Rated 2 out of 5 by MarkJx Don't Stay Here on a Weekend
We checked in Friday and received an ok room (not overly big or small). I'm a Plat member, was hoping to get upgraded. But not a big deal.
However, what was the big deal was that we were woken up around 7am this morning with protesters outside. We didn't know what the heck it was until a little later - it was strikers against the hotel. Needless to say, not a full night's sleep. Extremely unhappy. We used cash and points to stay here last night. With the unsettled sleep they should refund back the points that we spent to stay here.
The "free" breakfast we were supposed to get, ending up costing us about $23 dollars (coffee is $5.75). What's funny is you can pour your own free at the entrance to the restaurant, but once you sit down the exact same cup is $5.75/each.
I stayed here a number of months ago, loved the property. This time I"m a little more unsettled by it.
April 5, 2014
Rated 4 out of 5 by WallStreetvisitor17 Good staff, good location, dated furnishings
This has my become my preferred hotel in SF. Very helpful staff, good location, good restaurant. However, the room furnishings have become worn and dated; the time has come for some renovation.
April 5, 2014
Rated 2 out of 5 by LoveTravel11 Very Disappointed
Well, where to begin.....
This was my first stay at a Le Meridien Hotel and I was excited to experience it. Unfortunately, it wasn't a good experience. I stayed there on two separate nights while in town. The first stay we arrived early and I had a confirmed Suite Night Award for an Executive Suite.
I was given a Junior Suite, which we later found out was not entirely clean. The bathroom trashcan still had trash in it from the last guests and it was missing amenities (lotion....)
This was coupled by the fact that one of the cleaning staff walked in on us while we were changing. Needless to say I was less than pleased. I finally decided to go down stairs and speak to someone at the front desk about the situation. I was offered a two free drinks as a consolation prize and they were willing to send someone up to clean the bathroom again.
At this point, I'm presumably in a not completely clean suite that isn't the suite that I was promised and I feel like I'm two for two on language barriers at the front desk. I want to be fair and say that the staff was very polite and offered me a late check out, platinum amenity., but it is difficult when you kinda feel as though you are putting people out.
A manager did move us to the appropriate suite. She stated that she would address the issues with the room, but it honestly soured the experience. (Work/Birthday Weekend)
Round 2 Saturday night......
The same representative checked us in again and again tried to put me in a junior suite. I attempted to explain to her that I had a confirmed Executive Suite, but it fell upon deaf ears. She explained to me that Starwood doesn't know what suites they have available.....
Well, you know things never go well when you have to explain how a program works. I again felt like was imposing my will on the front desk staff. Ultimately she told me if I was willing to wait she would put me in an Premium Suite.
We waited less than 45 minutes and received a Executive Suite. I immediately went to secure my valuables and found the safe was locked. We waited approximately 30 minutes for engineering to come and unlock the safe for us. He was great, but again lack of attention to detail by the house keeping staff.
That evening we went downstairs to enjoy our consolation prize from the first night and ordered two drinks. The bartender was awesome and when I presented the card I was given, she informed me it was only good for one drink. I actually laughed out loud because when the front desk person gave it to me, he said it was good for the both of us. I told him I think they are only good for one drink, but he reassured me it was good for two. (training issue again)
It isn't the money, it's the principal that I used two Suite Night Awards to ensure we received the right room for our needs. It bothers me that I know more about Starwood than some of the staff.
Let me close with a couple of positive thoughts:
The views from the higher floors are great.
The location is great if you are doing business in the financial district.
The bellmen were great and very attentive.
The bartender was funny and made us feel at home.
I tried to be as fair as possible, but I was really disappointed.
March 17, 2014
Rated 1 out of 5 by SPGVIPFAN Snarky Manager
Lifetime Platinum here, FIRST review of any hotel. This hotel has protesters that come with bull horns at 7:00 AM. The hotel manager seems to be unaware of CA PC 401C, and says that they "lost in court". I got conflicting stories from different employees of the hotel, but this manager seems sympathetic to their cause, so I suspect things won't change any time soon. I am also told that "all our guests are platinum", so no accommodations will be made for you other than the bare minimum of what SPG requires. Avoid this place!
March 26, 2014
Rated 1 out of 5 by Rburke34 Horrible experience for business traveler
I never complain about hotels, and honestly this hotel was a nice place, but for over $400 a night, the issues I had with the internet were too much. I was there for 2.5 days and had a number of business calls. When I first arrived, i couldn't get online, and after the staff telling me for 4 hours that it was fine, someone finally told me internet service had been down for the entire hotel for a few hours with no timetable for return. They told me to go to Starbucks, which I did, and when I came back to check, someone else told me internet had been fine the whole time. When I couldn't log in again, a different person told me they were still having an issue, but would send someone to my room. That person never came, and I was never able to get on. Late night I came back one night and asked about internet, and again, the new staff had no clue and said it must be my computer, even though now multiple other staff members confirmed there were issues. Either way, I just wanted an answer, and options for a solution - which never happened. Horrible experience to be trying to log in for conference calls and having to go to Starbucks and never having a timetable for a solution. Honestly unacceptable for a hotel of this caliber, and for all of the travel that I do for work this was one of the most frustrating experiences I've had.
June 17, 2012
Rated 2 out of 5 by Barney A Big Letdown
Only 2 staff among a few that I spoke to was at a 5 Star luxury hotel level. The guy who checked me in and the concierge was at the said level.
Others especially the other reception staff was not friendly at all.
Toiletries given are at a 3 star hotel level.
Room cleaniness was questionable.
I will not go back to this hotel.
November 23, 2011
Rated 4 out of 5 by Adam A Boutique in the Business District
Le Méridien San Francisco, while situated in the midst of San Francisco's business district, is a bit of an oasis. It provides the guest with a more relaxing atmosphere than what you might expect.
Le Méridien San Francisco is located within easy walking distance of Union Square, Market Street, Chinatown and the business district.
We were upgraded to a suite, which was very spacious and provided us with a beautiful view of the city. The check in process was flawless as was the parking. The workout facilities met my requirements.
All in all, I would have no reservation about revisiting Le Méridien San Francisco during another visit to San Francisco.
March 11, 2012
Rated 5 out of 5 by Nannie It was PERFECT!
I'm a speaker/entertainer, and I'm on the road at least 100 days per year. Trust me on this...I know a great hotel when I see one...and the LeMeridien San Francisco is at the top of my "Favorites List."
I'll stay with you guys any day of the week! FABULOUS service, gorgeous room, amazing bathroom (thank you for actually having adequate vanity space! and great lighting...I saw every wrinkle on my face!), view from the 21st floor was breathtaking, delicious room service. Your bellman George was so helpful to me...I could not have met my business obligations in San Francisco without his help. He went WAY above and beyond! He should train service personnel.
February 20, 2013