Rated 5 out of 5 by JagsFan Very friendly staff!
I arrived early and was told the room was not available, however the staff was very accommodating along the way. As a platinum member, I was already upgraded to a suite, but the staff upgraded us to the 23rd floor in a luxury suite with an outstanding view.
Having just stayed at the Hilton Financial District earlier in the week for work, I can easily say the rooms (specifically the bathroom) are much nicer. Once the lobby construction is complete (aware of it before I arrived) I think it will be a 5 star experience all around.
January 28, 2013
Rated 3 out of 5 by chiquita13 disappointed new years visit
My husband and I have stayed here once before and loved it, so we thought it would be the perfect place to stay to ring in the new year. Apparently, everyone else had the same idea and the staff didn't really know how to handle it well. We arrived early - around 1:30pm and asked if it was possible to check in. We were told that we could have a room on a lower floor (5) now or, as SPG members, could be upgraded to a higher floor but would have to come back at 3pm to get our room key, as the room wasn't ready yet. Of course we decided to do this and promptly checked our luggage with the bellhop. We ended up coming back at 4:15pm, well after the 3pm check in time stated on our reservation (and reiterated by the desk clerk), only to be told that our room was still not ready. While waiting, I overheard 2 other desk clerks tell other guests that their rooms were also not ready, as the hotel had had many late check out requests for that day, as late as 2pm. Long story short (ha!) we were told our room would still not be ready for another 45 minutes, yet by this point we had already recovered our luggage from the bellhop and were supposed to meet friends at 5pm. After much time spent researching available rooms, the desk clerk ended up giving us a lower room floor (6) that was less than what our reservation had stated (king superior) with no upgrades, points, or anything to make up for our wait or their lack of planning. When I asked about the wireless code, she said it was not part of our room package. The room itself was fine - no view, mediocre bathtub/shower, comfy bed - but I was disappointed in the service and will not plan on staying here again. The customer service and amenities are far nicer at the other SPG hotels in SF we love
January 10, 2012
Rated 5 out of 5 by AMarie Home!
Why do I choose Le Meridien first when I visit San Francisco?
Location: It's nestled in the Financial District, and I can walk to several great places from the hotel (City Lights Books, the Financial Building, Union Square). When I'm unsure of where to go, the concierge, valet, AND door man come together to brainstorm with me.
Service: I've always been respected and treated like a friend at the hotel. All staff I've met have been kind and helpful.
Art!: The rooms and marketing are adorned with local student art work. What a great aesthetic investment!
Amenities: The workout room has a range of LifeStyle fitness equipment that is well maintained and contemporary.
SPG: I get points for having the Le Meridien experience each time I visit. How neat is that?
April 11, 2013
Rated 5 out of 5 by sadao2012 gracious hospitality from the front desk
this was my first stay at the san francisco le meridien hotel. my wife and i arrived from a flight from honolulu early morning of the 9th of may. tried to check in but rooms were not available. mr. j . martinez was able to expedite room cleaning for our soon-to-be assigned room. after an hours wait, our room was ready. mr. martinez searched for us in the hotel lobby with our room key and escorted my wife and i took our room. it was immaculate and well appointed. i was very impressed with mr. j. martinez and his hospitality.
May 11, 2013
Rated 5 out of 5 by leflerpet Fabulous Holiday Stay at Le Meridien
We reserved through the SPG website and were not disappointed. We live in the Bay Area and had symphony tickets on the Sat. after Thanksgiving, so decided to check hotels to spend the night for a treat. The Meridien was available and included the parking (which can be a shocker), so we decided we'd spend the night and get a jump on our holiday shopping.
Upon arrival, we were promptly greeted and given keys to our upgraded (jr suite) room with a fabulous view of the bay, Coit tower, Bay Bridge, etc. We were thrilled!!
January 3, 2012
Rated 4 out of 5 by 4Service NIce Staff. Beautiful Views on higher floors. Some things lacking
Check-in during construction was fine due to front desk making sure we got a nice view. Beds are usually comfy. However the bottom sheet (non-fitted) was tattered and was the only thing separating us from the mattress. So, you move a couple of times and the mattress is exposed. Not acceptable.
The other downfall is the bar. It took 15 minutes to make 2 drinks that were not that good. Many say that this is subjective. I say, never mind the price, the french martini was overly sweet and the mojito was lacking any flavor...with a couple of sprigs of mint. Working in the industry, my column will reflect the lack of care they take on the simplest of pleasures. And let's not even get into the attitude of the server and bartender. They are evidently in the wrong line of work.
December 18, 2012
Rated 4 out of 5 by Chris61 Nice hotel, great location
I've always enjoyed staying at the Le Meridien because of its friendly and helpful staff and its proximity to the waterfront. I love starting my day with a run along the Embarcadero. The work areas in room at the hotel are superior to those at many other hotels I frequent in my travels. And although the Le Meridien is slightly off the beaten path if you don't have business in the Financial District, it's an easy walk to North Beach, Chinatown, Union Square and other destinations. I've never had a bad stay here.
May 20, 2013
Rated 5 out of 5 by Benben Comfortable, friendly and conveniently located
The rooms were very comfortable, clean and well appointed with luxurious bedding, towels and bathrobe. The bathrooms were well appointed, well lit with adequate space and lighting for makeup. The staff was courteous, friendly and helpful. (with the excepttion of one night manager who couldn't seem to figure out that we wanted to check in at 4:00am when we finally arrived after a delayed flight) We still rated staff with 5 stars because we assumed this guy was just sleepy.
We would highly recommend this hotel.
August 28, 2012
Rated 5 out of 5 AMAZING HOTEL!
Josiah at the front desk is awesome! He was very accomodating and friendly. He made our stay an unforgettable romantic getaway and he was the main reason I will only stay at Le Meridien when I come back to San Francisco. Room was perfectly cleaned every day, beautiful contemporary chic, european design, and new furniture pieces. Flat screen TV's standard, good lighting in all parts of the room, and amazing bathroom! I would recommend this to any type of guest on business, leisure, romantic getaways, etc...
February 9, 2012
Rated 5 out of 5 by Teresavasq My Premier SF Hotel From Now On!
WOW! I'm not the coolest person, but boy...this hotel is chic! What is really impressive is the top notch service that the staff provides. The rooms are clean, modern, comfortable and inviting. The bar (and its staff), particularly Isaac, is phenomenal!
I appreciated that Bernadette at the front desk seemed very eager to please to the utmost potential. One tip, however, save yourself $$ and park at the public overnight parking across the street.
Overall... Is there such a thing as a 6 star rating?!
July 3, 2013
Rated 5 out of 5 by VickieV Comfort and cleanliness
We stayed at Le Meridien for a wedding and reception; this was our first stay at this hotel. Could not have been treated better by front desk staff and bellman. My wife is a clean freak and our room totally met her standards. Bed was comfy and we appreciated the higher quality linens. And of course, we loved the view!!! We read other reviews and see that issues such as "loud lobby music" were corrercted. Good job. We will have good reason to return on future visits to one of our favorite cities.
August 15, 2012
Rated 5 out of 5 by Sue222 Another San Francisco favorite of mine
After 3 stays here, Le Meridien has joined my SF favorites list. It's close to public transportion & local great restaurants & attractions. The room quality is beyond excellent, quiet & comfortable, very classy. The hotel staff of truly professional, courteous, accommodating, and genuinely interested in my welfare. I definitely plan to return and recommend Le Meridien without reservation. Although I have not eaten here, I assume the dining is as excellent as the rest of the features here.
July 14, 2012
Rated 5 out of 5 by DeeDee Experience Le Meridien Way
Made a reservation at 2:20 on Friday afternoon for a Friday evening reservation. Brittany at the service line was helpful, friendly, warm and service oriented. She explained the room options and provided me with reasonable rates. Upon arrival at the hotel, the front desk staff were smiling, prompt (I was in a hurry) and gave me two options for a room and I selected one. I had plenty of time to check-in, freshen up and get to my next appointment with ease. Thank you for the great service!
April 15, 2013
Rated 3 out of 5 by Julie65 Lobby Being Remodeled
Was VERY disappointed when we showed up and found out the entire lobby was closed for remodeling. We meet friends in SF every year and like to try different hotels just to experience the holiday season and hang out and visit in the lobby. (especially in the Financial District where not much is open on weekends) I understand work needs to be done but for this not to be mentioned when we made our reservation with SPG directly was disappointing. We are SVO and frankly expect more.
December 20, 2012
Rated 4 out of 5 by Kempski Nice Hotel in Great Location
My wife and I are pretty critical of hotels and have stayed in some nice ones around the globe. This one in San Francisco is a nice, simple, clean hotel with friendly service and in a strategically good, but not busy location (as opposed to Union Square). Our room was nicely appointed, bed comfortable and room quiet with a nice view of the TransAmerica building and the Bay. Only drawback and reason for taking away a star on Facilities is the $60 a night parking. Ridiculous.
September 12, 2012
Rated 2 out of 5 by Skap Nice room, no mention of construction
I have been an SPG member for over 10 years and have rotated between Gold and Platinum status. I live in the Bay Area and have stayed at Le Meridien in the Embarcadero many times for weekend getaways with my wife. I made a reservation online through SPG. All seemed OK until we arrived and saw that the entire lobby ground floor and restaurant was closed for construction. We had to enter a service elevator and go up to the second floor where we checked into a temporary lobby area. We did get upgraded to a very nice top floor room. When I made the reservation there was no mention of the renovation nor the issue with the lobby and restaurant. I'm not sure how long the construction will last, but I recommend anyone check with the hotel if having a nice lobby and place to eat and relax on site is important to your stay.
December 12, 2012
Rated 4 out of 5 by TravelinBanker Latest stay at Le Meridien
When I travel on business to San Francisco, my hotel of choice is Le Meridien. This establishment has a "boutique" feel, and the staff is always friendly and welcoming.
One item worth noting: during my latest stay at Le Meridien, the bulb was not working in the magnifying mirror in the bathroom. This is minor, but I have experienced this issue before, and for such a top notch hotel, I would expect the housekeeping staff to conduct a QC check at each room cleaning.
October 26, 2012
Rated 5 out of 5 by NayNay60 COMING BACK
This was our first time at Le Meridien in SFO and our experience was wonderful. We were allowed to check in early and upgrade our room preference. The room was large and the view beautiful. Laura at the concierge desk was enthusiastic and very knowledgeable. She was sincerely eager to make our stay enjoyable.
The location was great and we were able to walk almost everywhere we wanted to go. We plan to come back SFO and we will certainly stay at Le Meridien again.
June 13, 2012
Rated 4 out of 5 by Dan03 Missed my expectation
Unless you need to be in the financial district, I would suggest that you stay at the Palace or the Westin St. Francis. Service did not meet my expectation and restaurant selection in the area was not as good as union square. Fitness area was tiny.
February 19, 2014
Rated 4 out of 5 by gnair Hotel Staff
Mixed review here, the concierge was excellent on Saturday Night he really knew the surroundings went out of his way to guide us, fantastic. I did not get his name.
The front desk check in was not good, the room key did not work had to come back down twice and still the key did not work. Finally they had to let us in with a master key. Was frustrating as we checked in late Friday at 11:30 pm and we just wanted to get to bed.
Should have included free breakfast.
April 1, 2013
Rated 4 out of 5 by Jan49 Le Meridian SF
The hotel was very nice and the staff was very accommodating. The only real negative was the breakfast buffet on Sunday. The food was very limited and all of it was COLD. We asked twice for toast before getting it - and then it arrived without any butter. Couldn't ever get a second cup of coffee, so had to help myself. It wasn't that busy, since most customers were using the self service buffet, but the service was not just bad, it was non existent - for $21.
March 25, 2013
Rated 3 out of 5 by Martin28 Average
I liked this hotel, didn't love it. As my rating shows, it was very average. I expected something nicer based on it being Le Meridien. I did like the view and location of hotel, about 20 walk to Fisherman's Pier area. The room was nice, and liked the extra office room that I used, but it's a little outdated. It was reasonably priced for SF. Again, liked it-just very average. It's probably better to stay for a company function, not a romantic get away.
May 24, 2012
Rated 3 out of 5 by Dan03 Did not meet expectations
As a platinum guest, I expect to be treated well. I expect free breakfast and an upgraded room. The majority of starwood hotel exceed my expectation, yet this hotel did not. I view it as below average in terms of service. Fitness room was tiny.
February 13, 2014
Rated 5 out of 5 by sandrab1 Excellent staff
We love our stays at this property! Josiah checked us in and we were upgraded to a great corner suite. We were helped to extend our stay an extra night, when the hotel was very busy. The concierge was very helpful finding us a nice chinese restaurant on Chnese New Year, we were also helped to know a great place to watch the parade. Breakfast on Monday was also a great finding the Ferry Building.all around an excellent stay, to be repeated often!
February 16, 2012
Rated 3 out of 5 by Notveryhappy34 Usually a wonderful experience
I love staying at this hotel, however was extremely unhappy with this stay because I had to wait for over an hour for a room. The employee kept giving me an excuse that he was trying to find me an amazing room with a great view and that was why it was taking so long. They had overbooked my suite and then had me stay in a smaller suite instead of upgrading me. Needless to say, I was disappointed with the staff and the way we were treated.
September 6, 2012
Rated 3 out of 5 by Cris26 Valet Nightmare
I stayed one night and when checked out my car had over 20 miles on it and the gas tank was on empty. I spoke to the manager of both the valet and hotel in charge on the afternoon of Jan. 23rd and he said I would be refunded half of the parking charge but they in fact charged me the full charge. When I tried to call to resolve this, of course, none of the staff knew about the incident, so they basically robbed me of gas and mileage.
January 26, 2013
Rated 1 out of 5 by JohnL The little things
Like having the newspaper delivered to your room after asking 3 times. Having the concierge say to you "I have noted in your record." Having it noted in my record doesn't deliver the paper.
A group of picketers outside the hotel room, giving arriving and leaving guests a hassle about not staying at Le Meridian.
The Front desk's response - "They have the right do be there." I understand that, but did not give me an information.
April 13, 2013
Rated 5 out of 5 by Kittycat Great deal; Wonderful bed
We had to be up in the City over the Thanksgiving weekend and were thrilled to get a remarkable deal through Travelzoo. We were a little apprehensive about which room we'd be in since it was SUCH a great deal (would we be put in the boiler room?) but the room was excellent! The mattress was fantastic -- the best we've slept on in years -- and there were so many high-tech amenities we didn't even know how to use them all!
December 1, 2011
Rated 4 out of 5 by Michelle007 Very nice hotel with great views
The hotel was very nice and the rooms were very comfy. We had a great view of the bay and city. The bar staff was very nice and so was the guy who checked us in. The conceirge staff were just ok. Very close to the BART stations, great for going to a Giants game. Walkable to many shopping areas. Not much open in the evening in the area so no late night eating or sightseeing areas. Nice area to sit and relax in the lobby.
December 2, 2012
Rated 3 out of 5 by attafox MIssing SPG benefits
In the midst of renovation (front desk), so it was hard to find the front desk. 2 elevators to the ground floor. No complimentary water as with SPG.
Lighting in room was funky. Some was out (2 bulbs including over tub), and the rest - controlled by switch at door, and as it was a junior suite, the lights in question were all the way across and around corner by window. Heating was either too hot or too cold and noisy.
February 12, 2013