Rated 5 out of 5 by NotChester Exceptional Platinum Recognition
For check in we were referred to the club lounge. The ladies there were wonderful. We received complementary upgrades to Club Level Suites. The rooms were wonderful. I have no complaints at all about this hotel or the room. The AC worked wonderfully. The staff were wonderful. Truly an exceptional SPG property.
It deserves a reward for service and accommodations.I wish I remembered the name so the ladies in the lounge that were so welcoming. Well Done!
May 26, 2016
Rated 5 out of 5 by Nuraptor Best location and Good Service
Nice hotel and great staffs, service and polite.During the check in reservationist greeted very kind and polite. Her service was excellent and leaded us to our room. The room was ok and the bed so confortable. But I notice few things they don't have when compare with other starwood hotels those are coffee coffee in the room but only have sachets of tea. But is ok cos this hotel also provided us complimentary voucher for nice iily coffee at the downstairs lounge.Another one is they don't provided any toothbrush and a small tooth paste, I think this usually they have for other starwood branches.The pool is great but the jacuzzi is not working.Free shuttle to biggsst mall in chiang mai call CentralFestival mall and the best of the best is night market just downstairs and many restaurants and eateries nearby.Am still loyal to SPG club because the hotels everywhere in the world and the most important their hotel is nice and clean and very confortable to me. Love starwood group. Keep it up!!
May 9, 2016
Rated 5 out of 5 by Verified Reviewer The Best Starwood Stay 2015
Our family enjoyed our December stay in Le Meridien Chiang Mai.
We enjoyed the warm welcome from Front Desk Manager Ms Janet and her staff. Check-in was excellent, well planned and received.
Upgrade room was fabulous, spacious, clean, well presented and well kept. Housekeeping did a good job during our 5D4N stay there.
Highly recommended :)
May 4, 2016
Rated 3 out of 5 by Verified Reviewer Hotel has good features but Sales and marketing Staff are unreasonable and difficult to work wuth
Hotel in general has good features and the overall service people are very polite and helpful. The Sales and Marketing team are very unreasonable and difficult to work with. I was part of a visiting teams of about 25 people with booking for about 15 rooms. One of the team member fell sick 1 day before the trip and we had called the hotel to cancel 1 of the 15 rooms( 24 hrs) before check in time but was told by the Marketing Director that we will be charged for Full Duration (4 FULL DAYS) of room charge with tax even though we did not need the room. After lots of talk and the Marketing Director final decision was still to charge 2 FULL Days with Tax even though the room was not used. Most 5 Stars Hotels around the World will only charge 1 day of Room charge if cancellation was made within 24 hrs.
April 25, 2016
Rated 4 out of 5 by Zach516 My stay
Staff was friendly. Expecially Mark at the bar
April 24, 2016
Rated 5 out of 5 by AmandaG Such an incredible experience
This hotel was the best hotel I've ever stayed in. The beds were so comfortable and the staff was amazingly welcoming. They always went above and beyond to make sure we were comfortable and enjoying our stay.
The hotel's location was great. Right outside is the night market and so many restaurants around the hotel. Even the temples and city center were within walking distance. This will forever be such a memorable great experience and it's largely in part to the staff.
March 27, 2016
Rated 5 out of 5 by TheMichael A Chiang Mai Superlative
Honestly one of the best hotel experiences I have ever had. The entire staff was very pleasant and helpful. My selected check-in amenity was a foot massage which was very relaxing. The conceierge helped us make reservations at a local spa. The club room breakfast and snacks were very high quality. The views from the hotel are terrific if you face the mountain. The happy hour cocktails were exotic and tasty. The hotel is on the night market and close to the Old City.
I can't find a fault in our stay. Very happy with our decision to stay here.
If/when I come back to Chiang Mai, I will not consider any hotel but this one.
March 17, 2016
Rated 5 out of 5 by Andre212 Amazing short stay
First of all, I would like to express my gratitude to the management and staff of this wonderful hotel. During this stay, I was experiencing some health issues. It was amazing how everyone here mobilised: taking initiative, serving me food that fits to my dietary needs. It was not their obligation: I was fed and pampered even in the Club during the cocktail hours!
As an SPG's Platinum 100+ member, in this hotel I truly felt that I was staying at my "home away from home"! Thank you for your kindness!
Hotel itself is fantastic. Very good location. Wonderful spa and rooftop swimming pool with outdoor jacuzzi, modern gym.
I highly recommend this place and... I will be back again.
March 10, 2016