Rated 2 out of 5 by tfranclan Hotel is having an identity crisis
Upon arrival, I am holding my 9 month old and ushering my three year old, they are tired. There is a woman (that obviously doesn't work there) talking to 2 front desk employees. The story implies they all know each other.
One looks around her shoulder and tells me someone will be with me shortly. I'm a little stunned. They can't put the story on hold to help someone holding two kids. Eventually another person wanders out looking harried and checks me in.
My husband, in the mean time, is being told by the bellman he is not allowed to use the luggage cart (We have a travel crib etc., never been told this before). But that the bellman would wait for my husband to "load" our things and then he would bring it upstairs.( When we checked-out, the bellman came to our room, put our wheeled luggage on the cart and left the travel crib out, which I ended up carrying down. Very strange service.)
By the time we met in the room we were both frustrated. The room itself was large, but seemed like a deep clean was needed. I don't thinks it's the housekeeping, it's a deep clean, touch-up paint, must-odor thing. It seemed like one too many parties took place here.
All in all, not a Starwood hotel quality. Very confusing. It wants to be a nice hotel and requires guest to valet, etc, yet the service and cleanliness is not there.
I would not recommend this hotel.
July 8, 2014
Rated 5 out of 5 by birthdayweekend So cute! Great quality!
I love the style of the hotel as well as the hotel rooms. The bathroom wallpapers are beautiful. I was upgraded to a suite upon arrival! I'm thinking it's because after he checked my ID maybe he saw it was my birthday, but still that was a very kind and thoughtful gesture of him to do. The hotel room was very spacious, clean, and chic. The bed was nice and fluffy, super comfortable. The stay was great. Only complaints are that their cheap blow dryer kept sucking my hair into it and pulling it but that's a minor problem, and there was no microwave??? How weird.
July 2, 2014
Rated 5 out of 5 by 3blainb Comfortable
Staff was very professional.
July 7, 2014
Rated 5 out of 5 by ByInvitationOnly A hotel that takes the initiative to serve
Every staff member I encountered took the initiative to care about my visit and comfort. I've never experienced that before in my 25 years of business travel regardless of an establishment's star rating. I commend Stephen, Eddie and David for making me feel welcomed.
July 6, 2014
Rated 5 out of 5 by Jetjoc Comfortable Hotel
I always enjoy my stay at Le Meridien Dallas. The Staff are great, I love the food and drinks too.
July 6, 2014
Rated 5 out of 5 by TimJH Excellent concierge
Rachel is truly fantastic
July 6, 2014
Rated 2 out of 5 by Henre Needs Improvement
Upon check in I felt like I was in confrontation with the 2 of the clerks, I was there on business and my company always let us apply all charges to the company credit card but these 2 clerk would not listen to anything we had to say, very rude!, and at the price this hotel charges there is nothing complimentary, we couldn't even get them to give us a ride over to the Galeria Mall when it was raining, horrible customer service!... not happy and certainly would not recommend the hotel to anyone I know.
June 29, 2014
Rated 5 out of 5 by SanDiegovisitor Like a visit to your rich aunt and uncle's place
My wife and I needed a place to meet and entertain visitors from Japan in Dallas. As things would go our travel schedules changed and only half our group made it to Dallas. The half that did get to Dallas loved the Le Meridien. Welcomed warmly by the hotel staff and the room was perfect. The breakfast here is the best and did I say the fresh grapefruit juice is amazing. Concierge Rachel Harris was amazing in preparing in advance for our arrival. The restaurant referral was perfect - she knows the area well. Thanks so much.
June 27, 2014