Rated 5 out of 5 by EricLiao Surprise me !!
When I checked in they notified me the swimming pool is open at 8 am. I told them I need to swim at 6 am when I travel. They accommodate my request and have their staff open the door for me at 6 am. This really impressed me with CAN DO attitude. Nancy from executive lounge has good attitude and show great service through my stay. She can set up good model for the rest of team what's SERVICE required in satinwoods hotels.
June 27, 2015
Rated 5 out of 5 by Shi1991 Decent hotel in Zhengzhou
This is definitely the best property I've ever stayed at among spg hotels. Front desk staff was extremely helpful with the room upgrade to a much larger business deluxe room and a issue I encountered with parking coupon. One of the concierge staff was professional in giving directions to Kaifeng and places of interests around the city, and he also gives good insight to the city with his knowledge as a native there. But, staff members who were standing by the elevators on the basement level seems not responsive at all when I was approaching the elevator with luggages around both my hands. Room has no window access so it is relatively hot during the night, even if I turned up the AC for a bit. Overall this should be the best artsy hotel in Zhengzhou with good services and location.
December 28, 2014
Rated 1 out of 5 by xurebeca service need improve!
- non-smoking room full of smell of smoke
- hotel staff forgot to input my stay at nights to my membership, the record show me check in and check out at same date 2/24/2014. Which in fact I stayed 4 days, however only one day been captured.
December 20, 2014
Rated 4 out of 5 by HENANTIZEN the most spacious room in my SPG staying
I was upgraded from a standard double bed room to a business double bed at checkin because of my Gold SPG membership. When I was told that the room will offer more space for 2 guests, I doubted: Yeah, right, it's not a suite, how much more room it might offer. I was really surprised when I entred the room. It IS spacious. It has around 90 m2. I spent the night with my sister very relaxed in the room.
November 23, 2014
Rated 5 out of 5 by Dingdingdongdong Great experience
It's really a great experience to stay at Le Méridien Zhengzhou, the staff were nice/ polite and helpful!
August 19, 2014
Rated 5 out of 5 by Yen2014 This hotel has great features.
General speaking, the staffs are very helpful, the facilities are great. I like the coffee coupon card in the room that gave me an exceptional experience in the lobby lounge. The live jazz band was great too.
August 17, 2014
Rated 5 out of 5 by MichaelChak Excellent Stay!
Stayed in hotel to celebrate and enjoy my birthday. I LOVE to stay with Le Meridien, as I always feel like back to home. Thanks for everything!
August 10, 2014
Rated 4 out of 5 by CK50505050 Good and Bad
The hotel staffs are generally very welcoming, and has created s lot of conveniences such as quick check-out for frequent stayers.
Hotel lounge has a good view of the city, and their service is good, and personal. Lounge staff always recognises and provides a warmly welcome.
Facility wise the hotel has all it needed to be a 5-star hotel. Just that the quality of services at certain facilities (e.g. gym and swimming pool) still need to be improved.
August 3, 2014