Rated 5 out of 5 by leflerpet Fabulous Holiday Stay at Le Meridien
We reserved through the SPG website and were not disappointed. We live in the Bay Area and had symphony tickets on the Sat. after Thanksgiving, so decided to check hotels to spend the night for a treat. The Meridien was available and included the parking (which can be a shocker), so we decided we'd spend the night and get a jump on our holiday shopping.
Upon arrival, we were promptly greeted and given keys to our upgraded (jr suite) room with a fabulous view of the bay, Coit tower, Bay Bridge, etc. We were thrilled!!
January 3, 2012
Rated 4 out of 5 by 4Service NIce Staff. Beautiful Views on higher floors. Some things lacking
Check-in during construction was fine due to front desk making sure we got a nice view. Beds are usually comfy. However the bottom sheet (non-fitted) was tattered and was the only thing separating us from the mattress. So, you move a couple of times and the mattress is exposed. Not acceptable.
The other downfall is the bar. It took 15 minutes to make 2 drinks that were not that good. Many say that this is subjective. I say, never mind the price, the french martini was overly sweet and the mojito was lacking any flavor...with a couple of sprigs of mint. Working in the industry, my column will reflect the lack of care they take on the simplest of pleasures. And let's not even get into the attitude of the server and bartender. They are evidently in the wrong line of work.
December 18, 2012
Rated 2 out of 5 by MaxB disappointing
We have been staying at this hotel for the last 25 years (about 20 times), dating back before it was a Meridien. We have always liked this hotel. This time was different. The hotel was under renovation, and no advanced warning was provided. Our shower door was missing. I tried to use the shoe polishing service, only to be awakened at 2 AM by a hotel employee asking what time I would like the shoes back! I left a message with the general manager, who did not return my message. This ho0tel has fallen off of a cliff.
December 26, 2012
Rated 4 out of 5 by Chris61 Nice hotel, great location
I've always enjoyed staying at the Le Meridien because of its friendly and helpful staff and its proximity to the waterfront. I love starting my day with a run along the Embarcadero. The work areas in room at the hotel are superior to those at many other hotels I frequent in my travels. And although the Le Meridien is slightly off the beaten path if you don't have business in the Financial District, it's an easy walk to North Beach, Chinatown, Union Square and other destinations. I've never had a bad stay here.
May 20, 2013
Rated 5 out of 5 by Benben Comfortable, friendly and conveniently located
The rooms were very comfortable, clean and well appointed with luxurious bedding, towels and bathrobe. The bathrooms were well appointed, well lit with adequate space and lighting for makeup. The staff was courteous, friendly and helpful. (with the excepttion of one night manager who couldn't seem to figure out that we wanted to check in at 4:00am when we finally arrived after a delayed flight) We still rated staff with 5 stars because we assumed this guy was just sleepy.
We would highly recommend this hotel.
August 28, 2012
Rated 5 out of 5 AMAZING HOTEL!
Josiah at the front desk is awesome! He was very accomodating and friendly. He made our stay an unforgettable romantic getaway and he was the main reason I will only stay at Le Meridien when I come back to San Francisco. Room was perfectly cleaned every day, beautiful contemporary chic, european design, and new furniture pieces. Flat screen TV's standard, good lighting in all parts of the room, and amazing bathroom! I would recommend this to any type of guest on business, leisure, romantic getaways, etc...
February 9, 2012
Rated 5 out of 5 by Teresavasq My Premier SF Hotel From Now On!
WOW! I'm not the coolest person, but boy...this hotel is chic! What is really impressive is the top notch service that the staff provides. The rooms are clean, modern, comfortable and inviting. The bar (and its staff), particularly Isaac, is phenomenal!
I appreciated that Bernadette at the front desk seemed very eager to please to the utmost potential. One tip, however, save yourself $$ and park at the public overnight parking across the street.
Overall... Is there such a thing as a 6 star rating?!
July 3, 2013
Rated 3 out of 5 by hwest NOT completely smoke-free
I actively avoid properties that allow smoking anywhere on the premises, and chose to stay at this property in part because it appeared in the SPG search for smoke-free properties. On the Features page, it states "Experience a fresh approach at this Le Méridien – a completely smoke-free environment." and "100% Non-Smoking Rooms and Facilities."
HOWEVER, on the Announcements page it states the REAL policy, which is "All guest rooms and public spaces in the hotel are now 100% non-smoking. A 250 USD penalty will be charged for smoking in guest rooms. Smoking is permitted on outdoor room balconies and on the Park Grill terrace only." The room balconies is a big deal, because some rooms without balconies do have sliding glass doors to the outside, which allows smoke from adjacent rooms' balconies to waft in. It also creates the potential for guest confusion about whether the room has a "balcony" area. When I checked in, I had one of these rooms and it did smell heavily of smoke.
I e-mailed SPG and asked that they update the Features page to remove the deceptive information about the smoking policy.
December 14, 2013
Rated 5 out of 5 by VickieV Comfort and cleanliness
We stayed at Le Meridien for a wedding and reception; this was our first stay at this hotel. Could not have been treated better by front desk staff and bellman. My wife is a clean freak and our room totally met her standards. Bed was comfy and we appreciated the higher quality linens. And of course, we loved the view!!! We read other reviews and see that issues such as "loud lobby music" were corrercted. Good job. We will have good reason to return on future visits to one of our favorite cities.
August 15, 2012
Rated 5 out of 5 by Sue222 Another San Francisco favorite of mine
After 3 stays here, Le Meridien has joined my SF favorites list. It's close to public transportion & local great restaurants & attractions. The room quality is beyond excellent, quiet & comfortable, very classy. The hotel staff of truly professional, courteous, accommodating, and genuinely interested in my welfare. I definitely plan to return and recommend Le Meridien without reservation. Although I have not eaten here, I assume the dining is as excellent as the rest of the features here.
July 14, 2012
Rated 5 out of 5 by DeeDee Experience Le Meridien Way
Made a reservation at 2:20 on Friday afternoon for a Friday evening reservation. Brittany at the service line was helpful, friendly, warm and service oriented. She explained the room options and provided me with reasonable rates. Upon arrival at the hotel, the front desk staff were smiling, prompt (I was in a hurry) and gave me two options for a room and I selected one. I had plenty of time to check-in, freshen up and get to my next appointment with ease. Thank you for the great service!
April 15, 2013
Rated 3 out of 5 by Julie65 Lobby Being Remodeled
Was VERY disappointed when we showed up and found out the entire lobby was closed for remodeling. We meet friends in SF every year and like to try different hotels just to experience the holiday season and hang out and visit in the lobby. (especially in the Financial District where not much is open on weekends) I understand work needs to be done but for this not to be mentioned when we made our reservation with SPG directly was disappointing. We are SVO and frankly expect more.
December 20, 2012
Rated 4 out of 5 by Kempski Nice Hotel in Great Location
My wife and I are pretty critical of hotels and have stayed in some nice ones around the globe. This one in San Francisco is a nice, simple, clean hotel with friendly service and in a strategically good, but not busy location (as opposed to Union Square). Our room was nicely appointed, bed comfortable and room quiet with a nice view of the TransAmerica building and the Bay. Only drawback and reason for taking away a star on Facilities is the $60 a night parking. Ridiculous.
September 12, 2012
Rated 2 out of 5 by Skap Nice room, no mention of construction
I have been an SPG member for over 10 years and have rotated between Gold and Platinum status. I live in the Bay Area and have stayed at Le Meridien in the Embarcadero many times for weekend getaways with my wife. I made a reservation online through SPG. All seemed OK until we arrived and saw that the entire lobby ground floor and restaurant was closed for construction. We had to enter a service elevator and go up to the second floor where we checked into a temporary lobby area. We did get upgraded to a very nice top floor room. When I made the reservation there was no mention of the renovation nor the issue with the lobby and restaurant. I'm not sure how long the construction will last, but I recommend anyone check with the hotel if having a nice lobby and place to eat and relax on site is important to your stay.
December 12, 2012
Rated 4 out of 5 by TravelinBanker Latest stay at Le Meridien
When I travel on business to San Francisco, my hotel of choice is Le Meridien. This establishment has a "boutique" feel, and the staff is always friendly and welcoming.
One item worth noting: during my latest stay at Le Meridien, the bulb was not working in the magnifying mirror in the bathroom. This is minor, but I have experienced this issue before, and for such a top notch hotel, I would expect the housekeeping staff to conduct a QC check at each room cleaning.
October 26, 2012
Rated 5 out of 5 by NayNay60 COMING BACK
This was our first time at Le Meridien in SFO and our experience was wonderful. We were allowed to check in early and upgrade our room preference. The room was large and the view beautiful. Laura at the concierge desk was enthusiastic and very knowledgeable. She was sincerely eager to make our stay enjoyable.
The location was great and we were able to walk almost everywhere we wanted to go. We plan to come back SFO and we will certainly stay at Le Meridien again.
June 13, 2012
Rated 4 out of 5 by gnair Hotel Staff
Mixed review here, the concierge was excellent on Saturday Night he really knew the surroundings went out of his way to guide us, fantastic. I did not get his name.
The front desk check in was not good, the room key did not work had to come back down twice and still the key did not work. Finally they had to let us in with a master key. Was frustrating as we checked in late Friday at 11:30 pm and we just wanted to get to bed.
Should have included free breakfast.
April 1, 2013
Rated 4 out of 5 by Jan49 Le Meridian SF
The hotel was very nice and the staff was very accommodating. The only real negative was the breakfast buffet on Sunday. The food was very limited and all of it was COLD. We asked twice for toast before getting it - and then it arrived without any butter. Couldn't ever get a second cup of coffee, so had to help myself. It wasn't that busy, since most customers were using the self service buffet, but the service was not just bad, it was non existent - for $21.
March 25, 2013
Rated 3 out of 5 by Martin28 Average
I liked this hotel, didn't love it. As my rating shows, it was very average. I expected something nicer based on it being Le Meridien. I did like the view and location of hotel, about 20 walk to Fisherman's Pier area. The room was nice, and liked the extra office room that I used, but it's a little outdated. It was reasonably priced for SF. Again, liked it-just very average. It's probably better to stay for a company function, not a romantic get away.
May 24, 2012
Rated 5 out of 5 by sandrab1 Excellent staff
We love our stays at this property! Josiah checked us in and we were upgraded to a great corner suite. We were helped to extend our stay an extra night, when the hotel was very busy. The concierge was very helpful finding us a nice chinese restaurant on Chnese New Year, we were also helped to know a great place to watch the parade. Breakfast on Monday was also a great finding the Ferry Building.all around an excellent stay, to be repeated often!
February 16, 2012
Rated 3 out of 5 by Notveryhappy34 Usually a wonderful experience
I love staying at this hotel, however was extremely unhappy with this stay because I had to wait for over an hour for a room. The employee kept giving me an excuse that he was trying to find me an amazing room with a great view and that was why it was taking so long. They had overbooked my suite and then had me stay in a smaller suite instead of upgrading me. Needless to say, I was disappointed with the staff and the way we were treated.
September 6, 2012
Rated 3 out of 5 by Cris26 Valet Nightmare
I stayed one night and when checked out my car had over 20 miles on it and the gas tank was on empty. I spoke to the manager of both the valet and hotel in charge on the afternoon of Jan. 23rd and he said I would be refunded half of the parking charge but they in fact charged me the full charge. When I tried to call to resolve this, of course, none of the staff knew about the incident, so they basically robbed me of gas and mileage.
January 26, 2013
Rated 1 out of 5 by JohnL The little things
Like having the newspaper delivered to your room after asking 3 times. Having the concierge say to you "I have noted in your record." Having it noted in my record doesn't deliver the paper.
A group of picketers outside the hotel room, giving arriving and leaving guests a hassle about not staying at Le Meridian.
The Front desk's response - "They have the right do be there." I understand that, but did not give me an information.
April 13, 2013
Rated 5 out of 5 by Kittycat Great deal; Wonderful bed
We had to be up in the City over the Thanksgiving weekend and were thrilled to get a remarkable deal through Travelzoo. We were a little apprehensive about which room we'd be in since it was SUCH a great deal (would we be put in the boiler room?) but the room was excellent! The mattress was fantastic -- the best we've slept on in years -- and there were so many high-tech amenities we didn't even know how to use them all!
December 1, 2011
Rated 4 out of 5 by Michelle007 Very nice hotel with great views
The hotel was very nice and the rooms were very comfy. We had a great view of the bay and city. The bar staff was very nice and so was the guy who checked us in. The conceirge staff were just ok. Very close to the BART stations, great for going to a Giants game. Walkable to many shopping areas. Not much open in the evening in the area so no late night eating or sightseeing areas. Nice area to sit and relax in the lobby.
December 2, 2012
Rated 3 out of 5 by attafox MIssing SPG benefits
In the midst of renovation (front desk), so it was hard to find the front desk. 2 elevators to the ground floor. No complimentary water as with SPG.
Lighting in room was funky. Some was out (2 bulbs including over tub), and the rest - controlled by switch at door, and as it was a junior suite, the lights in question were all the way across and around corner by window. Heating was either too hot or too cold and noisy.
February 12, 2013
Rated 3 out of 5 by RobSeattle Disappointment in SPG
I've been an SPG member since 2001. I travel to SF regularly and stay in the Financial Dist. Checked-in last night to learn that because I booked on Expedia, I don't earn SPG loyalty points. Seems at odds with the purpose of "loyalty" as I chose Le Meridien because it was Starwood. When I fly Alaska Airlines, regardless of how I got the ticket I still get points. There are a lot of hotels in the Financial District.
April 20, 2013
Rated 5 out of 5 by Carmela Work/Vacation
Our stay at Le Meridien was very pleasurable. Initially we had a handicapped accessible room (at our request because one of us had a broken ankle) but the accessibility was designed for someone in a wheelchair, not on crutches. We were moved after one day to a junior suite that was excellent in all categories.
The "business center" is minimal and parking is expensive, but other than that everything was great.
March 30, 2013
Rated 5 out of 5 by Pepper2 Le Meridien in San Francisco Is in a great location
The Le Meridien in San Francisco has undergone a complete remodel of their lobby and it looks fabulous. When we arrived early they had our room ready, which we had requested. The bay view room had a fantastic view of the Bay Bridge and Treasure Island. The hotel is in a great location right downtown near the Ferry Building. You can walk to many sites or hop on public transportation and see the city.
May 4, 2013
Rated 4 out of 5 Great Conference Location
The Conference Board Executive Compensation Conference was held at the LeMeridien San Feancisco. The metings rooms were professional and the location of the property was outstanding. We stayed beyond theconference and found the location central to the piers, shopping, dining and AT&T Park. We attended game 1 of the World Series and were back in our room watching the post game coverage within minutes!
October 29, 2012