Rated 4 out of 5 by Rinz Quality sleep, nice coffee but need some improvement
Sleep quality, bed and pillow is superb. Cleanliness is good, maid staff is nice and greet us everytime we passed by.
Front is good, however there're something to be improved, including:
- bathroom (the hot-cold water didn't work well enough, the shower door section is not good and stuck a lot)
- bed room noise (I heard the outside noise all the time my next door closed their door or anyone walk passed out door)
- checking / room preparation during the long weekend or high season is so annoying (though the front desk is really nice) and the room isn't ready even after 3 pm
July 19, 2016
Rated 3 out of 5 by MmrX Unsatisfactory visits
I had 2 business trips in July and stayed at Le meridien Chiang Mai over a 2 week-period, July 3-9 & 10-13. Since my first day there, I arrived at the hotel around 3:30pm and I was told that my room wasn't ready. So I waited in my colleague's room until the staff brought me my room key and said that my room was ready. Awhile later, I walked up to my room with my baggage and still a floor staff was working in the room. I asked him and he said my room was not yet ready and he told me to wait. I did not know where to wait so I stood in the hallway for a while and he still did not come out from my room so I decided to go back down to the lobby and wait at the couch because I was tired from my trip. The Front desk staff helped me with this issue and this time took me to my then-ready room.
Second problem, I'd like to check out on Saturday and fly back to Bangkok over the weekend and make another reservation for Sunday til Wednesday. I told the front desk on Friday about this arrangement. A staff there understood but did not try to help with my new booking. He told me to call reservation or book through websites. He said the hotel was fully booked so I should check with booking agents. I kindly asked him again to help me with this since I was in a hurry for business. He insisted that I called reservation and handed me a card with phone number. I ended up calling and made my new booking through reservation line.
Third problem, for my second stay, Tuesday night I was looking to buy some chocolate confections at the hotel as a souvenir. I asked at the concierge, he said the hotel did not have or sell chocolate confections. I didn't believe that the hotel didn't offer chocolate so I later asked Bell, he attentively walked me to Latitude bar and helped me with it.
Lastly, room charge problems. The hotel charged a deposit equals to total nights stay when checked in for each booking. When checked out, the hotel processed another transaction for actual charges on my stay but did not cancel the pending deposit charge. I had 2 stays so now I have 2 pending charges (deposit or hold) and 2 final payment (transactions) on my card. I called my credit card and was told that the hotel didn't cancel the deposit/hold. The card representative suggested that I should call the hotel for charge cancellation. Soon I called the hotel and was told that he (Mr.Surat) would brought this issue to his manager and the manager would get back to me. Five hours later, no one got back to me so I called the hotel again. Mr. Surat recognized me and briefly explained the issue. He apologized and told me that his manager would call me back and explain the charging process to me soon. Later, the manager called back and explained the process. However, I believe that the final charge should be deducted from the deposit not posting another transaction, or at least tell the guest of what the hotel would do. Still this issue hasn't been resolved yet.
Credit card charge is the worst problem in my opinion. I was in Chiang Mai for my business trip. What if I needed to use my credit card for either business or emergency, but the hotel maxed out my card. Who would be responsible for it? None of the hotel staff informed me about the charge processing. I'm not satisfy with the explanation.
All in all, I'm not quite sure that Le Meridien Chiang Mai is up to Starwood standards. This hotel needs urgent improvement in customer services and staff re-training.
July 16, 2016
Rated 5 out of 5 by Nuraptor Best Location
This is the Best Hotel Located in the heart of Chiang Mai for the Night Bazaar and eateries. Hotel is nice and clean, nice pool and nice lobby. The receptionist service is good and leaded us to our room. Everything is great except the jacuzzi at the pool is faulty.
July 10, 2016
Rated 5 out of 5 by Horatio Fabulous
This great hotel is luxurious for the friendliness and responsiveness of the staff.
We applied suite awards to upgrade to a fantastic room.
Check out the gorgeous Club lounge at the top floor of the hotel.
Also be certain to try La Favola hotel, which serves the best Italian food for great prices that I have ever savoured outside of Italy.
Chiang Mai is a good jumping off place to spots in Northern Thailand and is a gorgeous town. I view it as the "Kyoto" of Thailand.
June 29, 2016
Rated 4 out of 5 by Horatio Wonderful service
This is a resort hotel perfectly located in Chang Rai for a day trip to the Golden Triangle and elsewhere.
The hotel staff from top to bottom are incredibly friendly and service-oriented.
The Club sandwich I had in the main dining room on the 1st floor is the best I have had anywhere in my life.
I am allergic to garlic. On the first evening I told the people in the Italian restaurant that and they prepared dishes meeting my request. The next days of our stay here, EVERY staff in the eateries in the hotel knew about my allergy and were responsive. The food and beverage manager personally came over during breakfast and mentioned it, apologetically, when there was absolutely no need for the hotel to apologise, rather it was only my idiosyncrasy.
This is my second stay here. We will return.
June 27, 2016
Rated 5 out of 5 by Benlng An Exceptional Experience from Exceptional Staff
Le Méridien Chiang Mai has everything going for it to make this the perfect hotel. For me everything started with the exceptional professionalism, care and attention to detail provided by All staff , from the Club Lounge to the front desk . They’re made sure every aspect of our stay perfect.
Kudos to all staff and the General Manager of Le Méridien Chiang Mai for making this Hotel the Absolutely Perfect Hotel which SPG should be proud of !!
June 12, 2016
Rated 5 out of 5 by NotChester Exceptional Platinum Recognition
For check in we were referred to the club lounge. The ladies there were wonderful. We received complementary upgrades to Club Level Suites. The rooms were wonderful. I have no complaints at all about this hotel or the room. The AC worked wonderfully. The staff were wonderful. Truly an exceptional SPG property.
It deserves a reward for service and accommodations.I wish I remembered the name so the ladies in the lounge that were so welcoming. Well Done!
May 26, 2016
Rated 5 out of 5 by Nuraptor Best location and Good Service
Nice hotel and great staffs, service and polite.During the check in reservationist greeted very kind and polite. Her service was excellent and leaded us to our room. The room was ok and the bed so confortable. But I notice few things they don't have when compare with other starwood hotels those are coffee coffee in the room but only have sachets of tea. But is ok cos this hotel also provided us complimentary voucher for nice iily coffee at the downstairs lounge.Another one is they don't provided any toothbrush and a small tooth paste, I think this usually they have for other starwood branches.The pool is great but the jacuzzi is not working.Free shuttle to biggsst mall in chiang mai call CentralFestival mall and the best of the best is night market just downstairs and many restaurants and eateries nearby.Am still loyal to SPG club because the hotels everywhere in the world and the most important their hotel is nice and clean and very confortable to me. Love starwood group. Keep it up!!
May 9, 2016