Rated 5 out of 5 by Sales007 Great Location, Starbucks, Excellent Breakfast
Clean hotel with friendly service. It lives up to the normal Westin SPG standard that I am used to (I stay 50+ nights a year). They skimp a little by only providing you 1 bottle of Dasani water and requiring you to pay $4 for the other one, but otherwise, the room is very clean, the staff is courteous, and it's in a spectacular location.
The breakfast at the restaurant is also very good. Not the best I've had, but above average for sure. Very courteous staff.
Location-wise, it's next to the water, and about a 20 minute jog to the lighthouse. Great location near Stanley Park.
It's right besides the water with a Starbucks downstairs. What more can you ask for? Internet is fast and free for platinum members (as always). I'd stay here again if I visit Vancouver. Make sure to walk along the water and get a $20 massage for 20 minutes. Well worth it.
March 2, 2015
Rated 5 out of 5 by Sales007 Great Location, Remodeled, Near The Action
This hotel used to be the W and has changed to Le Meridien. The staff was courteous to upgrade our party to a suite, which is a great Platinum recognition (with suite upgrades pending also). Thank you!
As for the suite, it was spacious. Everything worked out well - it was clean, smelled normal, and comfortable. The only issue was with the safe, which ended up breaking, so the staff literally had to come in and drill it. Other than that, no issues.
As for location, it's very close to casinos across the street. Need to gamble? Walk 5 minutes away. Need a drink? Hop downstairs to the bar, where I've hung out.
It's a "hip" hotel about 15 minutes from the main action. It's better to be away from all the craziness.
I'd gladly stay again. Thanks for the great experience!
March 2, 2015
Rated 4 out of 5 by EGF84 a diamond in the rough
The rooms are quaint, everything is comfortable but feels European and awkward. The bed linens and robes were some of the best. The closet wasn't very spacious if more than two people for more than 2 nights. The outlets built into the desk popped out when I tried plugging in. The fridge was small and looked awkward in the small chubby it was in...didn't get very cold inside and made the cabinet very warm due to no ventilation. The staff wasn't all on the same page and saw at least three people being trained in two days. I had do no disturb and make a green choice on door and not only did staff enter they cleaned the room. The valet was unresponsive in that they would take your ticket to pull your car but in the 15 min you wait they just talk to their friends. No one seemed concerned with who u were or why you were there. They were polite but not friendly. I'd say if the few maintenance items are addressed and the staff turns on the charm this could be the best spot around.
February 26, 2015
Rated 5 out of 5 by Jsrz22 We wished we stayed longer!
Everyone on the staff was professional, and made us feel like family. All of our requests were swiftly taken care of with a smile every time. The meals were great. We ate at the hotel every day we were there except for one day. We really enjoyed our stay. The reception area was under construction and caused us no discomfort. Very clean, very comfortable bed, nice peaceful sleep.
February 22, 2015
Rated 1 out of 5 by robertm73 Terrible hotel
This was possible one of the worst hotel stays I ever had inside a starwood hotel. The room service took over an hour to be delivered and when I called to complain no one bothered to apologies or do anything to make things right. On more than one occasion the room was unmade or towels not provided at all. Lobby is cold. Interent sometimes did not work or was very slow most of the time. The restaurant service was not just bad it was sometime so bad I had to get my own drinks rather then ask a fourth time.
February 19, 2015
Rated 4 out of 5 by ninamb Nice remodel
Hi, the remodel is complete and the hotel looks wonderful My bed was super comfortable. The staff was gracious and it was easy to get around the area from this hotel. I stayed on the 21st floor, which was supposed to be quiet, except that there was a large, loud dog in one of the rooms who barked loudly throughout the night waking guests. I had asked for a quite location at check in, so was surprised to have the loud dog next door. My only other complaint is that there is no lounge for Starwood members to get so much as a free coffee or snack---my coffee to go was $4.75 with a tip and no refill. I was disappointed in this as well as the fact that there are no coffee pots in the rooms.
February 8, 2015