Rated 3 out of 5 by Sleepdeprived Under construction
I would not stay here until the construction is completed, very irritating jackhammering within the hotel itself. Also even if the hotel is completed, there is extensive noisy construction in the neighborhood that went on all night long. The hotel's location would be outstanding if not for the extensive neighboring construction.
December 10, 2012
Rated 4 out of 5 by JackonVacation Great Concierge Staff
Laura, one of the concierges on staff, was extremely helpful. She recommended very good restaurants, was very good with directions and things to do during our stay, and selected great wineries to visit in Sonoma and Napa Valley. She enhanced our experience. I would return to this hotel just for the excellent concierge staff.
June 1, 2012
Rated 5 out of 5 by Lynn66 Lovely hotel
We had a great stay. The location was perfect for what our plans were in the city last weekend.
The only draw back was the delay with valet upon checkout. They weren't taking calls and because the lobby was under construction we had to wait out in the cold for at least 15 minutes. There were quite a few people waiting.
February 19, 2013
Rated 4 out of 5 by vicki We love this hotel
We stay at this hotel quite often and love the location and the rooms. Breakfast is great, the other meals I feel are a bit mediocre. One complaint on our last room, please clean out the cover in the shower over the flourescent light that is full of bugs and flies, makes it feel like the room is unclean.
December 29, 2011
Rated 2 out of 5 by Cherokee Not up to par
Nice location and good staff but I was shocked to find that the shower door was broken (completely missing) and a shower rod and curtain was the "best" fix that could be done. The mattress (as most all do in hotels) listed to the telephone side of the bed.
August 27, 2012
Rated 5 out of 5 by LMARIE220 Another wonderful stay
This hotel is our new fave! Our second visit didnt dissapoint and we have already planned to stay with them again in December :) The only negative is the fragrance in the lobby area near elevators its a bit much - but overall this hotel is excellent
October 10, 2012
Rated 1 out of 5 by unhappy Not a happy camper in San Fran
No soap. No facecloths. hair dryer didn't work. No shampoo left. When discussed with front desk was told if there is a little shampoo left the maids won't replace it. What kind of policies are these for business professionals?
February 28, 2013
Rated 5 out of 5 by suegalway Lovely room
I only stayed here for one night on the way to the airport from Palo Alto. The hotel is very comfortable and welcoming, the staff very friendly and helpful and the room was a delight! Excellent all round.
May 28, 2013
Rated 5 out of 5 by MRCKF What a nice property
This was our first, but not our last stay here. Great central location, some great views. Very friendly yet professional staff and a nicely maintained "polished" property.
June 12, 2013
Rated 4 out of 5 by Campos64 Good choice for convention travel
Very helpful, flexible staff. Location a bit away from Moscone, but the walk is pleasant and the neighborhood a bit quieter. Great access to Embarcadero. Breakfast is terrific. Lobby music a bit loud.
May 25, 2012
Rated 5 out of 5 by Hallcarm123 Fabulous View of the city
Recent stay were upgraded to a corner suite on the 23rd floor. Wonderful room with fabulous views of the city. We could have moved in if they would have allowed us.
June 17, 2013
Rated 5 out of 5 by 883600drm Great stay!
I have stayed here twice in the past month...I enjoyed it and was upgraded to suites both times.
Under construction but not loud
Should look great when done ...the lobby is looking pretty chic!
February 20, 2013
Rated 5 out of 5 by DMCtraveler Great location
Very nice hotel well located in the center of the financial district next to the Embarcadero Center . Service was great, and my room was spacious and comfortable.
August 12, 2012
Rated 5 out of 5 by Bill2012CHina Great hotel
great hotel with very good service and wonderful location in SFO. Will be here next time and recommand to my friends to stay in here.
October 9, 2012
Rated 5 out of 5 by RobVV Nice Makeover
Lobby is so much better for meeting friends, having drinks, or crawling back to your room.
May 29, 2013
Rated 5 out of 5 by Alicia61 Great Location and Staff
This hotel well situated, close to the Embarcadero/ferry buildings, great views and a wonderful and helpful staff.
October 9, 2012
Rated 5 out of 5 by tchr1st Beautiful views of the city skyline
A hotel of luxury, excellent service, and amazing views of the city! One must stay here when in San Francisco.
March 3, 2013
Rated 5 out of 5 by ArizonaBud Great Stay
I was exceptionally pleased for my first stay here at Le Meridian
June 13, 2013
Rated 5 out of 5 by jbone Good to be a member
great service and excellent room on the SPG floor
June 24, 2013
Rated 5 out of 5 by hawkeye20103654547 quiet hotel
The hotel is very quiet, but then they chase you and want you to do surveys.
November 4, 2012
Rated 5 out of 5 by JCD212 Lobby Bar is the best
The staff did everything possible to make my stay an enjoyable one!
September 29, 2012
Rated 5 out of 5 Le Méridien San Francisco
Fabulous property. Superb loctaion.
October 8, 2012
Rated 5 out of 5 by jim2406 Staff
Laura remains a star !!!!!!
December 26, 2012
Rated 2 out of 5 by Ken67 Disappointing
After numerous flight delays because of weather, I arrived at this hotel at 3 am, dead tired, having now been up for about 24 hours. When I went to my room, I opened the door and found the lights on and wet towels on the floor. I immediately thought that someone must be in the room. I went back downstairs and reported this and was told that housekeeping sometimes forgets to pick up the towels (really???). One of the staff members then went upstairs to check it out. He came back in a few minutes and had a long whispered conversation with the night clerk. I was then told that this room wasn't available and there were no more rooms. (My reservation was made as part of a group booking, so I assume it should have been a safe reservation.)
You can imagine how I felt hearing that there was no room at the inn. However, the night manager spent some time looking through the computer and came up with another room. I was escorted upstairs by a hotel staff member, and when I asked about a room key, I was told that it would be slipped under the door later that night. Very strange.
I was attending a two-day meeting hosted by a local company, who told all of us that they left gift bags at the hotel for each of us. Since there was no gift bag, I later asked at the front desk about this and was told that they would check. I never heard anything, so later I asked again. I then received a message that the host company did not leave enough gift bags, a fact that they deny. Where did it go? Was it taken by the person who took my reserved room?
Did the hotel give away my room to someone else? Did the hotel charge both me and this other person for the same room?
After spending all day at a meeting, I came back to my room to find some cheese, fruit and crackers, a bottle of wine and a note of apology for the misunderstanding on check-in. While I recognize this as a decent gesture, the food was dried out from sitting there all day, and I wasn't going to have a chance to drink the wine.
More appropriate, in my mind, was to make some kind of financial adjustment to my bill. However, because I was seldom in the room and had to leave on an early flight, I never really had time to discuss this.
The whole experience seemed wholly inappropriate for a hotel which portends to be a first-class property.
April 22, 2013
Rated 4 out of 5 by TravelinBanker Recurring business stay
I'm traveling more on business, and typically requiring an overnight stay in San Francisco. Le Meridien continues to be my hotel of choice. The facilities are more "boutique" like than other hotels in the area, which tend to be too big, and have a "behemoth" quality to them. Le Meridient is cozy, while at the same time offering all the comforts of a larger hotel. On this stay, the staff "upgraded" my room on check-in, but the only difference I could notice was that the room had a narrow view of the bay bridge. Either way, I'll be coming back, and I will gladly recommend this hotel to others who need accommodations in the financial district of San Francisco.
November 16, 2012
Rated 3 out of 5 by hwest NOT completely smoke-free
I actively avoid properties that allow smoking anywhere on the premises, and chose to stay at this property in part because it appeared in the SPG search for smoke-free properties. On the Features page, it states "Experience a fresh approach at this Le Méridien – a completely smoke-free environment." and "100% Non-Smoking Rooms and Facilities."
HOWEVER, on the Announcements page it states the REAL policy, which is "All guest rooms and public spaces in the hotel are now 100% non-smoking. A 250 USD penalty will be charged for smoking in guest rooms. Smoking is permitted on outdoor room balconies and on the Park Grill terrace only." The room balconies is a big deal, because some rooms without balconies do have sliding glass doors to the outside, which allows smoke from adjacent rooms' balconies to waft in. It also creates the potential for guest confusion about whether the room has a "balcony" area. When I checked in, I had one of these rooms and it did smell heavily of smoke.
I e-mailed SPG and asked that they update the Features page to remove the deceptive information about the smoking policy.
December 14, 2013
Rated 3 out of 5 by RoadWarrior In room facilities
Suggest having a water kettle in the room for guests who may need boiled hot water as some of us we need to drink warm water or need hot water to prepare hot drinks. I requested for one but was told there isn't any but was asked to use the coffee percolator to boil water. As coffee leaves strong taste and smell it was not pleasant to drink warm water flavoured with old coffee smell.
Even if you don't put the kettle on every room, at least have some available when guests have a need of it.
Towels were old and had greyish stains (mold stains?)
Also the in room dining menu could be expanded. There were not enough choices.
February 24, 2013
Rated 2 out of 5 by QBRG two-star exerience
From a confusing temporary lobby layout to a hole in the bedding, this hotel is an overpriced two-star lodge. The place tries to convey style, but it is not even skin deep. The toilet in the bathroom of the room we occupied was loud, but failed to properly flush. The sink would not properly drain. The tub is so slippery that I am surprised any decent facility would take this risk of a guest slipping and falling while taking a shower. Getting a wake-up call an hour earlier than requested is not a sign of good service. Oh, and hearing a rude "at least 10 minutes" after a two unaswered calls to valet parking is not what you would expect for an almost $60 a day parking fee.
February 4, 2013
Rated 5 out of 5 by stack94 Fantastic hotel
We stayed at Le Meridien for 3 days in late October. The hotel is just wonderful;staff is smart and customer oriented. The bar is terrific with drink specials every day and a great assortment of reasonably priced bar food for snacking. Rooms were immaculate ,amenities restocked daily. The location is very convenient to the Ferry Building,Embarcadero,BART,muni system and the staff can actually tell you which bus/train to take to where you want to go. I highly recommend Le Meridien for any trip to SF-oh yeah,weekend prices are very reasonable
November 8, 2013
Rated 5 out of 5 by Traveler209 Excellent
Great gym at this location, adds to high quality I come to expect and receive from SPG on a regular basis.
December 9, 2013