Rated 3.9 out of 5 by 16
Rated 4 out of 5 by JoeWin This hotel has warm environment
Staff people, especially Executive Club, are very helpful
July 25, 2014
Rated 3 out of 5 by mkakhor Nice ambience, but need to bear traffic noise
The interior of the lobby was splendid. Creates the right atmosphere right away. The room was spacious and bright. Overall, the room was comfortable and pleasant. The air con seemed to be colder than it should. But this can be managed. What disappointed me was the SPG recognition at the restaurants. No discounts whatsoever. Food at breakfast was ok but the staff was not attentive and by the usual SPG standard, I would rate it a tad below average. The lounge was pleasant and the staff were friendly. Overall a nice stay if only more recognition is given to SPG status by the eateries.
July 19, 2014
Rated 2 out of 5 by lostsnoopy Not friendly to Platinum guests
No upgrade to suite, which is fine. But we arrived at the club lounge around 7:30 and was told the happy hour was over. The staffs didn't appear to be friendly. An additional point, my first time to find it so challenging to locate light switch and electric outlet in a hotel room...
June 29, 2014
Rated 4 out of 5 by acazhang The traffic is very convenient
the room is clear.
the traffic is very convenient.
the breakfast is good.
June 30, 2014
Rated 2 out of 5 by BCCC In room dinning quality is appalling
I order a Tuna Sandwich and a Steak Sandwich for dinner. Both of the sandwiches are very badly prepared. Bread are not toasted. The steak was badly overcooked. Tuna sandwich was simply a french loft with 2 slices of tomatoes and lettuce and some tuna mix, taste worse than a normal Deli sandwich. The french fries that come with the sandwiches are cold! This is one of the worst in room dinning I have ever had.
June 22, 2014
Rated 5 out of 5 by acazhang the traffic is very convenient
1) check in ==> fast
2) the room => clean
3) the breakfast ===>satisfaction
4) the service ==> good
May 30, 2014
Rated 2 out of 5 by patcoco complain
Quality of your food & service at VIP floor (22th) is desaster: no quality , no choice service very long!!
Check out service at this level closed? service for what...
May 19, 2014
Rated 3 out of 5 by AlbertCK good decor, average staff responsiveness
spg reception counter is always full with non-SPG members
staff put us up at the lower floor room despite our request for a better room for our long stay
room temperature is warmer than usual
May 4, 2014