Rated 5 out of 5 by KennyS Everything was 1st Class
The room was superb
The staff would not have been more helpful or more pleasant
All 3 persons @ reception could not have been bettered.
The bed was the best.
Nice people staying at the same time.
proximity to the Galleria Mall was magnificent.
Courtesy car was used once & was clean,, calmly driven by a chatty, cheerful driver.
Highly recomended overall
One very small criticism : would have liked a internal non slip bath mat (it's perhaps an age thing) !
December 1, 2014
Rated 3 out of 5 by Sona Not impressed.
We celebrated my daughters birthday with a hotel night in town. The room was pretty and modern. That's why I picked the hotel. However there were other issues that's couldn't be ignored. Both beds were very uncomfortable. The floor in the bathroom was not clean. Wi-Fi was $12.99 per day. In this day and age, it should be complimentary.
November 3, 2014
Rated 4 out of 5 by coolestchip Good hotel, some issues with staff responsiveness
The hotel was good, very nice facilities, great room, study and sofa space.
One issue I had was with staff responsiveness. I ordered food in room, and after waiting for an hour - called them again to check on what's happening. Got response that the food isn't ready, and won't be ready, so they were offering me an alternative.
Similar stuff happened the next day - I ordered coffee for me and my guest - it arrives after 1.5 hours. We had forgotten about it.
November 18, 2014
Rated 1 out of 5 by TomWontBeBack concierge failed to remove computer bag from cab
I can't recommend a hotel that doesn't take responsibility for their staff losing luggage and bags. I pulled up in a cab and the concierge removed what he thought were all the bags except for my computer bag. By the time i was finished paying the cab driver he (concierge) had closed the trunk and the cab sped off once I closed the cab door. Once i realized that the computer bag was missing in the pile of luggage (had a colleague with me) it was too late. Never got the bag back from the cab company and hotel insurance company fought me over who's responsibility it was for the bag - and I mean argued with an extremely combative insurance adjuster. This went on for months and SPG nor the hotel manager have continued the conversation after the hotel insurance company refused to settle. Either way DO NOT ASSUME THAT THE HOTEL OR SPG WILL TAKE RESPONSIBILITY FOR THEIR STAFF EVEN WHEN IT'S PART OF THEIR JOB. I've learned my lesson with both an ipad and computer in that bag. No one tried to intervene and help with the process and I am done with SPG if I can avoid it. Sad since I am in the travel industry and the bad reference will continue beyond this review.
August 9, 2012
Rated 5 out of 5 by lacherrymoon Exceeded my expectations
I booked this hotel for a bachelorette party. I was looking for a suite with plenty of space to accommodate our festivities. The hotel met my expectations and then some! I love the decor and general environment. The hotel staff was SO friendly. They let me check in early and fulfilled my request for my room with no issues. They even sent a complimentary bottle of champagne and chocolate covered strawberries! A staff member came later with a cork screw to open our own bottles of wine we'd brought. Amazing experience! They made my best friend's bachelorette party even more special!
August 25, 2013
Rated 5 out of 5 by KT06 Greatness
Across the board Excellent stay. The staff were Superb, the room was great...the breakfast is a little pricey BUT if your a SPG then its Half off. So I would definitely recomend joining, plus its Free. I can't complain about the Self parking b/c it was free also; normally $18 a night.
April 2, 2013
Rated 5 out of 5 by Staci70 Weekend stay
The entire staff was great! Nona,in guest services went above and beyond in accommodating our needs. I really appreciated such great hospitality during our stay and I look forward to staying there again.
August 26, 2013
Rated 2 out of 5 by Robertito Uggggh!
My worst stay at this hotel. I stay there about every 6-8 weeks, always in a suite. I have asked repeatedly not to be given room 225. So when I showed up this time what room did I get – 225. Any other similar room was “not available.” The refrigerator was not working. After crawling around on the floor in a poorly lit room I figured out it was unplugged. I plugged the power in – still did not work. Engineering brought a new one and said he didn’t know why the other unit was still there – they were “no good.” Next I went for ice. The ice machines on the second floor, the third floor, and the fourth floor were all out of order. There were big holes in the closet wall as if someone had ripped the safe off the wall and no one had repaired the damage..
All in all, it was a disgusting visit, and probably my last one. Even though Le Meridien is closer to my business and somewhat less expensive, it is back to the (refrain from mentioning competitors) for me!
November 22, 2011