Rated 5 out of 5 by Pete314 Great Location for College Visits
Our family chose this hotel because of its location to MIT and Harvard. Very helpful staff. They gave us great advice for using the public transportation to explore Boston.
April 9, 2014
Rated 2 out of 5 by mplsguy037 Location is all they have going for them here
It is an unfortunately long list drawbacks that I have taken away from my very short stay here. At checkin, I was given the least personal greeting I've ever received at any SPG hotel: "Name?" Yes, that's it. Followed by "elevators are behind you." This was really shocking, almost as if I was bothering them to check me in.
The next day I needed to get a taxi and I needed to pay with a card. When I asked the front desk to help me get a taxi that will accept a credit card, the gal replied, they don't usually take cards here. Forgive me, but I didn't ask you IF the cabs already parked outside took cards - I had already been out there and found that out myself. I asked you to help me, but clearly I was again bothering her to stop just standing around and make any effort at all to provide a guest with what he was asking.
Later that same night, I had a horrendous experience with the restaurant service. After ordering a drink and soup, my bartender left and the only guy remaining was so busy that after 45 minutes of waiting for someone to check back, I decided to walk out. I went to the front desk to request them to order room service for me since the restaurant was too busy to serve me, even though I was sitting at the bar. The gal at the desk just looked at me until I spoke - no "how can I help you?" and no sign of s smile on her face. I could tell I was inconveniencing her by raising my issue. She proceeded to act as though I was making up a story and called the restaurant to see what was going on. No apology for my trouble or inconvenience. I actually felt like she thought I was crazy. I ended up going back in and ordering an entree, and despite the repeated apologies from the waiter, I have to say I was pretty surprised to not hear from a manager or see any portion of the bill reduced. This place is ridiculous!
I complained via Twitter to SPG and was told I should hear from the manager on duty. I received no phone call that evening nor did I receive any note or call the following morning.
In short, I tend to give second chances, but this has been quite a string of poor service from the front desk, to the restaurant, to management's lack of attempt at any sort of service recovery. This has been an utterly abysmal hotel experience.
April 2, 2013
Rated 1 out of 5 by MITvisitor Worst hotel I have every stayed at
2nd stay, only because it's near MIT. Paper-thin walls; I was woken frequently during the night--could hear EVERYTHING, everywhere. In-room coffee pot water well was dirty; had to clean it myself. Temperature controls were off kilter; needed repair. Had dinner at Sidney's restaurant in the hotel. Ordered petit filet with asparagus--the meat was like shoe leather. I was hoping for a better experience this trip, but it did not materialize. Cross this hotel OFF your list!
April 1, 2012
Rated 4 out of 5 by Terri2014 MIndless Policy Matters More Than Hospitality
First let me say that I have stayed at this hotel numerous times over the past 2 years since my son first attended MIT. I have no particular issues with the facilities or rooms. My problem on this visit is that the front desk would not allow my husband to check in despite his having a copy of the reservation, ID demonstrating that he had the same last name as the reservation and the credit card with which the reservation was made. The front desk person, a manager, told him that is was hotel policy only to check in the actual person named on the reservation. He refused to check him in and told him he could sit there and wait.
I was off with my son 30 minutes away. My husband was forced to wait until I could be reached by telephone and then actually come to the hotel. "I apologize but that is hotel policy" is not an acceptable response.
Nowhere was this policy noted, and "our policy" is never an excuse for basic thoughtfulness. This has never happened before at this or any hotel we have ever stayed at. I spoke with an assistant manager later in the day who reiterated the "policy". I asked to have the general manager Ryan O. call me but he never did.
There are a number of other lovely hotels within walking distance of MIT other than this one, and despite being a Preferred Starwood Guest, I will stay elsewhere in the future.
March 24, 2014
Rated 5 out of 5 by Lance49 Better than expected
I'm an airline employee who stays in hotels weekly in the US And overseas. This is one of the cleanest hotels I have stayed in. The staff was extremely polite and the rooms were large, modern and very clean. Cambridge is a very nice area with many local restaurants in the area. We attended the Red Sox game and it was a short walk to fenway. Cab fare back was only $10. Indoor parking cost only $25 for 24 hrs and its attached to the hotel. Can't wait to visit again!
July 12, 2012
Rated 5 out of 5 by PghMom Another Great Visit
This was my second stay with my son to visit MIT and Harvard. Another wonderful stay. The front desk were wonderful, helping me with airline boarding passes, recommending the grocery store, etc. The wait staff at Sydney's Grille couldn't do enough for us. I will hopefully become a regular here!
September 17, 2013
Rated 4 out of 5 by RafKam Decent Option, Good Location
Although I was conducting business in Boston, I found that my other SPG choices in the Back Bay area were fully booked, so decided to try the Meridien. It’s very conveniently located to access the Back Bay area of Boston, and you get the student area feel due to its proximity to MIT. There is also a supermarket in the same building and a few restaurants options within a 5 minute walk.
Check in was a breeze, and I was upgraded to a “suite” which actually just felt like a normal bedroom with a tiny annex where the bed was found. It was a corner room and both sides faced a parking lot. The room was comfortable nevertheless, and I had a very good night’s sleep once I turned off the noisy aircon. I would stay again.
September 28, 2012
Rated 3 out of 5 by Cydneejo Showing its age
I've stayed at this hotel several times but was surprised to see how it has aged during my most recent visit in April 2013. The mattress was lumpy, the minibar was half empty and the marble topped desk and table had permanent rings. The wall covering in the elevators was torn and the service in the restaurant was extremely slow and inattentive. In addition, the restaurant filled with smoke during lunch to the point where they opened exterior doors but would not provide an explanation. They did, however, comp our lunch.
The property is inching towards seediness and needs a rehab. The wait staff in the restaurant desperately need training.
April 16, 2013