Rated 4 out of 5 by inu1982 Can improve more on service
This is the 2nd time i stay with le meridian in chiang mai. the hotel still have good facilities but i think service wise there can be room for improvement. over all its still a pleasant stay, but if there's a chance to stay with le meridian again in chiang mai i hope the standard can be raise to a higher bar. :)
November 7, 2014
Rated 5 out of 5 by Siena200 A well run hotel
We booked this hotel because of location and its facilities . We have been to Chiang Mai a couple of times before but this is our first at Le Meridien, and was well worth it. The staff were welcoming , polite, and helpful. The club room was nice with a fantastic view across the mountains, and the club facilities are much appreciated. The evening drinks and canape always tasty, and varied. Experienced an earthquake while there, the manager Mr Anderson and staff handled the evacuation and situation in away that made us feel at ease. The pool area had a great outlook, if you were lucky enough to find an available couch.
May 17, 2014
Rated 5 out of 5 by Scotexplorer Perfect room
I chose one of the corner rooms and loved everything about it - just having that extra space made it feel more luxurious; being able to lie in the bath and enjoy the view...
The pool area was perfect - small pool for the little ones and a reasonable size pool for those that want to swim. The gym also had a good range of equipment, well maintained.
I had the misfortune to coincide with a golf convention making the breakfast area somewhat mad one morning however the staff coped admirably with the buffet constantly being topped up.
Concierge staff were very helpful, advising me on day trips to go on, booking them, etc.
October 25, 2012
Rated 1 out of 5 by spgfriend79 Very disappointed
Le Meridien Chiang Mai hotel is good.
But some staff is low service to guest and Assitant Manager just cheat to me.
I think Hotel is very important to service, especially 5 star, Le Meridien. but this hotel manager and staff is too bad services and no responce about some ploblems.
Just neglect me and my wife so I disappointed this hotel and i couldn't recomment this hotel too.
I've stayed 60 nights for 6 months and 85 nights with my wife for 6 months in spg hotel and resort but i've got bad experience at first time.
I really really upset and disappointed about Assitant Manager's behavior and some staff's rude.
April 14, 2013
Rated 5 out of 5 by wetravel why look further?
I find the Hotel has a good and central location. It is well known to Taxi's and other forms of transport alike. It is also easy to get transport from there to other places. Lots of restaurants within walking distance. As SPG P members the benefits are very good. Like the rooms and the lounge. All the staff are well trained, they are helpful and friendly. Pizza restaurant in Hotel is very good. The pool area is beautiful. Elevators work fast. We have high status at other good Hotels in Chiang Mai as well, but why look further, LM CNX offers good value for money. Had one special request to the GM and that was granted. We will be back. Well done, well serviced and well managed.
May 28, 2013
Rated 5 out of 5 by Decalgal Great hotel experience
This hotel has wonderfully comfortable beds, and tries to make every room very convenient for the traveler. They have a night light under the bedside table, plenty of electrical outlets conveniently modified to accept US plugs directly for those dual voltage rechargers we use, and include a sleep timer with the cable tv. The buffet is incredible. The staff is very helpful and always courteous. The hotel is located on a street where all sorts of shopping and restaurants are plentiful and within immediate reach. Could not be a more perfect place to stay. Several people used the pool and said it was great.
March 31, 2014
Rated 5 out of 5 by vendel56 The beds are fantastic
This is my 5 review of the Meridien and we stayed for 2 months and were treated with care and recognition up to the very last day. During our stay we had the pleasure to get to know many of the employee from different department plus to management and are now on a social network with many of them. Before retirement I employed many young people and if I was to rate the Meridien staff would it be 10+ and if there were ratings for the hotel of 7stars .
January 30, 2014
Rated 4 out of 5 by Apecalvin Will definitely be back!
In addition to its excellent location, this hotel has one of the warmest and most enthusiastic Executive Lounge staff I have ever met! Even when the lounge was crowded, they worked tirelessly to fulfill everyone's needs. And they never forgot to smile. The Executive Lounge itself was also really impressive with its high ceiling and unobstructed view of the city, with the hill and temple in the background.
Concierge staff was also very friendly and helpful. Generally, I felt the staff here spoke better English than even those in Bangkok and other cities in Asia. The suite was gorgeous and the large bath-tub was a nice treat! All in, a great experience; I wish we had time to stay longer.
January 11, 2012
Rated 5 out of 5 by wetravel We will be back!
January 2014 found our family again in C. M. We attend meetings in a different Hotel but again choose the LM for our stay. We were not disappointed! We had a great spacious room to due our membership and enjoyed the lounge with all its benefits as well. The staff do their best to make you feel welcome. We had our anniversary there and were surprised by a beautiful set of red roses from the GM. We enjoyed the breakfast and a special anniversary dinner at the Favola restaurant. Food and setting there is highly recommended. Staff also well trained and we had a great time. The location of the LM Chiang M is central and can easily be reached from both the airport as well as the bus stations.
January 24, 2014
Rated 4 out of 5 by painintheuk Great service!
I had some nights on points, some on Agoda (no rooms available through SPG). I was treated incredibly well the entire time with an attentive staff. The lounge is lovely with great views and great food. I just wish that there had been some Thai food!
One problem is that I got a smoking room. The hotel was full for a festival (and I had already unpacked) so I didn't ask to move, so it's my own fault. To be honest, I'm not sure that I asked, since I didn't realize that American chains still offered smoking rooms!
Ask for a non-smoking room on the Club level. AMAZING use of SPG (or Amex) points!
November 16, 2013
Rated 4 out of 5 by Etang17 The concierge is top-notch
As this was my group's first time in Chiang Mai, we all wanted to explore but only had 50hr to play with. All of the hotel's concierges were amazing, but Mr. Chairat really stood out the most. He was attentive, diligent, super friendly, worked overtime for us, and had immpecable people skills with great follow up. Most concierges focus on attending to you pre-booking and then, once you have booked, service the next customer. Chairat was more like a personal concierge and friend throughout our stay! Without him, our stay would have been "normalnormal", but he certainly made it memorable. :)
August 19, 2013
Rated 1 out of 5 by NOTHAPPYzb This hotel does NOT treat you like an spg member should be treated
Horrible Experience. I read the commentary and reviews on line, and i should have listened. The front desk service is less than desirable. The girl barely spoke above a whisper. there was NO recognition for being a starwood member, no mention of an upgrade. I was told my breakfast would be included and was told no. They wanted me, on my vacation, to call spg and figure it out. I escalated the situation and then was told by the assistant manager that it cost the hotel money and they couldn't provide the breakfast...image that, a buffet breakfast they couldn't afford to comp....
We "supposedly" got an upgraded room on the 9th floor, but the elevators said that the starwood floors were 14-19??? Unhelpful front desk and assistant manager. Dont' stay here....try the hotel in Nusa Dua Bali, Indonesia....that is service and they treat you like royalty. The reviews for this hotel are accurate....horrible service...don't stay here!!!!!!
September 13, 2012
Rated 3 out of 5 by Zales Phone Calls
Everything about the room was amazing, and the SPG awards were fantastic. We did run into a problem when we attempted to check out. While we were told that collect calls were free from our room, when we checked out, we were told that we had to pay the equivalent of $30 USD for the call. Eventually the staff resolved this, and only charged us $3 USD for the call. But it took much work and insistence on our part that we should not have pay when we were told that the call would be free. We were, as a result of arguing about the bill, late to the airport. We made our plane though.
July 31, 2012
Rated 5 out of 5 by GSA2014 An oasis of calm within Chiang Mai
From the moment we arrived we were accorded the full Platinum guest treatment. We were upgraded to an Executive Suite which was very spacious and provided dual aspect views across the city. We stayed for seven nights and the staff at reception, in the club room and in the main dining room all made us feel very welcome during our stay. I would certainly have no reservations in recommending this hotel to anyone traveling to Chiang Mai. The food was of a very high standard and the buffet breakfast was plentiful. I would definitely stay here again if traveling to Chiang Mai.
April 9, 2014
Rated 4 out of 5 by Mariko411 Temperature Issues
I had an issue with the air conditioning and hot water in my room. The air conditioning did not truly reach room temperature, it was either too cold and when adjusted it was too warm. The shower in my room did not provide a stable temperature. After a minute or so it would change to scalding hot water. I asked maintenance to repair the issue and it was not taken care of during my stay. Otherwise, a reasonably comfortable stay.
September 30, 2014
Rated 5 out of 5 by Larry55 Great location and friendly service
We went to Chiang Mai to run the marathon and booked 3 rooms from 20-27/12/2013. During our stay we were pleasantly surprised at the level of service and attention we received from the reception to the restaurant manager all the way to the hotel manager. The location is perfect with close proximity to the night market. Overall we were very satisfied and couldn't fault any of the services we received. One constructive criticism is perhaps the café can include some of the fruits that were then in season such as strawberry and local oranges for the buffet breakfast.
December 28, 2013
Rated 4 out of 5 by Musiqalme Great hotel, would definitely come back
Receptionists were nice and willing to help us. We arrived at 11:00AM and didn't expect to get a room that time. But receptionist still gave us a nice, high floor room even it was not check in time. We also used Business Centre service, and Business Centre agent was nice and helpful. Breakfast was great. Only one thing, we didn't get good take care from valet parking service. During our stay, every time we parked our car in front of the entrance door, bellman & valet didn't pay attention to us at all. We always had to find a place to park by ourselves.
December 21, 2012
Rated 5 out of 5 by segsan Calm amidst Chaos
Le Meridien Chiang Mai is a beautiful facility. The chaos I refer to is life happening outiside the hotel. While Chiang Mai is not as crowded as Bangkok, it is still a bustling city. The calm is within the hotel.
LMCM appears to cater to both groups and individuals. While the lobby and the breakfast restaurant were sometimes crowded, I ALWAYS felt like the staff was attentive and aiming to please.
The room was gorgeous and modern. The food throughout the hotel was awesome. I ate at the Club Lounge, the main restaurant for breakfast,and at Favola for dinner. Honestly, as remote as Chiang Mai is - LMCM has worked hard to bring some great food options to its guests.
I spent a week at this hotel and I felt pampered throughout my stay.
November 26, 2012
Rated 5 out of 5 by StevenS All You Could Ask For!
I wrote a detailed review on TripAdvisor so I won't repeat it here - listed as Stevens397 on TA. I would say that even though we are Platinum Elite, the number of points per night was so low that I decided to pay more and guarantee the Junior Suite. It was a full suite in every way and was really magnificent - beautiful, comfortable and well thought out.
Junior Suites also come with Club Access and this is one of the finest Clubs I have ever seen, not counting Ritz Carltons. Strangely, it was never busy. Breakfast was not only a nice buffet spread but they also gave you a menu to order any other hot food you desired.
The staff was uniformly wonderful. The location fantastic. The value stupendouis. Getting the idea???!!! We loved it.
January 20, 2013
Rated 3 out of 5 by Manju Mosquito Problem in Public Rooms
The Hotel and guest rooms were First Class, but the hotel has a severe mosquito problem. I encountered many mosquitos in the main dining room, lobby and even in the elevators! With dengue fever prevelent in the area, I needed to spray myself to go down for breakfast and dinner! I complained to the front desk, and they said they were aware of the problem, but their efforts seemed ineffective.
Also the dining room service was hit and miss. Some meals had very accomodating and welcoming service; other meals it was indifferent; not deluxe service at all.
February 25, 2012
Rated 2 out of 5 by MeginSingapore Nice Room, Poor customer service
The hotel is in a good location with nice rooms and has a good breakfast spread. However, be prepared for rude staff. I stayed 5 nights and had to exchange my key card 4 times after I would get all the way to my room on the 20th floor to find it would not work. No one apologized, instead, said I must be deactivating it with a magnet. When I requested additional towels, I was accused of stealing some and then told I was limited on the number I could have. I have never been so shocked. I have stayed at many Starwood properties in Thailand and have never had this kind of poor service. The manager of the lobby restaurant was the only friendly helpful employee I encountered. I would not stay here again and most definitely will not recommend.
April 7, 2013
Rated 3 out of 5 by LynB Great location, over priced food
For an SPG gold member I would have expected a larger room, it was rather small. We did not get breakfast included as SPG members and their charge for the buffet is $28.00 per person , plus 10 percent service charge plus 7 percent vat. I felt there is no value in that cost for being in Thailand. The furnishings in the lobby was worn, and with many groups coming in there was not enough seating. I was some what disappointed in the hotel but the front desk personnel was very helpful. Best part was the location, out side was one of many night markets.
January 4, 2013
Rated 5 out of 5 by Peersan Good
Your bed is my heaven I can sleep within 5 min, Thank you
October 14, 2014
Rated 5 out of 5 by Keri88 Our favorite!
Being in Thailand for our honeymoon trip was so amazing and the staff at this hotel really set the bar high. Everyone was extremely friendly, and made us feel very welcome! We would like to say thank you to Ah (concierge Chaolak?) and Aon (Apichart at the breakfast buffet) for being so kind and informative. We wish we could have stayed there longer.
Hotel is in a great location with beautiful amenities. We are dreaming of the day we will get to return.
Please tell Ah and Aon Mr. Daniel and Keri from Hawaii say hello.
June 21, 2014
Rated 4 out of 5 by dave Great Location
The location close to everything is great. Breakfast is very good. Unfortunately the cleanliness in the needs to be improved . The carped was full of stains! Corners in the shower have been black!
Hotel should inform guests of special events inside the hotel like we experienced. The hotel was overcrowded with military personnel
of different countries! Waiting time at breakfast for table, gym crowded, pool crowded. From time to time very long waiting times at elevator cause of hundreds of uniformed people getting to the conference floor.
February 18, 2013
Rated 5 out of 5 by Arunvenu Hotel is at the center of all the action
Easy access to food, shopping, transport and anything you need when in Chiang Mai
October 12, 2014
Rated 5 out of 5 by Demosthenes A feather in Le Meridien's Cap
The rooms are spacious, well designed, and clean. The view is quite spectacular from the upper floors. Breakfast is ample and very tasty. The gym is large and well equipped and the pool has a nice location and layout. On top of all that, the night market is a stone's throw away and the old city a ten minute walk. If you are SPG Platinum or receive club lounge access, the tea service from 3-5pm is delicious and the happy hour and snacks (read: dinner) are equally excellent.
Definitely the place to stay in Chiang Mai if you can.
November 2, 2013
Rated 4 out of 5 by Ken25 nice hotel in convenient but run-down neighborhood
Hotel is next to night bazaar which is great if you're into late night shopping. But would you shop there? I found night bazaar is on the way down. Walking street is a nicer place to shop and it's not far from the hotel. A bit of walk.
Room is nice and clean. Favola is definitely the best Italian restaurant in Chiangmai and one of the top choices in Thailand.
I wish starwood recognition got more recognition and without much negotiation. At the end, customer feels better if they feel being special, rather than having to ask.
December 28, 2011
Rated 3 out of 5 by Drednic Could have been so much better
I have very mixed views about this property. The airport pick up was good, but at reception they tried to fob us off with a room of lower category than I had booked, and had I not known the floor locations for the club rooms would possibly have got away with it. They finally "managed" to find a room on the 21st Club floor (as booked) although this was not listed as a no smoking floor which we had requested. For a club room it was fairly small and we could hear people talking in the corridor as they walked past. Have to say that finally, when I made it clear how upset I was by their service, they did give me free wifi in my room. On the positive side the club staff were most friendly and efficient and helpful and went out of their way to make our stay enjoyable.
January 2, 2013
Rated 5 out of 5 by Lookingforward Wonderful Rooms, Outstanding service!
We recently stayed at the Le Meridien, Chiang Mai for 4 nights. The Hotel was everything we needed. It is located in the middle of the night market and several restaurants, so the location was ideal for our family of 4. We were able to get a corner room with a sitting room and an attached room for the kids (with twin beds) Having the suite arrangement contributed to our experience. I would highly recommend the configuration if you can afford the difference. My child got food poisening (Not from the hotel, we didn't have an opportunity to dine in) and the hotel staff was amazing. The manager went out of his way to attend to our every need. The staff is very attentive and welcomed us each time we entered the front door. This is an amazing hotel, I highly recommend it.
April 11, 2013