Rated 5 out of 5 by cheriant Zen like weekend getaway
This gorgeous property was the backdrop to our weekend getaway. Thomas at the front desk called up to ensure that the room was to our satisfaction a few minutes after we settled in. Everything was simply top notch. The bathroom has heated floors! We loved it.
The whole property has a very calm and peaceful zen like feel to it. The property management have done a wonderful job of retro-fitting a historical building with such a modern interior. The corridors as you walk to the rooms have a beautiful relaxing smell. The light fixtures look Moroccan and emit this wonderful, peaceful light. This is the best Starwood property in the cities!
October 28, 2014
Rated 1 out of 5 by LeviJ Snarky Staff, Beware of charges, dated room
I booked a 3-night stay at the Le Meridien Chambers from 10/31 - 11/3/14 as we were in town for a wedding that weekend and it was close to where the reception was held. Immediately upon check in I noticed the clerk almost seemed BOTHERED we were there. It was baffling to me. In all subsequent interactions with any front desk staff their attitude was smug, snarky, stuck up.
When I called to ask for help connecting to WiFi they read the directions from the room card - I told them I followed them closely already - then they said "they're not hard to follow. connecting to the Internet is easy." REALLY?!?! Because they had my hyphenated last name in the computer with a space instead of a hyphen. I eventually figured out on my own just to use the first part of my last name. GREAT CUSTOMER SERVICE... if this were a WalMart!
Additionally, I was charged after the fact for Pet Damage for which there was NONE. NUMEROUS attempts to contact the hotel about this has produced no call back, no proof of damage. When I call I'm transferred to a voicemail of some chick who handles accts receivable who I am now convinced is not a real person. I sincerely believe that because I have a service animal and the hotel cannot legally charge me extra for the stay the made up the charges.
I cannot begin to tell you how disappointed I was in the quality of the people who work at this abysmal establishment and the fraudulent charges that will most certainly show up on your hotel bill. Not to mention the sink in the bathroom is pulling away from the wall. This place needs new management, honest accountants, and a complete renovation. Until then, STAY AWAY.
November 6, 2014
Rated 3 out of 5 by Ed1133 EJM review
The room needs improvement as follows
The toilet was very difficult to flush
You need better toilet paper - it was awful
More seating only one comfortable seat which was almost immoveable
Good part was bed was very comfortable
November 3, 2014
Rated 5 out of 5 by EXCUTIVE GREAT EXPERIENCE
ALL AROUND GREAT EXPERIENCE. I STAY THERE EVERY MONTH...
September 24, 2014
Rated 5 out of 5 by BC21 Penthouse upgrade
My best hotel stay in a Starwood property to date. I frequently stay here, and have never been disappointed in the slightest. John, at the front desk made this stay my best ever.
I reserved a room for a romantic weekend with my girlfriend. Due to my Platinum status, I was upgraded to a suite, which I was extremely happy with.
Upon check-in, I was informed that they were able to upgrade me again to the Penthouse Suite.
It was fabulous, it made the weekend. By far my favorite hotel to stay in while I am downtown.
Kudos to excellent customer service!
March 31, 2014
Rated 5 out of 5 by Bergs My favorite place to stay!
My husband and I have stayed here twice and absolutely love the hotel! I'm very particular about hotels and the Le Meridien meets all of my high standards. I feel like a VIP staying here. We were within walking distance from our events (Target field and the State Theatre). It's also nice knowing that our vehicle is in a secure place during our stay. The extra cost to be comfortable is well worth it. We didn't hear any noise in our room even though there was a lot of activity going on around the hotel and surrounding area. We will definitely be back!
May 18, 2012
Rated 4 out of 5 by Flygal Location, Location, Location!
My husband, who is a Platinum member and myself, a Gold member, stay here quite a bit when we go to the theater or concerts. This time we booked 2 rooms for ourselves and friends. The rooms are contemporary & comfortable. Almost always have great staff & service at the hotel and restaurant/bar This stay was an exception. The bartender in "The Library" was rude & unprofessional.First, he was too preoccupied with his smartphone to wait on us. When asked to see a list of scotches available, he said there was none. Last time we were there, they had tiny tasting cups so you could sample before deciding which scotch to purchase. He said they don't do that. Will come back, but not go to "The Library".
October 3, 2014
Rated 5 out of 5 by emilywaves I can't put my finger on it, but I LOVE this hotel!
Stayed here for one night for business and was pleasantly surprised. The room was very cute, clean, and stylish. The bathroom was so nice and modern and the stand up shower luxurious (as long as you're not looking to take a bath). I felt I could live in this space as a studio with the big desk area and spacious room. The bed was sooooo wonderfully comfortable, but that is mostly personal preference. The view left something to be desired as I overlooked a large, windowless brick building, but the windows have an extra set of shades to keep the light out.
Lastly, I ordered room service just minutes before they closed up. While I felt guilty about it, the staff were so friendly and came up right away!
I suppose I just loved the room style and felt comfortable there because I was so blown away. This hotel isn't the most amazing or luxurious or beautiful place, but it is definitely top notch and a very comfortable and interesting place to stay in.
September 8, 2014