Rated 5 out of 5 by kevbot Keeps Me Coming Back
This is one of the best Starwood properties in Dallas. Clean, comfortable, friendly. The lobby is open, airy, and I love to spend time working down there as it is quite quiet. I also appreciate the above and beyond full breakfast buffet for the platinum amenity.
September 15, 2014
Rated 5 out of 5 by Aeson Great Group Accomodations
Great stay. Staff went above and beyond to make sure our group was happy. Kristen, Chris and Eddie made sure our expectations where exceeded. GM came out to introduce himself and periodically checked in during our stay. Highly recommend for group travel.
September 12, 2014
Rated 5 out of 5 by yolz The hotel staff and stay
Enjoyed the stay the hotel staff was excellent from check in to the restaurant. Eusebio our waiter in the restaurantand bar became our friend he was excellent from the time we sat at the bar waiting on our room until our last meal. He became our friend and provided top notch service. With staff like that you definitely want others to share the experience.
September 8, 2014
Rated 5 out of 5 by jill9114 Great Hotel
We arrived at the hotel and we were immediately greeted by valet, we had our two young kids with us and they had been in the car 5+ hours so they were ready to get out and run, the hotel staff didn't mind at all and completely understood. We then ate at the restaurant in the hotel and our server was great, the food was excellent! She was there for anything we needed and made sure our drinks were full at all times. The hotel was beautiful, very clean and our room was so pretty! We also ordered room service the next morning for breakfast and everything was delicious, it came fast, the food was hot and fresh.
August 26, 2014
Rated 5 out of 5 by Jay910 Hotel has great staff
Hotel staff was very accommodating. Traveling with a 9 month old can be difficult but the staff was always there to help us with whatever we needed.
September 2, 2014
Rated 1 out of 5 by TomWontBeBack concierge failed to remove computer bag from cab
I can't recommend a hotel that doesn't take responsibility for their staff losing luggage and bags. I pulled up in a cab and the concierge removed what he thought were all the bags except for my computer bag. By the time i was finished paying the cab driver he (concierge) had closed the trunk and the cab sped off once I closed the cab door. Once i realized that the computer bag was missing in the pile of luggage (had a colleague with me) it was too late. Never got the bag back from the cab company and hotel insurance company fought me over who's responsibility it was for the bag - and I mean argued with an extremely combative insurance adjuster. This went on for months and SPG nor the hotel manager have continued the conversation after the hotel insurance company refused to settle. Either way DO NOT ASSUME THAT THE HOTEL OR SPG WILL TAKE RESPONSIBILITY FOR THEIR STAFF EVEN WHEN IT'S PART OF THEIR JOB. I've learned my lesson with both an ipad and computer in that bag. No one tried to intervene and help with the process and I am done with SPG if I can avoid it. Sad since I am in the travel industry and the bad reference will continue beyond this review.
August 9, 2012
Rated 5 out of 5 by Amber1013 Anniversary Weekend
This hotel exceeded every expectation I had, and then some. From the minute we walked in, we were treated like the only guests in the place. Because it was our anniversary, they put us in a large suite (at no extra charge), they gave us free drinks at the bar, comped our parking, etc. Definitely 5 Star service! The rooms are adorably chic & modern, yet comfortable! We had a great view of the Galleria, which by the way is about 50 steps away from the hotel. The food & drinks here are impeccable! Truly top notch! Overall, we had such an awesome experience here that I cannot wait to visit again! Not to mention, for the prices of this place, you are getting a steal!
August 8, 2014
Rated 5 out of 5 by lacherrymoon Exceeded my expectations
I booked this hotel for a bachelorette party. I was looking for a suite with plenty of space to accommodate our festivities. The hotel met my expectations and then some! I love the decor and general environment. The hotel staff was SO friendly. They let me check in early and fulfilled my request for my room with no issues. They even sent a complimentary bottle of champagne and chocolate covered strawberries! A staff member came later with a cork screw to open our own bottles of wine we'd brought. Amazing experience! They made my best friend's bachelorette party even more special!
August 25, 2013