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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.7 out of 5 by 76 reviewers.
Rated 4 out of 5 by Still Finding Itself You're a conference traveler seeking to get away from the host hotel a few blocks away, or maybe you're a tourist wanting a central location and are a fan of the SPG program or the Le Meridien brand, or maybe you're a member of the AMEX FHR program and are looking for a deal. This once was the W, whose brand expectations are well known. Now it's the Le Meridien. So, the question is - what will you find when you arrive? And what type of expectations does the hotel want to set and what does it want to deliver? Well, the answers are, much like the hotel, rather complicated. You will find a dedicated front-desk and front-office team, equipped with just the right amount of social-grace and charm. They will make you feel at home, will provide tips and suggestions as needed, and at least in my case, will actually read your notes/special-requests before you arrive. That attention to detail really matters, because the last thing you want when you check-in is a hassle. My experience suggests it will be smooth sailing. The food and beverage situation is, well, a shambles. The website will tell you that the acclaimed restaurant is only open for breakfast - maybe lunch - but not dinner. Signs in the hotel will tell you, actually, it is open for dinner - but only on a few nights a week. The "dinner" option, given that the normal restaurant is closed, is a whimsical bar area with a few tabletops (literally, a few) and some couches and a lovely but small vague-lounge section with a few low tables nearby. You'll be wary of eating *any* meal in this bar area, which is smaller in size than any hotel bar you've seen in recent memory. [It's roughly the size of, say, the magazine shop at the airport.] But you're hungry for dinner and are too tired to go out. What's the dinner menu? Well, that depends. It depends on the day. It depends on the time. And it depends on what the server thinks. And you won't see any of this information on the hotel's website. You'll eventually come to find out there are two dinner menus. One comes with an admittedly delicious Japanese/sushi approach and one comes with a more traditional New Orleans approach. But, see, the traditional menu isn't available at the tables unless you ask the servers. And, see, well, the sushi-chef leaves at some point in the evening. But what is that point exactly? That depends. On the same evening, it was 7 pm, then 8 pm, then 9 pm. When you're ordering the food, you will get either a: a highly experienced server who deserves accolades OR b: a new employee who hasn't read the menu. Or perhaps, later, BOTH of them, which will result in some interesting inter-personal dynamics when the contrast is revealed. What kills me is that the food wasn't too bad. But the whirlwind of misinformation, non-information, delays between courses, multiple *wrong* courses, and the decided lack of atmosphere mean that unless one has a dinner credit, one should ease themselves down the road outside to experience a better and more coherent menu and service at many other fine restaurants in the city. I'm embarrassed - on the hotel's behalf - that it hasn't figured this mess out yet. It's not good. Let's talk about the rooms. Okay, okay - many of them are small. So yes, Platinums should use suite upgrades here if they want to guarantee one of the few suites. I had one. It was lovely, modern, and sophisticated, with beautiful sweeping views of the river and the nearby Westin. It was totally worth the price and the suite upgrade. Here's the bad news. Housekeeping. Trays lingered in the hallways a bit too long for my comfort. And my beautiful suite had not been fully cleaned before I arrived. Housekeeping is a thankless job, but it is not a good experience to realize through discovering, say, an empty bottle in the corner of the room, or some small patch of dirt or grime, that the housekeeping staff does not go the extra mile. It made me wonder whether this was because they are being overworked or underpaid, but either way, the hotel needs to fix this problem. But here's more good news. The Le Meridien New Orleans is situated a few yards from the dominant downtown casino as well as other major hotels and attractions. You can walk, within 5-10 minutes to the river and the French Quarter AND the Convention Center. If ease of access to key places is a must, the hotel's location definitely delivers. Conclusion: It's got much to like: staff, location, Platinum benefits. It's got much room for improvement: food and beverage, accurate hotel information, staff-training, and managing Platinum member expectations. On balance, knowing what I know now, I'd stay there again. This is the Big Easy, and I'm going to adjust my expectations accordingly! July 11, 2016
Rated 5 out of 5 by Loved It! Overall it was a great experience and I would recommend anyone to stay here. July 11, 2016
Rated 2 out of 5 by lacks good service and finer touches Fool me once, shame on you. fool me twice, shame on me. Le Meridien managed to make my 2nd (and last/final stay at this hotel) even worse than the first! It has a nice lobby. Good location. Nice bar. But the hotel lacks all the little things you’d expect in a Le Meridien. It lacks a mini-bar. Have to call down to get waters brought up bc they forget to leave them. in 2 room suite, but yet only a phone in 1 room. Breakfast buffet is weak. I’d consider it a 3* hotel with 2.5* service. Issues: 1. Lost Bags! Took 1 hour for the hotel to find my bags that had been checked with the bell desk. Security eventually brought them up saying, ’they were found at valet bell desk this afternoon and no one knew whose they were, so we (security) held them. sorry!’ 2. First room we were put in was very small and smelled like a sewer. bad! just a min after getting in the room a very nice hotel staffer came in to the room using a key card, He was shocked/surprised to see us and quickly ushered us out of the room and said ‘this room is not to be occupied. its blocked for maintenance.’ So, as Platinum we quite literally were put in the worst possible room in the hotel. 3. it took 3 calls throughout the day to get a blanket brought up to my room. Its as if the staff just forgets. they are consistent in that though. 4. I called down to ask them to allow up the pizza delivery person and gave them the drivers name. I was called back to say it wasn’t allowed. I would have to come down. No offer to have a bell person come up. July 10, 2016
Rated 2 out of 5 by Could not sleep because of AC and did not get my points Because the AC stopped working and it got so hot in the room that I woke me up in the middle of the night dripping with sweat. I contacted the front desk when I woke up and they didn't send anyone to look at it until 1PM. I had to call the front desk to have someone clean my room and bring new towels. When I checkout of the hotel I informed the gentleman (Carlos) of the issues I had with my stay and he informed me that because I prepaid for the room that he could not discount my nightly rate but that he would add 5000 points for my inconvenience. When I checked my account I noticed he did not add the points he said he would. This was a very disappointing stay at a Starwood hotel. July 5, 2016
Rated 2 out of 5 by Could not sleep because of AC and did not get my points Because the AC stopped working and it got so hot in the room that I woke me up in the middle of the night dripping with sweat. I contacted the front desk when I woke up and they didn't send anyone to look at it until 1PM. I had to call the front desk to have someone clean my room and bring new towels. When I checkout of the hotel I informed the gentleman (Carlos) of the issues I had with my stay and he informed me that because I prepaid for the room that he could not discount my nightly rate but that he would add 5000 points for my inconvenience. When I checked my account I noticed he did not add the points he said he would. This was a very disappointing stay at a Starwood hotel. July 5, 2016
Rated 5 out of 5 by Excellent location and customer service Comfortable rooms, clean, very near French quarter and shops, very helpful staff June 27, 2016
Rated 2 out of 5 by Good location, attractive lobby, but everything else needs some improvement My overall hotel experience was well below average. I'll start with the pros Pros Good location Attractive lobby Clean rooms Staff were nice (except the restaurant manager) Concierge had good food recommendations Cons Rooms are tiny No platinum upgrade and hotel was not full Platinum breakfast experience was the worst I have ever had Pool looks nice in the pics but is small and looks like the material used in above ground pools Gym is tiny and really only has workout machines, very little space for free weights No in room coffee machines and had to call 3 times to get my coffee coupon for downstairs I definitely had buyers remorse after my breakfast at the hotel, I should have stayed at the W but wanted to be close to the convention center. The pool looked like a sunken above ground pool. No hot tub, very unappealing environment.. It has NO view and is surrounded by air conditioners. The platinum breakfast credit can only be used if a manager is present as the servers are unable to provide the discount which made me wait 30 min (manager was in a meeting) and make a trip back to get my bill corrected. My breakfast was $40 and very small, only drink was coffee. I tried the breakfast credit one more time and had the exact same experience. I ended up eating out the following day. The room was like 250 sq ft and my view was of some oil fields.. The pictures online make the hotel look nice but once in person it is disappointing. Definitely won't stay here again but will try the W next time. May 26, 2016
Rated 5 out of 5 by Excellent Service and Terrific Ambiance From the moment I arrived, the staff was amazing. I was greeted at the door and my luggage taken to the front desk. Everyone was extremely pleasant, professional and accommodating. The hotel is uniquely beautiful. I will definitely be back to visit. I can't commend the staff enough. One of the best experiences I've had while traveling on business. May 25, 2016
  • 2016-07-25 T16:07:16.833-05:00
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