Rated 4 out of 5 by TracyW Guest Services improvement
I stayed twice in your hotel. For these two stay,I encountered not really satisfied experience for guest serivces. I requested Iphone 5 charger while dialed to your operator...But, till 30 minutes later, I received the charger. I called to the Service Center three times, and I can't do anything except waiting for the charger.
We also confused for the elevator, suggested improve signage or people escorting.
November 24, 2014
Rated 3 out of 5 by mkakhor Nice ambience, but need to bear traffic noise
The interior of the lobby was splendid. Creates the right atmosphere right away. The room was spacious and bright. Overall, the room was comfortable and pleasant. The air con seemed to be colder than it should. But this can be managed. What disappointed me was the SPG recognition at the restaurants. No discounts whatsoever. Food at breakfast was ok but the staff was not attentive and by the usual SPG standard, I would rate it a tad below average. The lounge was pleasant and the staff were friendly. Overall a nice stay if only more recognition is given to SPG status by the eateries.
July 19, 2014
Rated 2 out of 5 by RATTANAPET Service needs improve
Front office staffs have poor service, did not foucs on guests, only focusing on leting job done. First impression was bad
But the bellboy and housekeeping staff have much better interacting with guests rather than front office staff.
August 18, 2014
Rated 5 out of 5 by Deano55 Staff is Amazing
I have stayed at Le Meridien for over 2 months for business. I am very impressed with thier services, atmosphere, and eagerness to greet you. Everything was perfect I could not have asked for a better place to stay, I want to thank the entire Le Meridien staff for making me feel like family and accommodating all my needs. There was several staff members that really went out of their way to make my stay perfect. The food was very good, breakfast was awesome, great coffee too. Laundry service was great always returned to me same day. Also there is much to do around the hotel.
December 18, 2013
Rated 5 out of 5 by Teece Amazing value and hotel
Amazing hotel! Upon arriving, I was immediately greeted by the bellman who grabbed my items and escorted me in. The lobby is very grand and open with a very elegant look.
Check-in was smooth - the bellman seemed generally eager to share the city, and enthusiastically talked about the local food and sights. My PLT status was acknowledged and all benefits communicated effectively. I was escorted by two people to my room, where fruits and an envelope were waiting to welcome me to the hotel.
The rooms themselves were amazing as well - for 3000 starpoints, I had a living room and a bedroom. The bathroom was extremely nice, and there was even a TV in the bathroom mirror!
Location is right by a pedestrian street with plenty of shopping. The lounge has an a la carte breakfast menu, and I also received an email from the hotel manager welcoming me and letting me know how to contact her if I needed anything.
October 8, 2014
Rated 4 out of 5 by Ben2012 Great location
This property is located right above the railway station for convenience, as well as next to the Wan Da shopping center. The staff are courteous and eager to help. In particular, Iris Zhong, the guest services manager, was particularly helpful in helping me around the city and suggesting attractions and restaurants. Well done!
The rooms are spacious, and the club lounge is very cozy with very nice refreshments. Definitely my home in Chongqing.
October 23, 2013
Rated 2 out of 5 by BCCC In room dinning quality is appalling
I order a Tuna Sandwich and a Steak Sandwich for dinner. Both of the sandwiches are very badly prepared. Bread are not toasted. The steak was badly overcooked. Tuna sandwich was simply a french loft with 2 slices of tomatoes and lettuce and some tuna mix, taste worse than a normal Deli sandwich. The french fries that come with the sandwiches are cold! This is one of the worst in room dinning I have ever had.
June 22, 2014
Rated 3 out of 5 by CX1996 Good for this price
but far way to a 5-star hotel.
October 16, 2014