Rated 5 out of 5 by MadisMommy Fantastic!
We stayed here for only one evening and it was heaven! The staff went out of their way to accommodate is during our short stay. The beds were unbelievable! Your body melts once you hit the sheets. The rooms views were incredible. We will definitely be back.
March 29, 2015
Rated 2 out of 5 by garza111 Le Meridean San Francisco falls short of expected SPG standards
This was a shocking experience. I am a Starwoods reward member for 13 years and have stayed in SPG hotels all over the world.
We arrived mid morning and were able to check in earlier, great. We checking into the room and the small sliding glass door had cigarette butts thrown all around the small opening crack. I brought this to the attention of the house cleaner who said she would clean it up, but seriously, how is that not taken care of immediately.
When we returned to the room mid afternoon, our heads were rattling form the jack hammer construction a floor or 2 above. I called immediately front desk and was told I would have room changed. I asked to have the duty manager come up to the room to experience this terrible noise. The manager that came up to the room was also shown the filth all over the hallway carpeting from construction on a room 3 doors down. She said it was not her responsibility but would make sure this was brought to the attention of the proper manager. When I asked how a guest could make a reservation and be checked in and not told about possible renovation problems, she said she was sorry.
We were moved up to the 18th floor, which was away from the noise and a newly renovated room, which we appreciated. But this is no way to communicate with guests.
March 19, 2015
Rated 5 out of 5 by NDuzzi Great Staff and New Room
My fiancee and I stayed here recently and we couldn't be happier. As a Platinum member, they upgraded us to a brand new suite with a bay view balcony. They're in the process of revamping all the rooms and you will not be disappointed.
We checked out for 2 days and went up to Napa, prior to leaving we asked for the same room upon returning and they had no problem giving it to us. Finally, our flight got canceled (we live in Boston) and they extended us, again without having to move rooms.
The lobby and front desk staff we're great, always greeted with a smile and they remembered who we were.
While it is in the financial district, we walked pretty much everywhere we wanted to go; COIT Tower, Fishermans Wharf, Union Sq, China Town, North Beach...ect, ect. Granted, some of these places are over a mile away so be prepared but it is a great place to stay if you're willing to take a trek (given all the great food in SF, we needed it!).
Look forward to coming back to see these folks again
February 22, 2015
Rated 5 out of 5 by mjcoop10 This hotel has great features
Comfortable bed and staff
December 8, 2014
Rated 4 out of 5 by Maggie15 Great staff
Hotel staff (reception, concierge, valet) was approachable and very helpful - not snooty. Great location to the Embarcadero, North Beach, Chinatown, and Union Square.
December 4, 2014
Rated 5 out of 5 by Harshita Excellent Stay
Great amenities, friendly stay and overall had an excellent stay!
November 13, 2014
Rated 3 out of 5 by Czrom Old rooms
Walking distance to ferry building is a plus. Rooms are old and furniture smells funny. We got a big bottle of air freshener from the hotel staff.
November 6, 2014