Rated 1 out of 5 by Sch123 Very poor experience
The very worst experience at a Starwood hotel! The guest service staff are very rude and do not follow through with their promise. As a platinum member I asked three times over a two day period to book well in advance of the 72 hr guarantee and could not get anyone to call me back. The staff and the manager on duty were very rude and would not consider my request. Brand loyalty is meaningless to La Meridian. Service and attitude has been questionable in the past but this is the worst! I will inform my staff and corporation of the poor service and not to book with this hotel..
December 9, 2013
Rated 3 out of 5 NOT completely smoke-free
I actively avoid properties that allow smoking anywhere on the premises, and chose to stay at this property in part because it appeared in the SPG search for smoke-free properties. On the Features page, it states "Experience a fresh approach at this Le Méridien – a completely smoke-free environment." and "100% Non-Smoking Rooms and Facilities."
HOWEVER, on the Announcements page it states the REAL policy, which is "All guest rooms and public spaces in the hotel are now 100% non-smoking. A 250 USD penalty will be charged for smoking in guest rooms. Smoking is permitted on outdoor room balconies and on the Park Grill terrace only." The room balconies is a big deal, because some rooms without balconies do have sliding glass doors to the outside, which allows smoke from adjacent rooms' balconies to waft in. It also creates the potential for guest confusion about whether the room has a "balcony" area. When I checked in, I had one of these rooms and it did smell heavily of smoke.
I e-mailed SPG and asked that they update the Features page to remove the deceptive information about the smoking policy.
December 14, 2013
Rated 5 out of 5 by Traveler209 Excellent
Great gym at this location, adds to high quality I come to expect and receive from SPG on a regular basis.
December 9, 2013
Rated 4 out of 5 by Adam A Boutique in the Business District
Le Méridien San Francisco, while situated in the midst of San Francisco's business district, is a bit of an oasis. It provides the guest with a more relaxing atmosphere than what you might expect.
Le Méridien San Francisco is located within easy walking distance of Union Square, Market Street, Chinatown and the business district.
We were upgraded to a suite, which was very spacious and provided us with a beautiful view of the city. The check in process was flawless as was the parking. The workout facilities met my requirements.
All in all, I would have no reservation about revisiting Le Méridien San Francisco during another visit to San Francisco.
March 11, 2012
Rated 2 out of 5 by Barney A Big Letdown
Only 2 staff among a few that I spoke to was at a 5 Star luxury hotel level. The guy who checked me in and the concierge was at the said level.
Others especially the other reception staff was not friendly at all.
Toiletries given are at a 3 star hotel level.
Room cleaniness was questionable.
I will not go back to this hotel.
November 23, 2011
Rated 5 out of 5 by Nannie It was PERFECT!
I'm a speaker/entertainer, and I'm on the road at least 100 days per year. Trust me on this...I know a great hotel when I see one...and the LeMeridien San Francisco is at the top of my "Favorites List."
I'll stay with you guys any day of the week! FABULOUS service, gorgeous room, amazing bathroom (thank you for actually having adequate vanity space! and great lighting...I saw every wrinkle on my face!), view from the 21st floor was breathtaking, delicious room service. Your bellman George was so helpful to me...I could not have met my business obligations in San Francisco without his help. He went WAY above and beyond! He should train service personnel.
February 20, 2013
Rated 1 out of 5 by Rburke34 Horrible experience for business traveler
I never complain about hotels, and honestly this hotel was a nice place, but for over $400 a night, the issues I had with the internet were too much. I was there for 2.5 days and had a number of business calls. When I first arrived, i couldn't get online, and after the staff telling me for 4 hours that it was fine, someone finally told me internet service had been down for the entire hotel for a few hours with no timetable for return. They told me to go to Starbucks, which I did, and when I came back to check, someone else told me internet had been fine the whole time. When I couldn't log in again, a different person told me they were still having an issue, but would send someone to my room. That person never came, and I was never able to get on. Late night I came back one night and asked about internet, and again, the new staff had no clue and said it must be my computer, even though now multiple other staff members confirmed there were issues. Either way, I just wanted an answer, and options for a solution - which never happened. Horrible experience to be trying to log in for conference calls and having to go to Starbucks and never having a timetable for a solution. Honestly unacceptable for a hotel of this caliber, and for all of the travel that I do for work this was one of the most frustrating experiences I've had.
June 17, 2012
Rated 5 out of 5 by Doug108 Gracious & spacious rooms
Le Meridien is a stylish and recently renovated property, well located at the Embarcadero within easy walking distance of the Ferry Terminal, the downtown business center, Union square and the theater district, plus countless other attractions of note. It's also walking distance from the BART Embarcadero stop, thus being easily and inexpensively accessible to SFO airport. The room I had was spacious and graciously appointed with a truly functional business desk and two comfortable club chairs to boot, with just about every amenity one could want (bathrobes, scales, fully stocked minibar with expensive but not ridiculous prices). I'd be delighted to stay here again anytime.
February 25, 2013