Rated 5 out of 5 by Jubjang So relax with great service
I had a chance to stay at Le Meridian Resort during Feb 22-25.
The resort is very clean and everyone here has great service mind. The thing I like the most is they always smile to the custermers and asking if they can help or If I want anything.
The service most impress me is when I order a drink during happy hour and I went to the pier for having photo with my friends, the waiter served me the drink at the pier .. It's over expectation!!
Also, when I first arrived the room, K'meaw -- house keeper -- came and introduced us that she is the one who taking care this room. She's very nice and helpful.
The activity at the hotel is great. I joined the night ceremony for "Kom-Loy" and yoka class in the morning. All are for free and they are all impressive.
I should say I have a very great time here and wish to come back here again!!!
Thank you for great service and accommodation!!!
February 26, 2013
Rated 5 out of 5 by ARNY Amazing Hotel with Great rooms for a Laid back vacation
My wife and I had a wonderful stay at the Le Meridien in August 2013. The hotel is well appointed and feels like a boutique hotel rather than part of a chain. the hotel was very laid back and never seemed crowded - we almost always felt that we were one of the few people in the hotel. U generally saw more people in the morning at breakfast - the buffet is very good. It has a very scenic pool area near which the hotel's restaurant is located. The beach is ok with not too much sand but there are better beaches not too far from the hotel. The hotel provides a daily shuttle to different locations but if you don't want your flexibility to be hampered, take a taxi or rent a motorbike/scooter. Both are very reasonable. We had a Pavilion Pool Villa and were very impressed with the room, its features and amenities. While the hotel is not located at the busy Chaeweng area of Koh Samui, it is not very far and can be easily accessed by taxi or two wheeler.
I would recommend this hotel
September 16, 2013
Rated 3 out of 5 by jetles Nov 2011 (1st hotel stay...)
Last time we stay in this resort is Langham Place & now is Le Meridien.
All still the same & even the services also same, no improve. F&B is better compare to last time.
This time one night stay in the pool villa that no view at all but privacy. The private pool not clean.
Bed is comfortable but the raining shower is disappointed even they have the large raining shower head.
November 28, 2011
Rated 5 out of 5 by Dubai101 Intimate Chic
After an initial hick-up on arrival, the hotel staff went out of their way to ensure that I had a memorable stay.
I was upgraded to an Ocean View Pool Villa, which was absolutely amazing!! I hardly left my villa as it was so private & relaxing.
The staff are excellent & very friendly.
I can not wait to return!!
Thank you K.K. & Tina
May 6, 2012
Rated 5 out of 5 by Mills66 Awesom
We recently returned from a 12 night stay at this truly unique and amazing hotel. The customer service is second to none from the housekeeping to the front desk, no one could do enough for us. The food was lovely and the locations was wonderful.
The spa was charming we both had two massages, the Thai massage with Reflexology which though not the most relaxing had amazing results. The hot stone therapy is truly amazing.
The only down side I think we may have been so spoilt that all future hotels have a lot to live up!
Thank you all of our wonderful memories, and hopefully we will be able to return some time in the future
November 13, 2013
Rated 4 out of 5 by MAC77 credit where it's due
Following a negative review posted on the day of arrival management was extremely proactive in trying to address our complaints.
Staff has been going the extra mile to deal with our requirements and try to exceed expectations.
There are limitations that cannot be overcome (beach and pool) but to make it up the spa is phenomenal.
April 12, 2013
Rated 5 out of 5 by Naplesguy Really Amazing!
I travel a lot for pleasure and I tend to be somewhat "aspirational" in seeking wonderful travel experiences. That said, I am not often "wowed" when I travel but my stay at Le Meridien Koh Samui was truly a "wow" for me..
At the Le Meridien I stayed in a fabulous pool villa which was the beginning of a truly unique and special resort experience. The service was impeccable and very personal as I was addressed by my name and well looked after. On the third morning of my stay I was being served coffee during breakfast. As I was talking to the server I noticed her name was Tina. It took me a minute to remember the manager of the hotel was named Tina and, sure enough, it was her quietly working the morning breakfast. It was refreshing to see a manager out on the front lines of service and I think her efforts and standards are reflected in the operations there. I found the location of the resort to be very good and Koh Samui itself to be quite inviting. I will not hesitate to return.
February 11, 2013
Rated 4 out of 5 by Appleadam Samui
An exquisite resort in almost every way: room on pool was fabulous, bathroom and all amenities extraordinary, location good, pool great, didn't eat at the restaurant so can't say, beach and all was fair but a neat pier stretching out over the water. Overall good but one certainly pays for it.
January 27, 2013
Rated 2 out of 5 by Sby1979 Awful location
While most of the staff are very friendly, they are very poorly trained, with the exception of Luke. Luke was extremely friendly and helpful and seemed to be the only staff trained adquately in this hotel
We stayed there 4 days, and on occasion had to ask for bills more than once. They made mistakes with the bill charging us tax and service additionally when they menus advertised a nett price for certain meals. They did not have records that we had previously paid for certain drinks.
There was no service recovery. When we had to move indoors from the pier, they insisted that we had to be charged for a new bottle of water even though we had not finished the one outside.
The location of the hotel is awful. The beach in front of the hotel is not very pretty but you can easily walk to Lamai beach which is thankfully not too far away
The rooms were rather spacious and nicely decorated. they were also very clean.The rooms we stayed in face other rooms, offering no privacy for you or other guests.
August 8, 2012
Rated 4 out of 5 by Monika98 Nice hotel
Nice hotel, ok location. Sometimes too few chairs around the poolarea.
Pricing a bit to high, we chose to eat at other locations instead.
January 9, 2013
Rated 4 out of 5 by Muddyrider A weekend break
I arrived with two colleagues at the hotel late at night after a delayed flight from Bangkok. We initially had some problems with room allocation but I found my room to be tropical in design and stylish in delivery.
It featured an outdoor style bathroom which I found enchanting but might not be to everyone's taste. Lighting was excellent, features in the room fabulous; double doors, colonial furniture, and monsoon shower. I loved the wooden monkey who's shoosh expression meant 'do not disturb’. Just let him hang out on the balcony to keep the staff away!
During the three days when the staff were attentive they excelled with their customer service, however on occasion we would be waiting 40 minutes for an a la carte breakfast or drinks orders would be forgotten.
The hotel arranged an evening lighting ceremony where candles were lit around the water feature in front of reception and people would be given a Chinese lantern to release while standing in the shallow water. This was undoubtedly the highlight of the stay and I highly recommended.
Of note the beach wasn't up to much - there are better beaches elsewhere on Koh Samui - but the pool was wonderful. The gym was excellent if you enjoy a good workout. I didn't use the spa facilities but did visit and it looked like a James Bond set!
May 23, 2012
Rated 5 out of 5 by FCWORLD One of the best resorts.
This is not your typical large resort, this is a boutique luxury resort with just 77 Villa's and suites.
It has a lot to offer and is not only unique in style that is based on feng shui, it offers a complete resort experience.
The General Manager serves at breakfast and talks to all her guests and has stamped her unique and friendly style on the resort..
I stayed in a pool Villa, which was has a pool in the Centre of the villa which is private and wonderful to relax in.
I ate most days in the resorts restaurant over the 5 night stay and had some great meals there.
The thing that stands out in this resort is the friendly and professional service by all of the staff, from Sun the maintenance man to Tum the driver who drove me around the island, to the girl in the bar, who after a bit of teaching made a great martini.
This is a resort where you can have total privacy or mix with other guests, by the pool at the restaurant or at the Nightly ritual.
I found all of my fellow guests to be very friendly, and due to the size of the resort, most people got to know each other during their stay.
I have stayed in many resorts around the World, but very few have made me feel as relaxed as Le Meridien Koh Samui.
Thank you to Tina and all your associates who made my stay so memorable.
I will be back for a longer stay, next time.
July 16, 2012
Rated 5 out of 5 by Shirley14 Birthday Celebrations
We arrived on a rainy day, without our luggage, which was unfortunately still in Singapore, but this did not dampen our first impression of Koh Samui. The hotel was next to the road but you would never have thought this, when you walked into the hotel you were greeted by the staff who were very friendly and right from the start you could tell they were there to make your stay the best it could be. We were taken to our room which had a plunge pool and we were not disappointed. The bed was so comfortable I had my first good night sleep for a while.
What can I say about the staff, they could not do enough for you, everyone remembered your name and you could tell that customer service was at the forefront. It was my husband’s birthday whilst we were there and a small cake was delivered to our room and everyone was wishing him a “happy birthday” throughout the day.
I wanted to arrange a reservation at a restaurant for his birthday and the young lady at the reception (K Dao) was so helpful, she arranged the reservation plus our transport.
Although all of the staff were friendly and helpful a few stood out to us: the Restaurant/Events manager (Botam) checked on us each day and we felt by the end of the holiday we had met a friend. The young lady (Meaw) who looked after our room ensured we had enough water and ice together with ensuring the room was clean and Tuk Tuk one of the waitresses were excellent
The location of the hotel was perfect; the swimming pool was clean, warm and had a wonderful outlook. The restaurant and pool bar were good, and it was great to sit there overlooking the beach and sea.
Although the weather was not the best we still enjoyed our stay and will definitely be coming back again.
May 11, 2013
Rated 2 out of 5 by dlaynmore Disappointing
A well appointed facility with very good rooms and facilities, but a stay clouded by a disappointing first day, which on further experience suggested supervision and coordination problems.
First impressions matter; this is a summary of the first 12 hours at this hotel.
Airport Pickup at extra cost. Flight arrived late, and pick-up arrived even later. After clearing immigration and customs, and arriving at meeting point, wait 25 minutes for transport.
Room availability; two rooms booked. Adjoining /adjacent rooms not available. One room available 30 minutes after check in; second room promised after one hour. Second room visible from first room, and able to see cleaning work completed within one hour. After a decent interval take initiative to move into second room. After three hours management call to announce the second room was ready.
Room safe; failed after check in. Requested reset at 6pm and told that duty manager not available until 8pm to open safe; so customers wait on the convenience of the staff. 8pm told the manager would arrive in 5 minutes. Manager arrived 30 minutes later.
Dinner; wait 30 minutes for drinks to arrive, and 1 hour for main course. Food quality did not justify the premium rate being charged. A lady we believe to be the restaurant supervisor enquired about our meal when the bill arrived: when the reply wasn't complimentary, she turned and walked off before a whole sentence was spoken. Clearly only good opinions were wanted. There are other places, some within easy walking distance of the hotel, which offer a vastly superior dining experience for much less than the price charged here
There were other minor indicators of poor oversight of services during our stay, and with the exception of the safe repair visit, management was invisible during the stay.
This is a good facility in an excellent location, but it does not deliver the level of quality that it charges for. With so many choices available on Samui, we would not make this hotel our first choice for future holidays.
August 17, 2012
Rated 4 out of 5 by LaurentAlh Staff amazing, but there are some issues
I'd like to start this review by mentioning the wonderful staff at this hotel, everybody from pool, bar, housekeeping, management were all extremely friendly and professional.
The hotel is absolutely beautiful, well kept with comfortable rooms.
So to the 'bad' parts:
'High speed internet' is the furthest from high speed, practically impossible to use on iPad, iPhone or laptop - makes work rather cumbersome when all you want to do is just to a task as quickly as possible and get back to enjoying your holiday. I've had to purchase a Thai sim and constantly recharge it. The cost isn't the issue here, it's the hassle.
My rain shower (room 6213) is not working.
This hotel is not infant (stroller) friendly!
Stairs everywhere - nowhere is this mentioned. A guest in a wheelchair would have a real problem here.
There is no real beach, it's a thin strip of sand which disappears when the tide comes up.
All in all it's a good hotel with some drawbacks.
December 24, 2013
Rated 5 out of 5 by Guido1972 great beach stay at Le Meridien
I stayed at Kho Samui Meridien for 5 nights and stayed at the pool bungalow with direct access to the pool which I enjoyed. The bungalow is very nice with a spacious bathroom and overlooking the pool from the bedroom. (only thing i missed was a mosquito net over the bed) I really liked the location of the hotel, it is just in between Lamai and Chaweng beaches which are quite crowded, the beach at the hotel is calm. You can easily rent a motorbike at the hotel reception desk to get around the island. The jetty at the beach offers some snorkeling options at low-tide.
Staff of hotel is very friendly and attentive.
I really did appreciate the warm welcome from the frontdesk manager Tina upon arrival AND departure.
October 25, 2013
Rated 5 out of 5 by Tossa One of the best Starwoods Hotel.
Everything at the hotel is very perfect. The hotel is very beautiful with Chinese decorations.The room was very clean and the hotel staff were very nice. My wife and I spent 2 nights for our honeymoon trip at the hotel and we can say that this is one of the best Starwood hotels, especiall Tina, the Hotel GM. She looks after every guests very perfectly.
December 27, 2012
Rated 5 out of 5 by Denk12 Excellent beyond excellent
Starting with the unbelievable customer service of Botan the standard was set for an enjoyable holiday. The hotel is 5 star without being pretentious. We stayed in the plunge pool room with outdoor rain shower and semi outdoor toilet (this is a slight issue when it is raining :) The room was spotless and well equipped. The welcome fruit basket was a pleasant touch. The pool and pool lounges were fantastic - well maintained and the staff laid out your towel, offered drinks and complimentary fruit kebabs. The beach is a few steps away and there is a long pier where you can feed the fish from. The breakfast was great - hot, cold and egg station. Once again the staff were outstanding, attentive and smiling. Nothing was too much for any of the staff and we left the hotel feeling we were special guests. We recommend this hotel as the destination to visit when staying in Koh Samui especially Lamai
November 18, 2013
Rated 3 out of 5 by Nick22 Hotel is nice but need to improve
The Hotel is not visible for people such as when you take a taxi at night, no one recognize the place.
The entry of the hotel need to improve as we need to walk a little bit to arrive at the registration desk.
To access to the room it's not really convenience with the system of electronic card and also you have to turn the button
If possible , need more restaurants in the hotel
also facilitate the access to beach as there are too many rocks for hotel guests to swim in front of the hotel, no need to go another beach to find a place to swim.
September 5, 2012
Rated 5 out of 5 by Sujitra Great staff & very comfortable to stay for getaway
All great during my stay.
November 26, 2013
Rated 5 out of 5 by tim49 the best of Meridian
thank you for an excellent stay
excellent greeting and gold recognition.
lovely attentive staff
room and pool great
good breakfast and restaurant
November 20, 2013
Rated 5 out of 5 by patt7664 Great stay
Overall I have no complaints about the property except for the music and the bartending. The music selection out by the pool was clearly a CD with 15 songs on it that were being played over and over again....and the songs were easily from 2008 at best...sometimes that same CD was played at dinner (which was supposed to be an upscale occasion)...just pick a station and keep to it.
The bartenders also need additional training. Some of the more tropical / blended drinks were very poorly made.
August 5, 2013
Rated 5 out of 5 by paulio better each time
we went out on a rainy afternoon and came back muddy. it would have been nice to be able to wash our feet before going back up to the hotel entrance stairs. It would also be nice if the poolside villas had pool towels so we didn't have to use our bath towels. otherwise, it gets better each time I return.
October 21, 2013
Rated 5 out of 5 by Sigtac Set adrift on memory bliss
I've been back at work for almost 2 weeks now and I'm still thinking about my lovely stay at this property. Walking around this property is like you're in you're own little paradise. It's one of those hotels where you just don't want to check out from. It's truly something that must be experienced.
October 21, 2013
Rated 5 out of 5 by Mike111 A wonderful Property
A wonderful experience to celebrate our 20th Anniversary. We upgraded to an Ocean Villa and had an amazing villa with a private pool. While the room was fantastic and the grounds beautiful, it's the staff that makes this place a wonderful property. From the GM on down to the front desk staff - even the French intern who was only here for a few months - everyone was super helpful, friendly and did all they could to better our stay.
July 23, 2012
Rated 5 out of 5 by QingWest A Gem
We only managed to spend a night here but were very pleased nonetheless.
The lobby area is really beautiful at night, with the LED-lights in the pool mimicking the night sky. What a way to arrive.
We were upgraded to a Pool Access Suite, and given two drinks at the bar. Be warned that the rooms are on the small size - the actual living space was big enough for a king bed with about a metre on either side. The verandah was almost as large as the bedroom, and the bath/shower room felt bigger! Nonetheless, it was very well-appointed, cozy and we managed to put the day bed mattress on the floor next to the king bed, giving us ample space for our family of four (small children). The shared pool was fairly large and clean. I'm not sure what it's like with more guests around.
The property is rather small, but is very very well maintained and the design of the buildings very pleasing to the eye. Lots of wood, a maximum of two storeys, and greenery all around.
The main restaurant overlooks the pool area which while not huge, was very nicely done, overlooking the beach. Breakfast was excellent; they had a chef doing a lovely pad thai on the spot - the only hotel I've ever come across which does a rice dish a la minute at the breakfast buffet.
The beach is actually decent though even at low tide there is only about 3-4 metres of sand. What sand there is is soft and clean. Unless you must have a huge beach and crashing waves, the beach is sufficient, and since there are no other huge hotels nearby, private! While it is artificial, the floating ocean dock is rather unique, and adds rather than detracts. There's something about walking 500m out to sea and pulling up a cushion and lounging. The water remains shallow and ?waist/chest level until about 800m out. Another enjoyable event is feeding the tame fish which have grown used to being fed bread from the docks and will nibble it from your fingers.
We had no complaints about the service, and everyone was eager to please. Part of that may also be due to being in the "Land of 1000 smiles".
We viewed an Ocean Front Pool Villa - which is like your own little bungalow on the beachfront. Perhaps we could try that the next time round.
September 27, 2012
Rated 4 out of 5 by Varga Beautiful Accommodations, need better care.
The Hotel is a lovely property to get away to for a romantic and relaxing weekend. The staff is warm, welcoming and very helpful. I pool villa was fantastic. I highly recommend it for beautiful views and comfortable beds.
My only complaint is that there were empty beer cans in the room when we checked in. The towels on the lounges by our pool were never changed, and general room upkeep was not great.
August 1, 2012
Rated 5 out of 5 by AndrewN11 The staff made our stay
This was our first visit to Le Meridien Koh Samui and it will not be our last!
A hotel that has superb facilities considering its size. A great place to relax (we slept so well). Above all, however, we will remember the great team at the hotel that made our stay so special by combining Thai friendliness with genuine professionalism to give the most amazing experience. Nothing was too much for anyone!
September 12, 2012
Rated 5 out of 5 by Phil13 Had a wonderful experience.
My wife and myself had a 10 night stay here and could not have been treated better. The staff were
Fantastic and made our holiday one we will always remember. The facilities and resort were everything and more than we needed for a relaxing holiday away from the hussle and bussle of the main road , yet close enough to get to the markets and surrounds . We will DEFINATELY recommend Le Meridian .
September 26, 2012
Rated 4 out of 5 by tuhin482 great experience
good sized rooms, facilities,though door locks could do with a change.good breakfast choice , staff attentive particularly Nuning .
October 13, 2013