Rated 4 out of 5 by fa7002 Beautiful hotel, service needs improvement
I stayed at the Meridien Arlington for one night while in the area for business. Just discovered this hotel, and think it's a great find... The hotel itself is beautifully appointed, the rooms are very nice. What this place lacks though is the high touch guest experience, that I am accustomed to as a Starwood Platinum member.
It started at check in time. The attendant, gave me a lukewarm reception at best. It seemed like I was bothering him, he must have had something more important to do. My rate included breakfast, which was in my reservation. He didn't provide me a voucher for breakfast or information on how to get it, until I requested it.
To add to the insult, I was told to select the premium package for the internet, and that as a Platinum member, it would be removed from my statement, as it is one of my benefits. When I received my bill, the charge was not removed as promised.
Furthermore, when I checked out, I noticed that my company name was not on the folio, so I requested that it be added. Was told that it would be corrected and a new copy would be emailed to me.
Three hours later, I had not received the updated folio, so I contacted the hotel to request it. When I received it, the internet charge had still not been removed, and the company name was not added. It took three emails, back and forth, to get corrected.
I choose Starwood properties for their attention to details and great guest experience, which I didn't experience here.
Would I come back? Likely yes, but will lower my expectations in terms of guest service.
January 23, 2015
Rated 4 out of 5 by AtlantaElisa Beautiful View of Georgetown
The view over the river is beautiful. The staff moved us after the first night so we could have a room with a view. The one problem with the hotel is the dog policy.
January 6, 2015
Rated 5 out of 5 by LynnJean Wonderful Wedding Weekend
My daughter had her wedding at Le Meridien Arlington and the experience was amazing. Not only was this boutique hotel conveniently located, but the food, drink and the staff from the planning stage (thank you,Allison and Sandi) to the execution (Edwin and his wonderful, helpful staff) was excellent. The rooms were quiet and the bedding amazing. I wanted to take home the pillow--better than mine at home. I also got rave reviews for the food and entire exprience from the guests.
November 23, 2013
Rated 5 out of 5 by Geosn00p Gem in DC
This hotel far and away exceeded my expectations. I had heard that the hotel that was there before Starwood took over was less than great, so my hopes for the Le Meridien were low. Was I wrong!!!
First, this hotel is a in a great location, just outside DC proper in Rosslyn right next to the Rosslyn metro which makes getting to anywhere in the city pretty easy.
I'm gold and was upgraded to a junior suite. First suite upgrade as a Gold. It was not crowded since it was a weekend which might explain the upgrade.
Room was very clean; the entire hotel looked brand new. Staff was excellent.
I will definitely come back here next time I come to DC.
August 29, 2012
Rated 5 out of 5 by Hunter101 Couldn't find a complaint if I tried
Everything from check-in till departure went perfectly smooth. Although I used a Suite-Night-Award with this particular stay, I was upgraded to an even larger room than I could have imagined. Very hip property. Didn't try the restaurant. Valet very efficient. Don't hesitate booking this property for business in D.C. due to its Virginia location, literally a few blocks and a bridge or a subway stop or two from all the major sites. Taxi's in D.C. are much cheaper than I've found other major cities to be. I will return to the Le Meridien whenever i'm in the area again.
April 5, 2014
Rated 5 out of 5 by Hlh85 Great experience, reasonable price!
Thank you Aziza and Will for being very polite and helpful. The front desk staff noticed my SPG Gold Status and I was upgraded to an enhanced room. My room was exceptional. The location was awesome and the hotel is conveniently next to the Roslyn Metro Station and Georgetown/DC. Thanks again for the Great experience.
Elite travelers would love Le Méridien!I
September 25, 2013
Rated 5 out of 5 by DShea Saved out lives!
We appeared at 1 am after a long, arduous trip from upstate NY because of a family emergency. I used my ipad to locate pet-friendly hotels in Arlington, VA or Crystal City and we went lobby to lobby looking for a room. By 1:30 am we were very tired as I walked into the lobby of this hotel in Arlington, VA. They could not have been more gracious and helpful. At that time of night, this was greatly appreciated. We will be sure to pass this story along to our friends and acquantances. Thank you.
July 31, 2012
Rated 5 out of 5 by JaniceViolino Wonderful stay
Great location, excellent room, friendly and helpfull front desk staff
November 9, 2014