Rated 5 out of 5 by McGregory Great Hotel!
We had a great stay, thank you.
December 29, 2012
Rated 2 out of 5 by Frustrated413 Needs improvement
As I told one of the managers, this hotel is lovely, comfortable, and conveniently located, but the staff needs some serious customer service trainng. Starting with the doorman who was inside twiddling his thumbs while I struggled to open the front door with several large heavy bags by myself. The woman who checked me in was no better- I asked her about a promotion I received for credit at the restaurant that I was not able to print at home. She told me to print it from a business center computer, which the little girl standing next to me then told her wasn't working. No further offer of sny sort of assistance from the desk despite the fact I *couldn't* print the promotion from the busines center. Add insult to injury when the doorman harased my boyfriend because he wanted to valet the car but didn't have bags. My BF told the doorman I had checked in earlier with our bags. Doorman continued to harass for several minutes until my BF said he'd go up to the front desk for a manager to intercede. No valet available later in the evening to park our car after taking it out for dinner. In between paying more attention to whatever was going on behind me than to what I was saying, the woman who checked me out basically told me it wasn't the hotel's problem, but she'd pass along my complaints to her manager. Then I get a ridiculous email from one of the hotel's managers saying he was glad I enjoyed my stay overall despite the issue with the valet...seriously?!?! I advised him in a reply we will not be staying at Meridien properties in the future.
July 9, 2012
Rated 3 out of 5 by SpoiledTravelGuy Great Location, Motel-Like Housekeeping
I stayed at this hotel frequently before it became a Starwood property. You cannot beat the location, a block from the Orange/Blue line metro, a short walk across Key Bridge to Georgetown in one direction, Iwo Jima memorial with monument views in the other. For me it is an ideal location whether I have business in Virginia or the District. All the fixtures and finishes remain the same which is good as it is a nice, sleek design.
The service has slipped significantly and is , in my opinion based on frequent hotel stays at 4-5 star properties around the world, US motel standard. Bathroom amenities are soap dispensers on the wall and one tiny bottle of lotion that will stay on the counter until ever last drop is used. Bring anything else you would expect to find in a hotel, for instance Qtips. This $200+ night a hotel will change your sheets only every 3 days but they will not tell you this when you arrive, nor is it posted in the room. When I asked the Duty Manager about this he replied it was a Starwood standard - which is news to this Starwood member. One day they did not service my room at all. Again, the Front Desk defaulted the argument to this being a "green hotel."
There is a program where you can put a card on your door skipping maid service for a credit at the bar. That is a great option but for some. Me, I'd rather have clean sheets and towels, especially when I am staying for 8 days. I will stay again because of the location but will radically reduce my expectations.
Le Meridien, Green is Great but Cheap is Cheap and experienced Starwood hotel travelers know the difference.
January 10, 2013
Rated 5 out of 5 by RDnmark Continues to surpass expectations
This is my third review of Le Merdien at Arlington. I have been staying regularly at this hotel for a couple of months when traveling to DC. I was greeted at check-in by Scott, who is also the business sales manager. I happen to arrive at the hotel during the wine reception hour and was provided a glass of wine.
I was checked in by James who was very receptive. I asked to be changed to a different room for personal reasons (nothing wrong with the room) and was accommodated without any issues. The front desk is always very friendly, but this can be a very busy hotel on Mondays due to business travelers. James took care of me throughout my stay at the front desk without skipping a beat.
My room was clean, bright and comfortable as always. The beds are very comfortable and the hotel is already planning to change the current beds out for new one over the next couple of months!
During this stay I chose to order room-service. The food was prepared well during every meal. There was one hiccup with the ordering system where I was charged a different rate than on the menu. I brought this to the attention of Ekaterina and she took care of it immediately.
I visited the Amuse during the evenings and was served by Douglas, Salamawit, and Chris. The service is never been an issue and the food is always well prepared. There has been a menu shift that I do not have an opinion about yet. The food I ordered was hot, correctly portioned and reasonable for a hotel of this caliber and location.
I continue to be pleased with the level of service, staff, accommodations and dining by this hotel. I highly recommend you stay at this Starwood property if visiting the DC area.
Feel free to click on my user account to read a running account of my experiences with this hotel.
October 30, 2012
Rated 2 out of 5 by WB3RD Where do I begin?
Let me preface this by saying I've stayed at other Le Meridiens before; Le Parker Meridien, Le Meridien Philadelphia, etc. I have had incredible experiences with Le Meridien up until this point.
Upon arrival the valet was there to take my car and direct me to the proper floor. From that point I do not know what happened. I get to the 4th floor where I have to check-in and it's a ghost town. No one was in the office behind the counter, no one was anywhere in sight. I stood there for about 15 minutes and nothing. I thought I saw tumbleweed off in the distance but finally one of the staff members came to the counter. Very nice and accommodating. So that process went smoothly once it got started.
I get to my room to order room service and they do not have a few things I wanted to order on the menu! So by the process of elimination I have to order the steak. The steak was awful. It wasn't cooked properly. I couldn't eat it and I was extremely hungry from my drive from NJ. I normally don't complain but I thought I should atleast mention it to the front desk as I was going out that evening. When I get to the front desk you wouldn't believe.... Yup you guessed it! No one was there... I stood there for about 5 minutes but I couldn't wait so I left.
I decided to give them another chance when I returned to the room for the evening. I pulled up for the valet and now I had to put out an APB for the valet because he was no where to be found. I had my wife and 4 year daughter with me this time because I picked them up from a family member's home so I had luggage with me. So I had to carry my sleeping four year daughter, bags, leave my car unattended and had to make a second trip downstairs to get my other things.
Their late night menu is from 9:30pm-6:30am. I called for room service and yet again they do not have certain items on the menu I requested. This was not the level of service I was accustomed to from a SPG property. Really disappointing.
There was another incident where the valet was not around again but like I said I don't like complaining so I'll stop here....
To wrap this up I finally told a manager as I was checking out and she was very nice and told me that the director of rooms would be giving me a call in about 24 hours. That was Monday. I have yet to receive a call. Today is Thursday. Any questions?
August 23, 2012
Rated 1 out of 5 by KathyC One of the worst hotel experiences
Unfortunately, we have experienced one of the worst, if not the worst, hotel experience at this Le Meridien hotel. I have always heard of Le Meridien, but didn't have a chance to experience this brand. So I was actually looking forward to staying at Le Meridien for our short DC trip. What a let down.
We were a group of 3 traveling and I have called to notify that we will be checking in very late (2-3 AM). Upon walking in, I was first informed that someone checked in another guest using my profile, but he assured me that everything is ok (i.e. not charging my credit card.) Then, I was told that there are no rooms with 2 beds available (tho I reserved for 3 people with 2 beds). Worst yet, he isn't sure if there is a rollaway bed available. Well, that's a pretty big problem as we were tired, just drove 12 hours, and wanted a nice bed to sleep asap. To say the least, I was not happy. But then he proceed to tell me that "he just got here" and asked whether I notified someone we will be checking in late. As if it was my fault that they ran out of the room that I reserved. What made it EVEN worse, while we are still waiting to hear back on whether there is a roll away bed available, he asked me twice on whether I want to be checked in. I asked if he is expecting one of us to sleep on the floor...
Luckily, there was a roll away bed available, after 10 min of wait which seems forever for someone who is tired. We also asked if we could switch room the next day, which he said they are all sold out. Fine. Next day, we went downstairs to ask if late check out is available (because no one picked up the phone when trying to call). The lady at the counter said we could do a late check out at 3 PM. That night, when we came back to the hotel, we wanted to make sure (given the bad experience and lost in confidence). It was the same guy at the counter. When we wanted to make sure if the lady left a note in the system (cause we only saw her writing on a piece of paper), he said, "No, who told you that? There is no note and we can't do the late check out." After complaining and describing what she looked like, he reluctantly said, "Ok, we can do 1 PM check out."
We were so disgusted by our experience, we changed our plan and checked out before 10 AM instead of staying in DC longer. And when we were checking out at the front desk (again, can't use the phone cause no one answered), the lady looked up and was confused "I have in the system you are not checking out until tomorrow." WOW... really? We stayed for two nights... it was like twilight zone how many things went wrong and truly amazing how unfriendly, and unhelpful the front desk was.
The valet guys were nice though.
July 10, 2012