Rated 2 out of 5 by Margaux92 No real effort to retrieve our forgotten item!!
We stayed at this hotel for 2 nights with our 1 year old, forgot to pack her hat which was left on the table when we checked out. We called the hotel several times the next day, but the hotel was very reluctant to get back to us about our lost item, nor did they put in any effort to search it! I've stayed at many SPG hotel in the world and am a life-time Gold member, never encountered anything like this before, even when we left 9 dollars in the room as tips!
June 4, 2016
Rated 5 out of 5 by Allan425 Convenient and neat
It is very convenient and hotel is very clean and friendly.
March 28, 2016
Rated 5 out of 5 by LawTraveler Second Outstanding Boston Business Stay
I stayed here in December for business-and when the same business recalled me to Boston, I stayed here again on Cash and Points. The hotel remains outstanding-I note that the business center giving 30 minutes free on the laptop and free printing for guests is AWESOME! My requests for extra towels, a high floor, and extra pillows were all honored. I felt like I was wonderfully nestled in the extra pillows. Room service breakfast was perfectly timed, I appreciated how Nenad recognized me again, and how our request for a late checkout was honored once again! I shined in Boston again. I highly endorse this property for business travel to Boston, the parking is a tad steep, but, Central Square is a great neighborhood (we had some delicious dumplings right across Sidney Street), the Red Line T is right there, and it is easy to reach from the Massachusetts Turnpike. Thank you again for an outstanding stay!
March 11, 2016
Rated 5 out of 5 by memo2016 Great hotel, Just Parking was a large extra expense
Loved the hotel , staff was great , only problem we had was just the extra expense from parking.
February 12, 2016
Rated 1 out of 5 by Jackson229 Not as good as Starwood Hotels
If it it a motel, I would like give score 100, but it's Le Meridien, only 70. Le Meridien should be a luxury hotel but this hotel is disappinting
The good things:
Velvet parking is good, and the stuff is very helpful and nice. The air conditioner is quiet. Beds and comforters are in good conditions.
The bad things:
The front desk stuff named Carter didn't smile at all and she didn't say "thank you ", or "you are welcome". The bathtub is so dirty. The telephone didn't work at all. The room service menu is just some pieces of paper stapled. The housekeepers yielded in the hallway in the morning. The sound isolation is terrible that I can hear the neighbor's tv sound. Water pressure in the bathroom sink was really low.
January 18, 2016
Rated 5 out of 5 by LawTraveler Perfect Boston Business Stay
This hotel was perfect for my most recent trip to Boston. First and foremost, my request for a late checkout in advance was honored. Second, all the staff were tremendous, from the Bellman to the Desk to the Restaurant. My compliments especially to Mr. Gose (I know I've flubbed his name, he was on duty on Sunday night) and Nenad, for accomodating a print job. The hotel is a beautiful property, the room was extremely comfortable, is in easy proximity to the Red Line T, I had multiple wakeup calls, room service breakfast was delicious, dinner was delicious, especially the Eclairs, and I was ready to go into Boston on Monday Morning. The only thing I'd do differently are more pillows, but that's on me. I hope to return to this property soon!
December 9, 2015
Rated 2 out of 5 by JerseyTraveler Not Worth It
I stayed at this hotel for two nights in late September and was appalled at the hotel's appearance and room quality. It has a good location but everything else about it is sub par for a 4 star hotel. It's maybe a 2...
October 13, 2015
Rated 3 out of 5 by LJasa Please fix the AC in the rooms
I have been to this hotel 3 times in 2 months and will stay there in the future due to proximity to my work site. The AC is so loud that I don't get a good nights sleep. I have been told that the hotel is aware of the situation. I would have preferred fixing/updating AC units in rooms before remodeling the lobby. For the room price, the AC issues are not excusable.
August 14, 2015