Rated 2 out of 5 by flyingklm far from a five star hotel
I stay here for five nights with my wife , I am a platinum menber of SPG , but they treated me as a normal guest , aft I negociated with them , they agreed to upgrade me to a better room , here's normal rooms are small and dark , even they call it suit ?????????? only one place for dinner ,if you want to enjoy a holiday in a five star hotel , it is not a right choice .They agree to give me a cup of drinks in the bar during my whole stay for free , but if my wife want to drink something with me ,I have to pay , very smart idea , it is really a buy one and get one free .so I gave up this generous gift , I don't wantt to be treat as a begger ,
December 13, 2011
Rated 5 out of 5 by Vanessa80 Fabulous stay
What an amazing resort and friendly staff - special mention to Ping at the Front Desk who was so lovely and helpful with all our requests, service with a smile, as well as Mai at the breakfast service.
May 8, 2016
Rated 3 out of 5 by JKCL Expectations exceeded reality
Poor expectation management. Room not ready, bags not delivered by airline. Staff told us it would be 6 hours until we could have either. As such, my wife spent $120 on a bathing suit she didn't like or want, but needed. Room and bags were ready before we finished 1st drink. Then it was the wrong room. Anger followed.
Additionally, I understand being in another country, but the majority of the guests needed english speaking assistance. I asked where the bathroom/toilet/restroom was and was met with a blank stare. Unacceptable. Overall I would not go back. Worst SPG experience I have ever had.
April 26, 2016
Rated 5 out of 5 by DarrenL There is still heaven on earth.
Someone like to go to a place like heaven, calm, quite, loved and warm with an additional beautiful beach ? Stop by at this hotel. Beside the breakfast this is a 100%. Really nothing to complain even if you wanted to try really hard. Now think, how many times do u ever had such an experience. :).
A must is the officer on duty at the front desk. Mrs Bo tan. Not sure if she can read peoples mind but she did surely read mine. Before I raised a request she walked towards me and once I mentioned it to her, she always
confirmed with. " already done Sir " or " consider it done ". I have never
ever had this such a prompt action anywhere.
Many thanks again to that lady.
March 23, 2016
Rated 5 out of 5 by Verified Reviewer One of the best SPG Hotels
In the past nine Years i have stayed 653 Nights with SPG.
This here is one of the best Starwood Ressorts i have been.
Perfect Food, great Beach (i can´t understand what other People have to complain about), clear Water, very nice and very, very clean Rooms.
The Staff likes to work there, everybody smiles.
Recognition was good (Upgrade to Pool-Access), SPG Plats receive two free Drinks per Day.
March 14, 2016
Rated 5 out of 5 by Verified Reviewer Kidness, calmness and quality
We spent our honeymoon here, we were 10 days and were very pleased with everything! The perfect environment (gardens, buildings, design...) pay attention to details, the staff are always friendly and always helpful and always smiling :) The food quality is high, the room (Plunge pool) are clean, they cleaned every day, make it right.
The location was perfect for us, it is a peaceful area of Lamai.
The perfect choice for anyone who wants good quality accommodation on the island and want to feel calm on holiday. We are always happy to think about this 10 days. There must be a honeymoon like this. We're greatful and thank you! :)
February 27, 2016
Rated 5 out of 5 by Natalie21 Gorgeous and Peaceful!
This is a lovely boutique hotel! Everything was cozy and intentional! The staff and the property had a really nice vibe. I would definitely stay again!
January 14, 2016
Rated 5 out of 5 by dinoGoodwin Hidden away
This resort was a pleasant surprise the staff were very friendly and professional the location was good and is ideal for a relaxing break a well managed hotel
January 6, 2016