Rated 5 out of 5 by ELDP2014 Impeccable Service From A World Class Hotel.
GM Gregory Gubiani runs an incredibly tight ship with his all round sincere,honest,cheerful and exuberant support team. We were all pleasantly surprised as his team made us consistently feel at home and special.
The facilities were top notch as expected, but it was the services and warmth that was provided that propelled the name of Le Meridien to a higher standard amongst the worldwide hotels of which I have personally stayed in.
They certainly have raised the bar when Balinese hospitality comes into play. Thank you, Gregory, for making this an unforgettable experience for all of us.
February 25, 2014
Rated 5 out of 5 by DonnaCruiser Beautiful rooms and great service
We spent 2 days/nights at this lovely hotel and had a room on the ground level with the pool just off our deck. Just step into the water and swim around room to room and to the main pool and the pool bar...very special. The room was beautiful with one of the best showers of our trip. The staff arranged everything from picking us up from the airport, arranged a personal sight seeing trip, and even took us to change our money. The breakfast staff really impressed us with our cappuccino in the morning with our name in chocolate on the top of the foamed milk. Short walk to the beach with a good selection of restaurants and very fresh fish as this seemed to be the local place fresh fish. Be sure and go to the sky bar for a wonderful sunset.
December 26, 2013
Rated 5 out of 5 by DaveN80 Outstanding Experience
My wife and I spent two nights at Le Meridien in Bali prior to getting on a cruise. Every member of the staff from the manager to the service staff were eager to please. They were most friendly and helpful in every way. The room was superb with plenty of room for two in comfort. The pool was unique and very enjoyable. The breakfast buffet was among the best we have experienced anywhere. Our Congratulations to everyone at Le Meridien for an outstanding job. If we every return to Bali, we will be at the Le Meridien again.
January 15, 2014
Rated 5 out of 5 by RL82 Highly recommended!
Had an excellent 3 nights at the pool access suite. Thank you, Teezar and colleagues for providing a memorable candlelight dinner for our wedding anniversary. Although we couldn't view the Jimbaran sunset due to the weather but your warm service covered it.
Our suite was very spacious and beyond our expectations. Nicely decorated with all the amenities provided. Highly recommend to get the pool access suite as you can plunge directly into the vast pool from the room! You will not regret swimming in a salt water pool, it is very much unlike the usual chlorine types. All the staff were very accommodating, always carrying a smile and all our requests were seen to.
Saw that there is a kids playroom, will definitely return with our kids. Be it a romantic getaway or a family outing, this hotel is highly recommended! See you guys next year!
December 15, 2013
Rated 5 out of 5 by Suandra Lagoon Access Room
I and my family loved the lagoon access room very much with its salt water. It made our stay very refreshing
December 16, 2013
Rated 1 out of 5 by Bladerob A huge disappointment
I'm surprised to see that this hotel scores an average of more than 4 out of 5. Our experience was full of misstakes and glitches. The hotel has been open for seven months or so so there is no excuese for some newly open misstakes anymore.
We arrived just before christmas and stayed for 10 nights. I had booked the hotel van to pick us up at the airport and the van was very comfortable.The driver did a very good job being friendly and helpful.
When we arrived at the hotel the problem started straight away. At check in I handed over my Diners club card for payment but the front desk staff gave it back and said they don't accept Diners club. Very strange I said as I used the same card to book the room on the SPG homepage but they persisted that was the case. The guy that checked us in even asked another guy that gave the same answer. Had I not had serious stomach problems at the time I would have made a bigger affair of it straight away but I just wanted to get our room so I handed over my Visa card instead.
The minibar was not refilled until we asked the staff to refill it. First housekeeping knocked on the door to ask if we needed more free bottles of water or towels. I told them we wanted the minibar refilled and the guy comes back with four bottles of free water instead. Very nice but not what I asked for so I told him again to find someone to refill the minibar and this time the right man came but didn't refill everything. We had to tell them two times during the stay to refill it but there was no improvement before we left.
Housekeeping missed to give us new soap bar and we had to call to get that also. When we asked for a new bar for the second time the girl came with four bars. Why? We can only use one at the time.But they did refill the small bottles of shower gel, conditioner and schampoo although we didn't use that. So we had double sets of that instead of new soap bar. We talked to the manager for housekeeping about this.
We had planned a trip to Ubud one day and two days prior to the trip we booked the hotel van with driver to take us there. That was missed as well but luckily we found out before we were ready to go because we asked the staff if everything was set for our trip. When we asked the staff to book a table for us at a restaurant we sat next to them when they called to make sure everything was set.
Now we start to be upset with the nonchalant attitude of the staff. The hotel has been open about seven months so that should be enough to get everything into shape. We had a talk with the General Manager on new year morning about the problems we had. He said the hotel accepts Diners club and apologized for the problems we had. I sorted out the credit card problems with the front desk so I could use my Diners instead.
We got a bottle of wine and champagne as an apology for the problems we had. This was a very nice and appreciated guesture. The problem doesn't stop here though.
Arrived back to the hotel on new years eve after a dinner in one of the great seafood restaurants on Jimbaran beach. Sitting on our balcony and chatting we decided to order some snacks before midnight. Potato wedges with bearnaisesauce and onion rings with aioli was ordered to our room. When it was delivered they had forgotten to bring the aioli and sauce so we had to call them again. The bearnaisesauce looked rather strange and when I tasted it it tasted and smelled egg yoke and the texture was not even close to what it should be. I called the Food & beverage manager to the room and explained the problem with not having the sauce and aioli delivered at first and then the problem with the sauce. The sauce incident made the GM offer us the hotel van with driver free of charge during our last night when we went to a restaurant in Seminyak and also to transport us to the airport when we left the next day. Again this was a nice gesture and appreciated.
The food in general is not up to standard either. It is cooked well but rather tasteless and very expensive. There is only one restaurant as well so not much to choose from. We also tried the icecream bar and we left with a feeling of being robbed. For IDR 90000 you get three (small) scoops of ice-cream. Add IDR 60000 and you get a sundae. The difference? Not much. Same amount of ice-cream but also two tiny wafers and some chocolate sauce. Save your money and visit restaurants outside the hotel instead. Menega cafe, the seafood restaurants on the beach is very good.
These seafood restaurants creates a bit of a problem for the hotel in another way. The whole hotel is covered and smells of the smoke from the next door seafood bbq. This is mainly a problem during the rainy season when the wind push the smoke over the hotel. I have been to Bali eight times and are aware of the wind direction. Apperently the people finding the location for the hotel didn't know or think about this. Sitting in the sky bar covered in bbq smoke is not a pleasent experience. The clothes has to be sent back to laundry the next day again.
Looking around on details in the hotel also leaves a unsatisfied impression. It has been open for less than a year but there was list missing in the step in our room, rusty brackets holding the wood on the walls, welds on the same brackets looks just awful and one wonder how long they will last. Paint that looks bubbly and has started to come off in some places.
All the problems relates to poor management. The staff has not been given directiions on how to do their job. Its not difficult for houskeeping to check the minibar and then inform the ones who should fill it up. Every day. That the staff in front desk doesn't know that they should accept Diners club credit cards is to me a complete mystery. I can not belive I'm the first guest they have using Diners club. The hotel doesn't live up to SPG standard or the five stars. We liked Jimbaran but if we stay there again we will chose a different hotel. Its not a cheap hotel so one is expecting a lot more for the money.
So any positives? Not much but a few. We liked the room and the bed. Good, friendly and helpful drivers from the airport and on the trip to Ubud and the last night to the restaurant. (The driver taking us to the airport was arrogant though.) I want to mention again the nice gestures with the wine, champangne etc was appreciated after the misstakes by the hotel staff. Doesn't change my negative score about the hotel though. We also want to mention Endha in the restaurant that took good care of us every morning during breakfast.
January 9, 2014
Rated 5 out of 5 by LoyalFan A hotel that truly embodies hospitality
I recently had a business trip to Bali and I had made my choice of stay at Le Meridien Bali Jimbaran . It was to be my first stay with the property and I really did not know what to expect. It was a month long trip and what an eventful trip it was, having to rush home for a family emergency to having a nasty accident that required hospital treatment. Through all this, I was not only amazed by the level of attention but above all the sincerity, kindness and hospitality I received from the hotel. I was further impressed when I saw the General Manager, Gregory, personally working with the wait staff at Bamboo Chic during the busy breakfast buffet, not once but twice. I have never seen a more hardworking and dedicated hotel GM, truly amazing.
I would like to extend my most sincere gratitude to Gregory and his team, especially Handy and Andre who have all been absolutely amazing. There is no doubt in my mind where I will choose to stay when I next visit Bali. My Bali experience was marred by unfortunate events but the staff of the hotel had gone above and beyond to ensure that I was as comfortable as possible. I am a fan for life! Thank you once again and I will not soon forget the graciousness and kindness you have shown me during my stay.
Truly the best service I have received of all my travels. Le Meridien Bali Jimbaran is a hard act to follow. Simply amazing!
February 3, 2014
Rated 5 out of 5 by Milan73 Great Hotel
After arriving late in the evening we were greeted by Enggal at the front desk. He was very helpful and sorted out an issue with our room booking. We upgraded to the Aqua suite Lagoon access room which was spacious for an additional charge. We only planned to stay 5 nights at the Le Meridian but after some great service from the hotel staff we extended another 5 nights.
Overall we found the hotel staff to be very helpful and professional in particular Yuli , Widi ,Enggal and Wari. They always had a smile on their face and went out of their way to sort out any issues we had.
One thing that the hotel lacked was entertaining kids 8 and over.
My son and daughter aged 10 and 12 had alot of fun in the pool but were frustrated with the lack of activites for them. The kids club is catered for really small children up to the age of 5 or 6. Other than that we would definatly stay at the Le Meridian and would recommend it to our family and circle of friends.
Thanks again to all the staff and management.
November 8, 2013