Rated 5 out of 5 by lbennett Excellent Service
I am a frequent traveler and always choose Le Meridien Philadelphia when I have the option. The staff takes every opportunity to make guests feel welcome, and the service is incredibly personalized. Zafar, one of the room service runners, always strives to provide the highest level of service, remembering every preference of his guests. This is just one example of the great service at Le Meridien, and I recommend this hotel to everyone traveling in the area.
August 6, 2013
Rated 5 out of 5 by Tarhell22 Excellent staff
The staff is fantastic. I lost my phone in a taxi and they went above and beyond to assist. The front desk supervisor was exceptional. I will definitely be back because she made my stay comfortable and pleasant. It is nice to be welcomed into the hotel with a warm smile.
November 4, 2013
Rated 5 out of 5 by HopSingPreDestiny Hip and Relaxing
Amidst the chaos that came with a sold out LeMeridan due to the Philadelphia Flower show (I did not partake of the show), the staff performed like it was a well oiled machine. This is not your blue-haired, stuffy, smug, paisley and gold inlay draped hotel...oh no...it's hip, new-age, and you recognize it the moment you walk into the lobby. Sure it might be camouflaged in the old YMCA building but the updated features make this place fresh. Try Amuse and ask for Michael or have a sip at the bar and ask for Willie to make you a cocktail that's right on par with the speakeasy that have been sprouting around the city.
March 5, 2013
Rated 5 out of 5 by BigBill Best of Philly SPG
Philadelphia has a wide range of SPG products and we have stayed in basically all of them, We prefer this one for several reasons - it is a great location, the restaurant is top notch as a Bistro and for breakfast. The staff looks after you in the hotel. The hotel is surprisingly quiet and the bar has excellent prices (PA is notable for near-Utah liquor laws). A converted YMCA, there are all sorts of sizes and shapes for the rooms, we have stayed here at least 10 times now and have seen all types up to and including a 2 BR suite. The hotel is true to the Le Méridien French roots with a Euro feel to it.
June 12, 2013
Rated 5 out of 5 by FiDiBrian Wonderful, unique hotel
Typically unique and beautiful Le Meridien. Despite a sell-out, staff was able to find me a wonderful suite as a Platinum SPG member. Staff is attentive and in-room dining was very good.
June 20, 2013
Rated 5 out of 5 by JSS12 Excellent Hotel for Center City (Downtown Area)
I stayed 3 days 2 nights on business and the entire stay was an absolute pleasure. The staff were friendly and eager to help out with directions and restaurant recommendations. Gym was small but adequate. Only issue is that they charge $10 per day for wifi - I think this should be free at this point.
January 10, 2012
Rated 4 out of 5 by JGiraffe Great Downtown Philadelphia Hotel
I highly recommend the Le Meridien.
I've never stayed at a Le Meridien property but man was I blown away.
Bed is very very comfortable
Interior decor is a mix of retro/new age and it gives off a very trendy style
Walking out of the hotel elevators is probably the most jaw dropping experience I've had. Reminds you of France with the faux bricks on the inside.
If you're unlucky you MIGHT get a smaller sized room. I managed to get a pseudo-suite which was very large and comfortable.
Like every downtown Philadelphia hotel, parking can be a bit pricey so be ready for that as well.
January 17, 2012
Rated 2 out of 5 by Rstriker300 Don't expect Elite benefits
I have ambassador level platinum status with SPG and I've stayed here 4 times over the past three months for a corporate project (and rate) with team of 5-10 colleagues. My current stay being my 4th.
We've had continual problems with the valet service taking an unreasonable amount of time to retrieve cars. Calls from the room to request the car in advance have not been relayed to the valet desk.
I have never been given a room upgrade to a suite (an advertised platinum benefit), even on stays when it's very evident that occupancy is low.
It's also obvious that they are not observing the notes made in SPG / Ambassador profiles as mine states "Late Arrival Time, High Floor, King Bed, and Room Away From Elevators" and this is now the 3rd time that two or more of these items were not considered. On my current stay, I was told that due to my late arrival, neither an upgrade or a king bed was available and I am instead placed in two double beds, one of which clearly has broken box springs, or mattress. When asked to move to another room I was told that none were available. Upon check-in, I was not thanked for my status. I was not offered my welcome amenity (I had to remind her), there was no free bottle of water in my room and it was missing toiletries.
It is very likely that my project team will be moving to other Starwood properties in the city who value our group business and extend the platinum level benefits we deserve (despite our staying on a negotiated lower rate).
The only good thing I can remark on is that it's a beautiful hotel from a decor standpoint and in a fantastic location.
November 4, 2013