Rated 5 out of 5 by katclan22 What a LOVELY HOTEL
This is a charming facility! Enjoyed the comfortable accommodations and the attentive staff.
April 17, 2014
Rated 3 out of 5 by Meggan Not as good as I had hoped
I stayed here two nights. The first night, my TV did not work, and they had to send maintenance up to fix it. The next morning, I ordered room service breakfast, which was delivered timely, and was quite good. I left for work around 8:15, and when I arrived back at the hotel at about 5:00, my room had not been cleaned. My breakfast tray was gone, but that was it - bed was not made, garbage not emptied, coffee set-up was not refilled, etc. When I called downstairs, they were very apologetic, but really - how do you manage not to clean a room? Also, the cordless phone receivers did not work - the maintenance guy had to come and fix those too. Thank goodness the phone had a speaker phone, or I would have been with no phone.
Also, be aware if you are traveling on business that there is no traditional desk set-up in the room (at least the kind I had). There is a high (bar height) table, with two uncomfortable wire stools. Very mod looking (along with the rest of the decor), but not made to sit at for a few hours with a laptop.
I wanted to really like this place. The people were marvelous, and very apologetic. However, I did not receive any concession for not having my room cleaned, and I would have liked for the electronics to work without problem.
April 10, 2014
Rated 4 out of 5 by Saoirse Fantastic staff!
The accommodations themselves are what I've come to expect, but my experience was made excellent by the helpful and friendly staff.
April 9, 2014
Rated 5 out of 5 by Retreater Perfect Mid-week retreat!
The staff was great, the room was great, the food was great....thanks for a great mid week retreat! See you soon!
March 27, 2014
Rated 1 out of 5 by TomWontBeBack concierge failed to remove computer bag from cab
I can't recommend a hotel that doesn't take responsibility for their staff losing luggage and bags. I pulled up in a cab and the concierge removed what he thought were all the bags except for my computer bag. By the time i was finished paying the cab driver he (concierge) had closed the trunk and the cab sped off once I closed the cab door. Once i realized that the computer bag was missing in the pile of luggage (had a colleague with me) it was too late. Never got the bag back from the cab company and hotel insurance company fought me over who's responsibility it was for the bag - and I mean argued with an extremely combative insurance adjuster. This went on for months and SPG nor the hotel manager have continued the conversation after the hotel insurance company refused to settle. Either way DO NOT ASSUME THAT THE HOTEL OR SPG WILL TAKE RESPONSIBILITY FOR THEIR STAFF EVEN WHEN IT'S PART OF THEIR JOB. I've learned my lesson with both an ipad and computer in that bag. No one tried to intervene and help with the process and I am done with SPG if I can avoid it. Sad since I am in the travel industry and the bad reference will continue beyond this review.
August 9, 2012
Rated 5 out of 5 by lacherrymoon Exceeded my expectations
I booked this hotel for a bachelorette party. I was looking for a suite with plenty of space to accommodate our festivities. The hotel met my expectations and then some! I love the decor and general environment. The hotel staff was SO friendly. They let me check in early and fulfilled my request for my room with no issues. They even sent a complimentary bottle of champagne and chocolate covered strawberries! A staff member came later with a cork screw to open our own bottles of wine we'd brought. Amazing experience! They made my best friend's bachelorette party even more special!
August 25, 2013
Rated 5 out of 5 by KT06 Greatness
Across the board Excellent stay. The staff were Superb, the room was great...the breakfast is a little pricey BUT if your a SPG then its Half off. So I would definitely recomend joining, plus its Free. I can't complain about the Self parking b/c it was free also; normally $18 a night.
April 2, 2013
Rated 5 out of 5 by Staci70 Weekend stay
The entire staff was great! Nona,in guest services went above and beyond in accommodating our needs. I really appreciated such great hospitality during our stay and I look forward to staying there again.
August 26, 2013