Rated 5 out of 5 by trvl4fs Exceeded My High Expectations
This is really a great hotel with nice facilities and a wonderful staff. We had the good fortune to stay in a suite that is sleek and well appointed. The food was excellent and the common areas airy and bright. The best part of this hotel is the excellent staff who were beyond friendly and went out of their way to please at every turn. I can't wait to come back.
August 24, 2014
Rated 5 out of 5 by Ohhola Good location and very convenience
Hotel is located in the heart of the market, easy access and convenience to travel around the city
September 2, 2014
Rated 4 out of 5 by Apecalvin Will definitely be back!
In addition to its excellent location, this hotel has one of the warmest and most enthusiastic Executive Lounge staff I have ever met! Even when the lounge was crowded, they worked tirelessly to fulfill everyone's needs. And they never forgot to smile. The Executive Lounge itself was also really impressive with its high ceiling and unobstructed view of the city, with the hill and temple in the background.
Concierge staff was also very friendly and helpful. Generally, I felt the staff here spoke better English than even those in Bangkok and other cities in Asia. The suite was gorgeous and the large bath-tub was a nice treat! All in, a great experience; I wish we had time to stay longer.
January 11, 2012
Rated 5 out of 5 by wetravel We will be back!
January 2014 found our family again in C. M. We attend meetings in a different Hotel but again choose the LM for our stay. We were not disappointed! We had a great spacious room to due our membership and enjoyed the lounge with all its benefits as well. The staff do their best to make you feel welcome. We had our anniversary there and were surprised by a beautiful set of red roses from the GM. We enjoyed the breakfast and a special anniversary dinner at the Favola restaurant. Food and setting there is highly recommended. Staff also well trained and we had a great time. The location of the LM Chiang M is central and can easily be reached from both the airport as well as the bus stations.
January 24, 2014
Rated 4 out of 5 by painintheuk Great service!
I had some nights on points, some on Agoda (no rooms available through SPG). I was treated incredibly well the entire time with an attentive staff. The lounge is lovely with great views and great food. I just wish that there had been some Thai food!
One problem is that I got a smoking room. The hotel was full for a festival (and I had already unpacked) so I didn't ask to move, so it's my own fault. To be honest, I'm not sure that I asked, since I didn't realize that American chains still offered smoking rooms!
Ask for a non-smoking room on the Club level. AMAZING use of SPG (or Amex) points!
November 16, 2013
Rated 4 out of 5 by Etang17 The concierge is top-notch
As this was my group's first time in Chiang Mai, we all wanted to explore but only had 50hr to play with. All of the hotel's concierges were amazing, but Mr. Chairat really stood out the most. He was attentive, diligent, super friendly, worked overtime for us, and had immpecable people skills with great follow up. Most concierges focus on attending to you pre-booking and then, once you have booked, service the next customer. Chairat was more like a personal concierge and friend throughout our stay! Without him, our stay would have been "normalnormal", but he certainly made it memorable. :)
August 19, 2013
Rated 5 out of 5 by Grazza67 Why stay anywhere else in Chiang Mai
This Hotel met every expectation I have in comfort, location and quality of service.
I was given a room on the nineteenth floor with a panoramic view over Chiang Mai looking out towards the hillsides. The room was extremely comfortable and in excellent condition. The housekeeping service each day maintained its freshness and the friendly staff ensured that all things were in order at all times. When I go back to Chiang Mai Le Meridien will be where I stay.
August 6, 2014
Rated 5 out of 5 by vendel56 Always beyond expectation
Le Meridien is one of the reason we come back to Chiang Mai again and again.. The courteous staff, and being recognized by name upon arrival and throughout the stay. We have enjoyed over 120 days in this lovely place and look forward to many more days.
August 23, 2014
Rated 1 out of 5 by NOTHAPPYzb This hotel does NOT treat you like an spg member should be treated
Horrible Experience. I read the commentary and reviews on line, and i should have listened. The front desk service is less than desirable. The girl barely spoke above a whisper. there was NO recognition for being a starwood member, no mention of an upgrade. I was told my breakfast would be included and was told no. They wanted me, on my vacation, to call spg and figure it out. I escalated the situation and then was told by the assistant manager that it cost the hotel money and they couldn't provide the breakfast...image that, a buffet breakfast they couldn't afford to comp....
We "supposedly" got an upgraded room on the 9th floor, but the elevators said that the starwood floors were 14-19??? Unhelpful front desk and assistant manager. Dont' stay here....try the hotel in Nusa Dua Bali, Indonesia....that is service and they treat you like royalty. The reviews for this hotel are accurate....horrible service...don't stay here!!!!!!
September 13, 2012
Rated 5 out of 5 by Cung Modern hotel and excellent location
My room was upgraded to an executive suite which was very comfortable. The staff at the Club level was extremely nice.
August 26, 2014
Rated 3 out of 5 by Zales Phone Calls
Everything about the room was amazing, and the SPG awards were fantastic. We did run into a problem when we attempted to check out. While we were told that collect calls were free from our room, when we checked out, we were told that we had to pay the equivalent of $30 USD for the call. Eventually the staff resolved this, and only charged us $3 USD for the call. But it took much work and insistence on our part that we should not have pay when we were told that the call would be free. We were, as a result of arguing about the bill, late to the airport. We made our plane though.
July 31, 2012
Rated 5 out of 5 by GSA2014 An oasis of calm within Chiang Mai
From the moment we arrived we were accorded the full Platinum guest treatment. We were upgraded to an Executive Suite which was very spacious and provided dual aspect views across the city. We stayed for seven nights and the staff at reception, in the club room and in the main dining room all made us feel very welcome during our stay. I would certainly have no reservations in recommending this hotel to anyone traveling to Chiang Mai. The food was of a very high standard and the buffet breakfast was plentiful. I would definitely stay here again if traveling to Chiang Mai.
April 9, 2014
Rated 4 out of 5 by AN97 The hotel is well maintain
Coming back to Le Meridien Chiangmai again after couple years. Things look the same with good maintenance both hardware and software/staff and service. Still very comfortable stay as usual. Will be back again soon.
August 20, 2014
Rated 4 out of 5 by Chipmunk50 Regular Getaway in Chiangmai
With SPG, I was lucky to be upgraded to a suite from my club room booking. It was a pity that I had a noisy neighbour who broke some glassware and the housekeeping staff had to clean up after that ... and this was at night!
August 19, 2014
Rated 5 out of 5 by RRRR111 Loving my stay at this hotel
From the moment of arrival till the final departure 5 days later Le Meridien Chiang Mai's staff were wonderful, responsive, and there when I needed them. Thank you for a great vacation!
August 20, 2014
Rated 3 out of 5 by Gusschan Bad Experience for Club Room Staff
Your man staff of le club on 12 JUL 2014 make me and my friend has bad experience. My friend wore a vest into club. The girl staff at register deck don't told anything to him. But when we order beverages and look for seat. Your man staff told my friend that wore a vest do not entry to club. My friend ask him why don't wear vest in the club , because they are a woman guest wore vest in the club. My friend call for club's rule. Your staff give us in English but I'm Thai and your staff was Thai. Why he send us in English. I don't understand how he treat us. Why he did't tell us when we go out the club. He must told me that next time please don't wear a vest in to club and give me club rule in Thai Language. We feel very bad .But another staff were friendly, helpful and had intention of service.
July 15, 2014
Rated 4 out of 5 by NinjaLZG Recognition of SPG Status
This hotel certainly has high regard for SPG status guest! Arriving early on an overnight train to Chiang Mai from Bangkok, the busy check in staff attended to my request quickly and even went the extra mile to check out the status of my own room to see if it was ready!
The amazing part was when the staff could speak multiple languages from Mandarin to English to Thai! Totally blown away.
August 4, 2014
Rated 5 out of 5 by Keri88 Our favorite!
Being in Thailand for our honeymoon trip was so amazing and the staff at this hotel really set the bar high. Everyone was extremely friendly, and made us feel very welcome! We would like to say thank you to Ah (concierge Chaolak?) and Aon (Apichart at the breakfast buffet) for being so kind and informative. We wish we could have stayed there longer.
Hotel is in a great location with beautiful amenities. We are dreaming of the day we will get to return.
Please tell Ah and Aon Mr. Daniel and Keri from Hawaii say hello.
June 21, 2014
Rated 5 out of 5 by Larry55 Great location and friendly service
We went to Chiang Mai to run the marathon and booked 3 rooms from 20-27/12/2013. During our stay we were pleasantly surprised at the level of service and attention we received from the reception to the restaurant manager all the way to the hotel manager. The location is perfect with close proximity to the night market. Overall we were very satisfied and couldn't fault any of the services we received. One constructive criticism is perhaps the café can include some of the fruits that were then in season such as strawberry and local oranges for the buffet breakfast.
December 28, 2013
Rated 3 out of 5 by Gullible tired rooms but good location
hotel is looking run down. rooms are tired and carpets dirty, furniture marked. lobby is noisy with no attempt by staff to stop children running around and screaming. families bring food in and eat it with children in lobby. thumping muisc all day. no where for adults to have a quiet drink. close to markets is its saving grace. staff are very helpfull
August 3, 2014
Rated 4 out of 5 by Musiqalme Great hotel, would definitely come back
Receptionists were nice and willing to help us. We arrived at 11:00AM and didn't expect to get a room that time. But receptionist still gave us a nice, high floor room even it was not check in time. We also used Business Centre service, and Business Centre agent was nice and helpful. Breakfast was great. Only one thing, we didn't get good take care from valet parking service. During our stay, every time we parked our car in front of the entrance door, bellman & valet didn't pay attention to us at all. We always had to find a place to park by ourselves.
December 21, 2012
Rated 5 out of 5 by segsan Calm amidst Chaos
Le Meridien Chiang Mai is a beautiful facility. The chaos I refer to is life happening outiside the hotel. While Chiang Mai is not as crowded as Bangkok, it is still a bustling city. The calm is within the hotel.
LMCM appears to cater to both groups and individuals. While the lobby and the breakfast restaurant were sometimes crowded, I ALWAYS felt like the staff was attentive and aiming to please.
The room was gorgeous and modern. The food throughout the hotel was awesome. I ate at the Club Lounge, the main restaurant for breakfast,and at Favola for dinner. Honestly, as remote as Chiang Mai is - LMCM has worked hard to bring some great food options to its guests.
I spent a week at this hotel and I felt pampered throughout my stay.
November 26, 2012
Rated 5 out of 5 by StevenS All You Could Ask For!
I wrote a detailed review on TripAdvisor so I won't repeat it here - listed as Stevens397 on TA. I would say that even though we are Platinum Elite, the number of points per night was so low that I decided to pay more and guarantee the Junior Suite. It was a full suite in every way and was really magnificent - beautiful, comfortable and well thought out.
Junior Suites also come with Club Access and this is one of the finest Clubs I have ever seen, not counting Ritz Carltons. Strangely, it was never busy. Breakfast was not only a nice buffet spread but they also gave you a menu to order any other hot food you desired.
The staff was uniformly wonderful. The location fantastic. The value stupendouis. Getting the idea???!!! We loved it.
January 20, 2013
Rated 3 out of 5 by Manju Mosquito Problem in Public Rooms
The Hotel and guest rooms were First Class, but the hotel has a severe mosquito problem. I encountered many mosquitos in the main dining room, lobby and even in the elevators! With dengue fever prevelent in the area, I needed to spray myself to go down for breakfast and dinner! I complained to the front desk, and they said they were aware of the problem, but their efforts seemed ineffective.
Also the dining room service was hit and miss. Some meals had very accomodating and welcoming service; other meals it was indifferent; not deluxe service at all.
February 25, 2012
Rated 5 out of 5 by Apple57 Excellent service and facilities
Enjoyed our stay tremendously. Very impressed with the professionalism and excellent hospitality of all the staff. We had a wonderful room with a fantastic view of the mountains and old city.
Will definitely come back again and recommend this hotel to all our friends.
August 7, 2014
Rated 2 out of 5 by MeginSingapore Nice Room, Poor customer service
The hotel is in a good location with nice rooms and has a good breakfast spread. However, be prepared for rude staff. I stayed 5 nights and had to exchange my key card 4 times after I would get all the way to my room on the 20th floor to find it would not work. No one apologized, instead, said I must be deactivating it with a magnet. When I requested additional towels, I was accused of stealing some and then told I was limited on the number I could have. I have never been so shocked. I have stayed at many Starwood properties in Thailand and have never had this kind of poor service. The manager of the lobby restaurant was the only friendly helpful employee I encountered. I would not stay here again and most definitely will not recommend.
April 7, 2013
Rated 3 out of 5 by LynB Great location, over priced food
For an SPG gold member I would have expected a larger room, it was rather small. We did not get breakfast included as SPG members and their charge for the buffet is $28.00 per person , plus 10 percent service charge plus 7 percent vat. I felt there is no value in that cost for being in Thailand. The furnishings in the lobby was worn, and with many groups coming in there was not enough seating. I was some what disappointed in the hotel but the front desk personnel was very helpful. Best part was the location, out side was one of many night markets.
January 4, 2013
Rated 4 out of 5 by AUGJ Great hotel,great location
A consistently good hotel over several visits.Spacious modern rooms, spotlessly clean.Pillows and beds that are wonderful! Quiet and efficient aircon to contrast the humidity-perfect.
Staff that are warm and efficient.Really a continued great experience-3 years in a row!
August 6, 2014
Rated 4 out of 5 by dave Great Location
The location close to everything is great. Breakfast is very good. Unfortunately the cleanliness in the needs to be improved . The carped was full of stains! Corners in the shower have been black!
Hotel should inform guests of special events inside the hotel like we experienced. The hotel was overcrowded with military personnel
of different countries! Waiting time at breakfast for table, gym crowded, pool crowded. From time to time very long waiting times at elevator cause of hundreds of uniformed people getting to the conference floor.
February 18, 2013
Rated 3 out of 5 by nothappyjan1234 Great staff, close to night markets
This hotel disappointed us, don't get me wrong the staff are fantastic. The pool was cold, room was average, Our room was on 12th floor which had a great view this was the highlight of the room.
I was disappointed with room service as one morning I asked for milk for coffee and was told I had to pay 140bht, as we had powdered creamer in the room, this might be ok for some people but I am a paying customer and if I want a bit of milk there should be no charge and it should have been bought up to me.
May 31, 2014