Rated 1 out of 5 by bn8on Don't stay here
SPG has several great properties in Dallas but this is not one of them. I stay at the Le Meridian in Uptown quite a lot. It is a great property. Last week the whole town was sold out and the only room I could get was at the Le Meridian Galleria so I booked it assuming it would be comparable to the other Le Meridians I stay at, The StoneLiegh in Dallas and The Le Meridian in Arlington, Va. It was maybe one of the worst Starwood properties I have ever visited. The hotel was full, all 11 floors of the Atrium building. Having only 2 elevators it took me 15 minutes to get to my room. After I finally got to my room, my keycard would not open the door. 15 minutes later I was at the front desk and was told by the agent that she programed my key to the wrong room. Almost an hour after arriving, I entered my room. Long story short, the staff is not well trained and the hotel is not maintained as I would expect. I have nothing good to report on this property from check-in to bar to room service. I would not recommend this property.
January 31, 2016
Rated 5 out of 5 by Corevalue23 Great Sevice
The staff was professional from the bell men, front door, front desk and house keeping. Great Job by the management team.
January 18, 2016
Rated 1 out of 5 by Lunkey Disappointment
We had and unfortunate experience.
January 2, 2016
Rated 5 out of 5 by MilitaryWife1114 Another phenomenal stay!
We stay at Le Meridien Dallas about once a month, and we absolutely LOVE this hotel. It is truly our home away from home. Every staff member is super nice and accommodating. We love Chris (in front desk management) and of course, Gilbert at the bar is awesome. Looking forward to another stay at our fave hotel in 2016!
December 30, 2015
Rated 1 out of 5 by gster78 Wifi Didn't Work, Hotel Manager Makes False Promises
I'd stayed here once before my last visit, and I thought it was a solid experience. On my last trip, though, I encountered severe issues with their wifi, making it impossible for me to get any work done. The staff first played it off as it was an unknown issue, but then after the wifi issues persisted after a room change at 11 p.m., acknowledged that it was a known issue (that they never bothered making me aware of at check-in). I complained to the hotel, as well as SPG via Twitter. Front desk manager offered points as compensation, which I appreciated. More than 2 weeks later, though, compensation promise has gone unfulfilled. Even worse, the manager is unresponsive to multiple emails asking for an update. SPG Twitter team even said they left a voicemail for him to contact me -- still not a word from him. Unbelievable. I was prepared to stay at the hotel again despite the issues, but given the lackadaisical follow-up, I doubt I will stay here again. I wouldn't recommend it to any of my colleagues either.
December 16, 2015
Rated 5 out of 5 by WorldTraveler73 Great hotel with Terrific Staff Across From the Galleria
Hotel is very nice - pink/grey decor is chic, lobby is beautifully designed and bed is very comfortable. The hotel is located directly across the street from the Galleria mall, which makes shopping very convenient. I got an upgrade to a suite, which was very large-sized and extremely comfortable. The best part of the hotel, however, is the staff, which provide superb service, from the front desk agents to the bartender. When my grandmother left her purse in the lobby after having tea, the staff took good care of it before we came back to retrieve it. The only thing I would change about the hotel is the in-room wifi, which was a bit slow and the connection was poor at times.
December 6, 2015
Rated 5 out of 5 by MilitaryWife1114 Still the best!
We love this hotel so much. They treat us like gold! Everything from the staff to the food is top notch.
I wish people would contact the hotel staff (like Chris) before they bashed this hotel online! They are so responsive to your needs and issues. We've never had a problem once and they always know us by name and take care of us. I feel like they are part of my family. Aren't many hotels with this type of true southern charm anymore. Starwood is blessed to have this staff. Hope they get some kind of awards for excellence!!
October 20, 2015
Rated 2 out of 5 by Bidnessman Unimpressive
Great hotel except the phones don't work, the internet doesn't work and the staff has no idea how to help. Gold status not recognized either.
October 6, 2015