Rated 2 out of 5 by TripAdvisorFan Housekeeping needs to report bath fixture problems
After cleaning for the last guest (or perhaps prior to that), housekeeping inexplicably had not reported to management that the knob to switch the bath water from tub to shower was missing, so we were unable to take showers until after an engineer came and manually pulled out the lever with pliers. He said he would look for a knob but never came back or left a message, so we wasted a lot of time and our morning plans were jettisoned. To be fair, James the front office manager, and Molly the concierge did their best to compensate us for the problem, but this should never have happened in the first place at a hotel of this stature. Had this been a weekday and I'd been traveling on business, it would have been even more problematic. Also, there was a well in the leftmost double bed mattress so one ended up rolling toward center; toilet flush flow was insufficient unless you hold down the lever extensively to clear the toilet; blankets for the rollaway were horribly pilled and ratty (like army surplus but worse); there was a hair on one of the fresh washcloths, there were no plastic bags for dirty laundry, only one bar of soap for the bathroom (no soap or shower gel in the shower), and no plug near the mirror in front entry way so one could use a blowdryer there while one's partner is in the shower. (If the mirror didn't fog up I'd have used the bathroom, but the fan was not strong enough.) As others have reported here, there is a significant gap at the bottom of the door to the hallway, so guests returning late at night are audible. Other minor issues: information leaflets in the cloth pocket for guests were badly dog-eared; how expensive can it be to replace paper inserts occasionally to keep them looking fresh, or just have a hard-bound book? Also no pads of note paper anywhere in the room (needed to leave a message for the engineer while we were at breakfast). All in all, though we truly loved the exterior and interior design of the hotel, and thought the staff did their utmost in the situation, in the end we felt the small details left unattended outweighed the positive aspects of the hotel. We will probably stay elsewhere in Philadelphia next time, which is too bad since this hotel has great potential.
January 19, 2015
Rated 5 out of 5 by lbennett Excellent Service
I am a frequent traveler and always choose Le Meridien Philadelphia when I have the option. The staff takes every opportunity to make guests feel welcome, and the service is incredibly personalized. Zafar, one of the room service runners, always strives to provide the highest level of service, remembering every preference of his guests. This is just one example of the great service at Le Meridien, and I recommend this hotel to everyone traveling in the area.
August 6, 2013
Rated 5 out of 5 by Chris720 Excellent Service
I recently took my girlfriend to Philly for her birthday. The staff went over and above what was asked of them. From the personalized, hand-written Happy Birthday note left in the room to the room upgrade itself. Everything was first class. The concierge, Molly, even placed a call to the restaurant we were going to and made sure we were given a seat right next to the fireplace. I will definitely be staying there again on my future trips to Philly. Thanks again!!
January 13, 2015
Rated 5 out of 5 by BigBill Best of Philly SPG
Philadelphia has a wide range of SPG products and we have stayed in basically all of them, We prefer this one for several reasons - it is a great location, the restaurant is top notch as a Bistro and for breakfast. The staff looks after you in the hotel. The hotel is surprisingly quiet and the bar has excellent prices (PA is notable for near-Utah liquor laws). A converted YMCA, there are all sorts of sizes and shapes for the rooms, we have stayed here at least 10 times now and have seen all types up to and including a 2 BR suite. The hotel is true to the Le Méridien French roots with a Euro feel to it.
June 12, 2013
Rated 3 out of 5 by ncsavage Le Méridien Philadelphia
Not a BAD experience, however the main staff was a bit blasé about their guests having SPG status... also the rooms are a bit stuffy, mostly because the windows are painted shut for security reasons...needs some fresh air in there!
January 3, 2015
Rated 5 out of 5 by HopSingPreDestiny Hip and Relaxing
Amidst the chaos that came with a sold out LeMeridan due to the Philadelphia Flower show (I did not partake of the show), the staff performed like it was a well oiled machine. This is not your blue-haired, stuffy, smug, paisley and gold inlay draped hotel...oh no...it's hip, new-age, and you recognize it the moment you walk into the lobby. Sure it might be camouflaged in the old YMCA building but the updated features make this place fresh. Try Amuse and ask for Michael or have a sip at the bar and ask for Willie to make you a cocktail that's right on par with the speakeasy that have been sprouting around the city.
March 5, 2013
Rated 5 out of 5 by FiDiBrian Wonderful, unique hotel
Typically unique and beautiful Le Meridien. Despite a sell-out, staff was able to find me a wonderful suite as a Platinum SPG member. Staff is attentive and in-room dining was very good.
June 20, 2013
Rated 5 out of 5 by JSS12 Excellent Hotel for Center City (Downtown Area)
I stayed 3 days 2 nights on business and the entire stay was an absolute pleasure. The staff were friendly and eager to help out with directions and restaurant recommendations. Gym was small but adequate. Only issue is that they charge $10 per day for wifi - I think this should be free at this point.
January 10, 2012