Rated 4 out of 5 by Hurrell good business hotel
rooms are a bit tired, amenities need to be upgraded, this is a great place if you are going to do business or visit M.I.T.
September 12, 2014
Rated 4 out of 5 by cs1100 MIT Le Meridien
Staff was great, especially night manager. Hotel was good.
September 11, 2014
Rated 2 out of 5 by MJP1234 Towels and robe
For this level of hotel to have towels in very poor condition and a robe hanging there with a battered belt and yellow spots on the robe was very poor
August 30, 2014
Rated 2 out of 5 by mplsguy037 Location is all they have going for them here
It is an unfortunately long list drawbacks that I have taken away from my very short stay here. At checkin, I was given the least personal greeting I've ever received at any SPG hotel: "Name?" Yes, that's it. Followed by "elevators are behind you." This was really shocking, almost as if I was bothering them to check me in.
The next day I needed to get a taxi and I needed to pay with a card. When I asked the front desk to help me get a taxi that will accept a credit card, the gal replied, they don't usually take cards here. Forgive me, but I didn't ask you IF the cabs already parked outside took cards - I had already been out there and found that out myself. I asked you to help me, but clearly I was again bothering her to stop just standing around and make any effort at all to provide a guest with what he was asking.
Later that same night, I had a horrendous experience with the restaurant service. After ordering a drink and soup, my bartender left and the only guy remaining was so busy that after 45 minutes of waiting for someone to check back, I decided to walk out. I went to the front desk to request them to order room service for me since the restaurant was too busy to serve me, even though I was sitting at the bar. The gal at the desk just looked at me until I spoke - no "how can I help you?" and no sign of s smile on her face. I could tell I was inconveniencing her by raising my issue. She proceeded to act as though I was making up a story and called the restaurant to see what was going on. No apology for my trouble or inconvenience. I actually felt like she thought I was crazy. I ended up going back in and ordering an entree, and despite the repeated apologies from the waiter, I have to say I was pretty surprised to not hear from a manager or see any portion of the bill reduced. This place is ridiculous!
I complained via Twitter to SPG and was told I should hear from the manager on duty. I received no phone call that evening nor did I receive any note or call the following morning.
In short, I tend to give second chances, but this has been quite a string of poor service from the front desk, to the restaurant, to management's lack of attempt at any sort of service recovery. This has been an utterly abysmal hotel experience.
April 2, 2013
Rated 3 out of 5 by Nobs good place
Fine rooms. Radio poor and no swim pool.
August 27, 2014
Rated 1 out of 5 by MITvisitor Worst hotel I have every stayed at
2nd stay, only because it's near MIT. Paper-thin walls; I was woken frequently during the night--could hear EVERYTHING, everywhere. In-room coffee pot water well was dirty; had to clean it myself. Temperature controls were off kilter; needed repair. Had dinner at Sidney's restaurant in the hotel. Ordered petit filet with asparagus--the meat was like shoe leather. I was hoping for a better experience this trip, but it did not materialize. Cross this hotel OFF your list!
April 1, 2012
Rated 3 out of 5 by Cydneejo Showing its age
I've stayed at this hotel several times but was surprised to see how it has aged during my most recent visit in April 2013. The mattress was lumpy, the minibar was half empty and the marble topped desk and table had permanent rings. The wall covering in the elevators was torn and the service in the restaurant was extremely slow and inattentive. In addition, the restaurant filled with smoke during lunch to the point where they opened exterior doors but would not provide an explanation. They did, however, comp our lunch.
The property is inching towards seediness and needs a rehab. The wait staff in the restaurant desperately need training.
April 16, 2013
Rated 5 out of 5 by saaedward27 Great service at check in
My check in experience was excellent and the room was very clean
August 24, 2014