Rated 2 out of 5 by SKofCT Things have changed
I realize that at 45 perhaps I have, as we all do, become less forgiving. But I am awed more and more what passes for acceptable. I have been a Starwood member since 1994. Over the years I have been quite loyal to Sheraton and Westin, etc. But it many ways, things across the spectrum have changed. This last evening I stayed in a room with a lowest available rate of $389 at Le Meridien Cambridge. The two queen beds were squeezed in making it impossible to get out of the right side of one of the beds. The make up mirror in the bathroom is screwed crooked into the corner bead of the wall because ni one considered where it would be mounted before it was installed. The ac is so loud that when it clicks on at night it wakes you up. The towel rod in the bathroom is falling off the wall because there is no blocking in the wall to secure it. There is paint all over the tiles at the baseboard and the caulking looks like a drunk was allowed to finish the bathrooms. The Kohler sink is a nice vessel sink but the taps are so low that you can barely get your hands under the water. The up side is that the staff is very friendly and welcoming. We were greeted warmly and felt valued. But the condition of the rooms...for nearly $400 a night is unconscionable. Thank God I stayed on points...but at 12000 points even that is a bit high.
September 7, 2016
Rated 2 out of 5 by Olivia7 Good location, guest rooms need improvement
I lived in Cambridge for a number of years and every summer I return to the city to spend part of my vacation there. I usually stay in the vicinity of Harvard Square but this time I decided to stay near Central Square at Le Méridien Cambridge-MIT. Unfortunately this hotel was a great disappointment. Although the location is good and public areas are nice and modern (even if the smell of food is present in the lobby and the elevators at all times) the rooms need to be remodeled. We stayed for four nights and our room seemed run-down; the fixtures in our bathroom were falling off the wall, the top of the desk was stained and the overall level of cleanliness of the room left much to be desired. Le Méridien Cambridge-MIT hotel does not meet the high standards I have come to expect from Le Méridien brand.
August 18, 2016
Rated 5 out of 5 by Lori9 Very nice hotel
I stayed one night! Check in was efficient. Valet was very welcoming! Spg was acknowledged and late checkout was offers right away for next day, and because of the conference was a very helpful perk. I didn't eat in Restaraunt but had several meals from conference and food was very good, and service personnel very helpful (I asked for something not on breakfast buffet and it was brought to me quickly) above and beyond my expectations!!! Would DEFINITELY come again!!
August 15, 2016
Rated 5 out of 5 by michael86 Great staff, great location
The staff went above and beyond to make my stay comfortable and enjoyable. Hotel is in a great location next to MIT and close to subway stations, making it easy to get downtown.
July 27, 2016
Rated 5 out of 5 by JohnH1961 Wonderful Oasis in Cambridge
Just in for a quick overnight and I found the property a comfortable, convenient and very peaceful oasis just steps away from the hustle and bustle of Mass Ave and busy Cambridge.
July 19, 2016
Rated 5 out of 5 by KCS62 Great location and wonderful staff!
We stayed at this hotel for a recent college trip to the Boston area. The rooms were great and really
clean. Breakfast at the restaurant was a perfect way to start a busy day. The staff was extremely
professional. Will stay at Le Meridien next time we are in Boston.
July 9, 2016
Rated 5 out of 5 by GQ00 Good Place to Stay in Central Cambridge
This hotel has good overall location in Cambridge with several restaurants and markets nearby. It is next to MIT and a 10-15 min drive can get you to central Boston. The hotel has a well-designed lobby with enough space to sit and relax. The size of the room was decent but the bathroom was quite small. The staff at this hotel were very responsive and helped us out calling the taxi for us. I enjoyed my stay at this Le Méridien.
June 29, 2016
Rated 2 out of 5 by DD3863 Room Reassigned to Someone Else
I was staying at this hotel for one night, and checked in with my elderly uncle and aunt in a large 2 queen bed room at around 3 pm on the arrival date. We dropped off our luggage in the room and went out and came back after dinner at around 9:30 pm. On swiping our key card, we realized that there was another guest who had been assigned that room -- he had just entered the room a minute earlier, and was bewildered to see our luggage there! This other guest was very cordial and had called the reception staff who came and saw our valid keycard with the room number written, and apologized. The other gentleman, who was also visibly frustrated left with the staff member.
A few minutes later, the reception staff called the room and asked me my full name and spoke to me in a very accusatory tone, as if it was mistake on *my* part, and I had checked into a wrong room! He told me that he had me booked in another room, while clearly the mistake was on their part. He then hung up and said that he will take care of the situation.
Never in my many years of travel, I have encountered a situation like this, and I find it unacceptable that a hotel with such high tariff makes such an inexcusable mistake while checking in their guests.
June 27, 2016