Rated 5 out of 5 by Jedy Perferct Services Experince
Perferct Services Experince
July 8, 2014
Rated 2 out of 5 by Paul317 Platinum Members Beware
I have just checked in at the Xiamen Le Meridien Hotel. Someone needs to get the GM to respond to this. As I arrived and waited for the taxi to give me change, for at least 3 minutes, yet I see 3 bell boys standing 15 feet away from me, chatting their way through. No one has come to my attention, opening the door for me (I don't need this, fine), nor getting my luggage out from the trunk (now this is just ridiculous). I actually had to take the luggage out by myself. This could be an excuse if I arrive and leave no time for the bell boys to respond to open the trunk for me, or if they are far away, but NO, my taxi was parked there for 3 minutes, and the entire time, NO ONE came to my attention. This is simply unacceptable!
In addition to this non-sense, I have been staying here at least 10 times, yet I have only been upgraded to a suit once. This is quite sad that this hotel doesn't understand nor owner its frequent customer. I came all the way to this property not because of the service, but due to the overall quiet and serene atmosphere, but now, the service is so bad that I am willing to give up this and go to the Sheraton.
December 11, 2012
Rated 5 out of 5 by Jarrah Wonderful Hotel : Le Meridien Xiamen
What a wonderful stay we had at the Le Meridien Xiamen. It was a work trip for myself but my family accompanied me. It’s the third time I’ve stayed at the Le Meridien Xiamen and will most certainly return on my next visit to Xiamen.
I love the location of the hotel, nestled in nature it makes a very pleasant change to spend several days in the hills, surrounded by trees. The morning walks before breakfast are a very relaxing way to start the day.
The staff are an excellent team of hospitality professionals. The check-in and check-out staff are very professional, Eric was very helpful when we checked in and is very personable.
The food at the Chinese restaurant is some of the best Chinese food I’ve eaten in my 10 years of living in China, several of the dishes were better than my favourite Cantonese restaurant in Shanghai (where there is significantly more restaurant competition).
The service at breakfast was exceptional, with all the staff very attentive and very service oriented. In particular: Yusuf and Saffian. I had Eggs Benedict on 2 of the mornings and they were absolutely perfectly cooked. From speaking with other business leaders in Xiamen the Le Meridien has a very good reputation for F&B within the local community and from my experience this is quite rare with (even) 5 star hotels in China.
The local staff at the business centre were very helpful and attentive, especially with our two young boys (5 & 7 years), helping to pour them drinks and serve them food.
Thank you again to all the team at the Le Meridien Xiamen for helping to make our stay a very memorable one.
August 7, 2012
Rated 2 out of 5 by herve Not as good as I was hoping
Overall, Le Meridien in Xiamen was disappointing:
1. we arrived at 16.00, and one of the two rooms we booked was not ready
2. no fruits/flowers/stationary in the room
3. no international newspapers
4. the breakfast buffet was disappointing for international guests: fresh juices/cheese/cold meats/grill... were of low and cheap quality
5. level of tidiness/cleanliness was slightly below expectations
6. malfunctioning phone in the room
Overall, this hotel is disappointing: in spite of the great settings, it is below what most international hotels offer in China, and does not live up to Le Meridien brand image.
November 8, 2013
Rated 3 out of 5 by BusinessTraveller2020 Slow and expensive WIFI, no taxis and no help with luggage
Hotel is fine if you want to arrive and stay in your room, although the odd multi-coloured lights in the bedrooms are very strange. The club rooms are exactly the same as the normal rooms. The WIFI is really slow and I object to having to pay for WIFI in China as most hotels provide it as part of the service. To pay for WIFI and it be poor is just rubbish. And the queue for taxis is diabolical - in the evening we waited for over an hour to get a taxi and gave up in the end, not meeting our friends. Apparently taxi's just don't want to come up the hill - in which case don't you think it would be better in peak times to lay on a shuttle to a place where taxis do want to pick you up??
May 22, 2014
Rated 5 out of 5 by Limerick Excellent staff from the Top Down. A home away from home.
I have stayed at this Hotel on numerous occasions and I want to say that I really enjoy coming here. I am made to feel welcome as soon as I arrive. The staff is friendly (always a smile) and courteous. Professional without being overbearing. From the managers to the waitresses to the cleaning staff I cannot say enough, except to say, THANK YOU. It is located in a beautiful setting (you feel like you are in the middle of the country) yet only a quick taxi ride to the center of town.
October 12, 2014
Rated 5 out of 5 by Larhag Sevice is excellent
As a European person working as a VP in Quality in an International company with over 25 years experience of travelling, I can really recommend this hotel. This was the third time over the past 12 months I stayed at the hotel and the overall experience is always excellent.
I want specifically point out the extraordinary service level of the staff, well educated, polite and helpful and good in English. I would specifically like to mention Wesley who really helped me out in a tricky situation with a lot enthusiasm and dedication going beyond that was expected to ensure everything went well for me. Thanks!
April 2, 2012
Rated 5 out of 5 by wetravel go and see for yourself, you will not be disappointed
20 minutes from airport, on a hill. Location is very beautiful. Mixture of Hotel an Villa's. We had booked 2 rooms and were upgraded to a 3 bedroom villa which everyone in our family liked very much.
January 14, 2013
Rated 5 out of 5 by MarkP Le Meridian, Xiamen - June 2012
This is a wonderful hotel. It was very comfortable and the staff were all very helpful and couldn't do enough for you
The hotel is in a quiet location amongst the trees but the hotel provide morning transport to the ferry port from where you can visit anywhere on the island. They also provide transport up and down the mountain to/from the hotel. The room was spacious and comfortable. I didn't use the restaurant as I used the club lounge instead, so I can't comment on the food (the Choice of food in the lounge was limited but tasty)
June 27, 2012
Rated 5 out of 5 by KenZhuSH Excellent hotel with excellent service
This is my first time being Xiamen and this hotel left me deep impression. This is a very good hotel at every aspect. Staffs are very professional and always be prepared for service. Room is quite large and breakfast is quite delicious.
The only thing is the hotel is at middle of a hill and you need ask concierge call a taxi for you before you leave. Anyway, i will be back again if I come to this city.
April 15, 2014
Rated 5 out of 5 by Sere One of the best hotel in China
I stay in many hotels in China and around the world and I have to say that this is the best hotel! I only stay there for one night but the room, all the staff was very friendly, helpful and competent. The hotel is also very beautiful. I'm very surprise by the quality of service I got there and really wish many hotels, especially those in Chian learn from Le Meridien Xiamen!
Thank you and good job!
April 11, 2012
Rated 4 out of 5 by jvye Great Service in Exec Lounge
Stayed for three nights with my fiance to site check for a possible wedding venue early next year. The hotel is well maintained and the rooms are quite comfortable.
I want to make it a point to say the Executive Lounge Manager, Martim, was incredible for our stay. He went out of his way throughout the trip to answer any of our questions as well as gave us a tour of the villas.
June 4, 2014
Rated 3 out of 5 by Jo1205 This hotel is stylish
Each room can see the great view with forest!
the bar is quite nice as well, but it closes too early which is abnormal! Normally should be until midnight at least.
By the way, the breakfast needs to be improved! At the beginning the breakfast was very nice, but now seems a bit lousy and less fresh than before, hope you can improve this important point!
July 2, 2014
Rated 3 out of 5 Beautiful but Inconvenient
The environment is absolutely beautiful, set on a serene hillside away from the city noise and polution. This is a great hotel for a 2 day getaway if you don't plan to venture out. However, I stayed here for 11 days on business. The the inconvenience of hailing a cab from the mountain top became ever so annoying. The buffet wasn't bad, but the same thing for 11 days, you can imaging.
August 9, 2013
Rated 4 out of 5 by LuRi Winter in Summer Paradise
Me as a SPG Platinum i am used to stay in SPG Hotels and choose quite often the LeMeridien.
i went to Frankfurt, QingDao and SanYa to LM.
But the Xiamen LeMeridien was really the best expierence. The whole area around the hotel is amazing. The location is really nice, within the City it’s like a small park for relaxing and refreshing all senses.
i had a very warm welcome and a small briefing about the city and some attractions which I should visit. All Recommendations by Mr. Jeffrey Looi were gold worth.
Further I think he really take good care of me and my girlfriend and didn’t give me any reason for complains.
Also I would like to thank Mr. Alexander Lopez for the nice experience and warm welcome.
The club lounge in the LM also fulfilled all of my desires.
But I have a small problem. My Girlfriend loves your pillows, they are soooooo comfortable. Now she want to have the same pillow for our home
November 20, 2013
Rated 5 out of 5 by Ben2012 City oasis with great facilities
It's great how the hotel is on a hill, so even though it is in the city it still gives you the privacy and tranquility of being away from the hustle bustle. The staff and decor are excellent, and the club lounge facilities are superb. The villas give you a good resort feeling away from the main building, and offer a good contrast to the normal rooms.
January 5, 2012
Rated 5 out of 5 by Hujia Excellent family holiday experience!
May family and I spent a four-day holiday in Xiamen between Christmas and New Year. My parents had been to Xiamen many times before, but it was first time for me.
It turned out that end of December was not a great season in Xiamen. But we certainly chose the right hotel. It made all the difference.
The location is quiet and close to a local park. The gardens look beautiful. The facilities are relatively new and well maintained. The indoor swimming pool and jacuzzi are amazing as no one seems to be using them. My family and I pretty much enjoyed the indoor facilities exclusively.
The food on offer was great too. We particularly liked the fusion restaurant which offers Chinese style deserts. Delicious.
The staff were helpful too. I complained about a travel agent located in the hotel lobby and the hotel manager offered to sort out the problem immediately.
Overall, although it is supposed to be a business hotel, it works well for lazy family holidays.
March 15, 2012
Rated 5 out of 5 by Nevermind13 This is the best place to be !!
Excellent location and hotel rooms and interiors are very elegant. Staff are very good and excellent attitude and really enjoyed the Executive Lounge services and fantastic shuttle service ...one of the best SPG hotels to be in ..matches its 5 star rating.
Excellent Guyz ...to all at Le Meridien Xiamen ..keep up the good work!!
May 20, 2013
Rated 5 out of 5 by Ben2012 Great experience every time
I have stayed at this property multiple times, and it continues to be my first choice of hotel when I visit Xiamen. I was able to stay in the 2-floor villa with family last time, and the experience was incredible. Just enough tranquility to offer privacy, but close enough to enjoy the facilities at the main building.
April 28, 2012
Rated 5 out of 5 by kent165 This hotel has an excellent staff
On this trip I also stayed in Shanghai and Hong Kong, but the best experience was at the Le Meridian in Xiamen because of the professionalism and attention to detail by the stall
July 26, 2014
Rated 4 out of 5 by Ihateadvice Lusxury in the lap of Greeneryb
The hotel is within 10 kms of the airport and in lush green hilly environment .. a pleasant surprise for any hotel in China .. Added to that the staff were extremely friendly . I must mention Martin and the other staff at the Club lounge who made the extra effort to make you feel wanted.
May 24, 2014
Rated 5 out of 5 by Jezz stylish hotel
The front desk staff were great and eager to please. Cookie and Steady were especially helpful in helping me book bus tckets and following up to ensure that we had a pleasant stay.
The lounge staff in comparison were not so attentive which was disappointing and there were often tables that needed clearing.
March 25, 2012
Rated 5 out of 5 by Fanfan Sure I will stay HERE next time in XIAMEN
I came to this hotel after a very tired business work. And, I got fueled and refreshed by the good food, fresh air near mountain, kind staff and comfortable showering and sweet sleep. The TV Channel is very good, too.
LOVE THIS PLACE~~ Hope SPG could be admitted to deay the check out times:)
June 20, 2012
Rated 4 out of 5 by Visitxian A good place for relax and holiday
very quite with beautiful view in the hill, good hotel for your excape
August 4, 2014
Rated 4 out of 5 by Ben2012 Great to be home
It has been a while since I was back in Xiamen, and to this hotel. Most of the staff I knew have also changed, but I was glad that I was still given recognition when I arrived. It's a good feeling to be remembered, and it feels good to come back to my home in Xiamen.
November 5, 2012
Rated 4 out of 5 by Brian2014 Nice hotel
This is a nice hotel, the buffet breakfast and lunch were good. They even had tacos for lunch!
The room was really nice, with balcony looking over wooded area.
Only downside is the hotel is on a big hill and so if you want to go out, you need to walk a while or take a taxi.
February 8, 2014
Rated 5 out of 5 by ruth3 The staff services of this hotel is Fabulous!
The staff services of Le Meridien Xiamen is outstanding. They are very helpful and cheerful. The attitudes of the staff are very impressive, no matter is the front desk, concierge, or spa. Haven't said that the hotel itself is beautiful. Highly recommended.
October 30, 2011
Rated 5 out of 5 by Snowboarder Up to Western standards
Very comfy room. Excellent restaurants.
One comment - duvet on bed much too heavy. Asked for lighter blanket - didn't happen.
July 5, 2014
Rated 5 out of 5 by SBeck789 Will return to this hotel
I enjoyed my stay at the Xiamen Le Meridien. Great hotel and customer service at a reasonable price.
May 10, 2014
Rated 5 out of 5 by George35 Great Chef
responsive chef, made great salmon dish for traveler having problems with Chinese fare.
May 19, 2014