Rated 4 out of 5 by TracyW Guest Services improvement
I stayed twice in your hotel. For these two stay,I encountered not really satisfied experience for guest serivces. I requested Iphone 5 charger while dialed to your operator...But, till 30 minutes later, I received the charger. I called to the Service Center three times, and I can't do anything except waiting for the charger.
We also confused for the elevator, suggested improve signage or people escorting.
November 24, 2014
Rated 3 out of 5 by CX1996 Good for this price
but far way to a 5-star hotel.
October 16, 2014
Rated 5 out of 5 by Teece Amazing value and hotel
Amazing hotel! Upon arriving, I was immediately greeted by the bellman who grabbed my items and escorted me in. The lobby is very grand and open with a very elegant look.
Check-in was smooth - the bellman seemed generally eager to share the city, and enthusiastically talked about the local food and sights. My PLT status was acknowledged and all benefits communicated effectively. I was escorted by two people to my room, where fruits and an envelope were waiting to welcome me to the hotel.
The rooms themselves were amazing as well - for 3000 starpoints, I had a living room and a bedroom. The bathroom was extremely nice, and there was even a TV in the bathroom mirror!
Location is right by a pedestrian street with plenty of shopping. The lounge has an a la carte breakfast menu, and I also received an email from the hotel manager welcoming me and letting me know how to contact her if I needed anything.
October 8, 2014
Rated 5 out of 5 by jack1235465 ok
good,view is cery nice11111111111111
September 14, 2014
Rated 2 out of 5 by RATTANAPET Service needs improve
Front office staffs have poor service, did not foucs on guests, only focusing on leting job done. First impression was bad
But the bellboy and housekeeping staff have much better interacting with guests rather than front office staff.
August 18, 2014
Rated 4 out of 5 by lcpteck Nice hotel located just beside a subway exit
The location of the hotel is just right outside Nanping subway station exit #6 (Metro Line 3). As such, I took the 1 hour long monorail ride all the way from Jiangbei Airport after touching down.
I was upgraded to a Premier room as a Gold SPG member. As I received a corner unit, the shower stall is actually quite large. Nice red sofa in the corner to lounge around as well. The photos speak for themselves. Only unpleasant experience when entering the room was I found urine stains on the toilet seat, housekeeping needs to pay more attention to details.
The lobby area is very open with sitting area by the sides and corners. Lobby lounge was quiet when I used it one afternoon and ordered the Afternoon Tea set which was simple enough.
My room rate did not include breakfast hence most of the time was eating next door at the Wanda Shopping mall. I also made use of the subway daily to explore the city and some sightseeing. I had little interaction with the staff throughout my stay hence no comments in that regard.
August 3, 2014
Rated 4 out of 5 by JoeWin This hotel has warm environment
Staff people, especially Executive Club, are very helpful
July 25, 2014
Rated 3 out of 5 by mkakhor Nice ambience, but need to bear traffic noise
The interior of the lobby was splendid. Creates the right atmosphere right away. The room was spacious and bright. Overall, the room was comfortable and pleasant. The air con seemed to be colder than it should. But this can be managed. What disappointed me was the SPG recognition at the restaurants. No discounts whatsoever. Food at breakfast was ok but the staff was not attentive and by the usual SPG standard, I would rate it a tad below average. The lounge was pleasant and the staff were friendly. Overall a nice stay if only more recognition is given to SPG status by the eateries.
July 19, 2014