Rated 5 out of 5 by IsaS Great Room Layout and Location of Hotel
The rooms layout is very nice, clean and accomodating to family of four. It has a nice indoor heated pool for the kids to enjoy. Directly accross the street for the Galleria.
December 2, 2013
Rated 1 out of 5 by lms58 Would never recommend this hotel
I expect so much more from a Starwood property. The single biggest problem with this hotel was the staff. With the exception of the front desk (who were average) every other employee we encountered did the bare minimum. Starwood needs to pay these guys a visit and find out what the problem is.
November 18, 2013
Rated 2 out of 5 by Bree24 Great hotel, staff needs improvement
As soon as I arrived at the hotel, I was greeted at the desk by a woman whom never said "Hello" or "How are you" just "ID and credit card?" She did put us in a lovely room, but just the manner in which I was greeted was definitely something that could use improvement.
The doormen and bell boys were absolutely fantastic. Every time I came in and out of the hotel they greeted me and said goodbye to me.
Every time that I called the front desk however, everything I asked for something seemed to be inconvenient for them. I asked them to name a few restaurants that delivered to the hotel and they told me there were too many to name and they would try to bring up a menu of restaurants that delivered, and I never got that. I also called down to the front desk to ask if they could send up an extra towel, and that too never came.
I really loved the hotel rooms, and the room was always cleaned and very well kept.
(I stayed at the hotel for 5 nights all together).
Thank you for allowing me the opportunity to review and give feedback.
November 16, 2013
Rated 4 out of 5 by DFWTraveler1 Good facitlity
Good geographic location for business travelers.
November 15, 2013
Rated 5 out of 5 by lacherrymoon Exceeded my expectations
I booked this hotel for a bachelorette party. I was looking for a suite with plenty of space to accommodate our festivities. The hotel met my expectations and then some! I love the decor and general environment. The hotel staff was SO friendly. They let me check in early and fulfilled my request for my room with no issues. They even sent a complimentary bottle of champagne and chocolate covered strawberries! A staff member came later with a cork screw to open our own bottles of wine we'd brought. Amazing experience! They made my best friend's bachelorette party even more special!
August 25, 2013
Rated 5 out of 5 by Staci70 Weekend stay
The entire staff was great! Nona,in guest services went above and beyond in accommodating our needs. I really appreciated such great hospitality during our stay and I look forward to staying there again.
August 26, 2013
Rated 1 out of 5 by TomWontBeBack concierge failed to remove computer bag from cab
I can't recommend a hotel that doesn't take responsibility for their staff losing luggage and bags. I pulled up in a cab and the concierge removed what he thought were all the bags except for my computer bag. By the time i was finished paying the cab driver he (concierge) had closed the trunk and the cab sped off once I closed the cab door. Once i realized that the computer bag was missing in the pile of luggage (had a colleague with me) it was too late. Never got the bag back from the cab company and hotel insurance company fought me over who's responsibility it was for the bag - and I mean argued with an extremely combative insurance adjuster. This went on for months and SPG nor the hotel manager have continued the conversation after the hotel insurance company refused to settle. Either way DO NOT ASSUME THAT THE HOTEL OR SPG WILL TAKE RESPONSIBILITY FOR THEIR STAFF EVEN WHEN IT'S PART OF THEIR JOB. I've learned my lesson with both an ipad and computer in that bag. No one tried to intervene and help with the process and I am done with SPG if I can avoid it. Sad since I am in the travel industry and the bad reference will continue beyond this review.
August 9, 2012
Rated 5 out of 5 by KT06 Greatness
Across the board Excellent stay. The staff were Superb, the room was great...the breakfast is a little pricey BUT if your a SPG then its Half off. So I would definitely recomend joining, plus its Free. I can't complain about the Self parking b/c it was free also; normally $18 a night.
April 2, 2013