Rated 5 out of 5 by mjcoop10 This hotel has great features
Comfortable bed and staff
December 8, 2014
Rated 4 out of 5 by Maggie15 Great staff
Hotel staff (reception, concierge, valet) was approachable and very helpful - not snooty. Great location to the Embarcadero, North Beach, Chinatown, and Union Square.
December 4, 2014
Rated 3 out of 5 by flan164 Not the Westin
The lobby of the hotel was nice, but for Starwood it was one of the worst I've stayed in. Again, that is for Starwood so I'm probably splitting hairs. The restaurant was awful and we left before our meal even arrived. staff was unfriendly and lazy. Felt as if we were "putting them out" in ordering lunch. Rooms are small and oddly shaped. Hotel is old and while its been updated it leaves ALOT to be desired. Stay at the Westin Market St. I know I will from now on.. its much nicer.
November 5, 2014
Rated 1 out of 5 by Rburke34 Horrible experience for business traveler
I never complain about hotels, and honestly this hotel was a nice place, but for over $400 a night, the issues I had with the internet were too much. I was there for 2.5 days and had a number of business calls. When I first arrived, i couldn't get online, and after the staff telling me for 4 hours that it was fine, someone finally told me internet service had been down for the entire hotel for a few hours with no timetable for return. They told me to go to Starbucks, which I did, and when I came back to check, someone else told me internet had been fine the whole time. When I couldn't log in again, a different person told me they were still having an issue, but would send someone to my room. That person never came, and I was never able to get on. Late night I came back one night and asked about internet, and again, the new staff had no clue and said it must be my computer, even though now multiple other staff members confirmed there were issues. Either way, I just wanted an answer, and options for a solution - which never happened. Horrible experience to be trying to log in for conference calls and having to go to Starbucks and never having a timetable for a solution. Honestly unacceptable for a hotel of this caliber, and for all of the travel that I do for work this was one of the most frustrating experiences I've had.
June 17, 2012
Rated 2 out of 5 by Barney A Big Letdown
Only 2 staff among a few that I spoke to was at a 5 Star luxury hotel level. The guy who checked me in and the concierge was at the said level.
Others especially the other reception staff was not friendly at all.
Toiletries given are at a 3 star hotel level.
Room cleaniness was questionable.
I will not go back to this hotel.
November 23, 2011
Rated 4 out of 5 by Adam A Boutique in the Business District
Le Méridien San Francisco, while situated in the midst of San Francisco's business district, is a bit of an oasis. It provides the guest with a more relaxing atmosphere than what you might expect.
Le Méridien San Francisco is located within easy walking distance of Union Square, Market Street, Chinatown and the business district.
We were upgraded to a suite, which was very spacious and provided us with a beautiful view of the city. The check in process was flawless as was the parking. The workout facilities met my requirements.
All in all, I would have no reservation about revisiting Le Méridien San Francisco during another visit to San Francisco.
March 11, 2012
Rated 5 out of 5 by Nannie It was PERFECT!
I'm a speaker/entertainer, and I'm on the road at least 100 days per year. Trust me on this...I know a great hotel when I see one...and the LeMeridien San Francisco is at the top of my "Favorites List."
I'll stay with you guys any day of the week! FABULOUS service, gorgeous room, amazing bathroom (thank you for actually having adequate vanity space! and great lighting...I saw every wrinkle on my face!), view from the 21st floor was breathtaking, delicious room service. Your bellman George was so helpful to me...I could not have met my business obligations in San Francisco without his help. He went WAY above and beyond! He should train service personnel.
February 20, 2013
Rated 3 out of 5 by PeggyS Didn't get the room that I reserved
I reserved a room with 2 beds, but was told that none were available when I checked in. I was offered a rollaway bed, which turned out to be uncomfortable. I specifically reserved the room at this hotel because there were 2 beds. The room I was given, which was called a "suite", had a beautiful view which we appreciated, but it didn't make up for the uncomfortable bed. We were repeatedly assured that the rollaway was very comfortable, but it just wasn't. The staff seemed unsympathetic about our situation, with the exception of the gentleman that checked us out.
Also, we were told the rollaway bed would be delivered to our room, but when we returned to the hotel after midnight, we discovered it still had not been delivered.
One more thing, there was a dirty towel folded and hanging on the shower, that I discovered was dirty after I used it! So gross, with 2 red blood stains. I assume that if it were washed properly, their might still be stains, but not blood red.
This is a very nice hotel, and I have stayed here before on my own, but I would hesitate to return with a friend expecting 2 beds, and I will check the towels before I blindly grab and use one!
December 14, 2011