Rated 5 out of 5 by KTP1 First time in Arlington
The staff was amazing and so friendly and helpful! Trudy at the front desk was so kind to my daughter who is moving to Arlington, giving her all kinds of suggestions. We had a great experience!
November 16, 2015
Rated 1 out of 5 by VBGold If this is how to "experience a modern luxury hotel" then I opt for a less modern experience
After my first night here, which was marked by room service and front desk incompetence, I thought the hotel might have a training or staffing shortage issue. At the end of my stay, I've concluded that bad service is part of this property's culture. They don't even try to fix things as promised when they go wrong, the general manager doesn't appear to empower his staff to say yes, and no one seems to care. How can a supposed "modern luxury hotel" rank in the bottom half of Arlington hotels on tripadvisor? The service culture answers that question pretty readily.
November 13, 2015
Rated 5 out of 5 by JP1775 Luxury and convenience
Le Meridien Arlington is a fantastic choice when visiting the DC area for business or pleasure. Ease of access to the metro, a great restaurant and an accommodating staff make this hotel an easy choice.
Unfortunately, there has been some recent turnover in the front desk staff when the hotel lost a great employee who provide excellent service to the guest. Her warm attitude and engaging personality with all the guests I observed made interactions in the lobby a pleasure. It is unfortunate that the hotel didn't do what they could to keep her. Hopefully, they can persuade her to return or they will have some big shoes to fill in finding a replacement that can maintain the same kind of guest interaction and warmth. She was sorely missed during this trip and we'll have to see how future visits are impacted.
October 18, 2015
Rated 4 out of 5 by V1015 Excellent Bar and Restuarant Staff experience
I was recently at the Arlington Le Meridien for a week of business related work. Although my stay got off to a rocky start, it was most certainly salvaged by an outstanding team in the Bar and restaurant, in particular, Doug W. the bartender, who provided the most superb bar and food service I have ever experienced - professional, knowledgeable, respectful and so over and above - the experience in restaurant was only made better by a great team of service staff, Joseph, Tony,Daniel - thank you for making my stay better than it started. I would recommend this hotel only because of the great staff experience.
October 8, 2015
Rated 2 out of 5 by Marty2015 Not really a Le Meridien
This location would be fine for a 3-star hotel, but is nothing like the exquisite Le Meridien I have experienced in other locations. Room minibars out of service (in the entire hotel); no in-room coffee, only at reception area; average, tired and worn-out room furniture; low quality shower gels/shampoo (average smell, almost no lathering) in pump bottles in shower; no toiletries in room unless ordered, even then no q-tips included; etc.
Bottom line: it was clean and functional, but I went there for the cool Le Meridien 4-star experience I've had elsewhere, not for the glorified motel-experience that it was. I am puzzled why Starwood would allow its brand to be diluted.
September 21, 2015
Rated 2 out of 5 by billybobtravelhound lost reservation and double change
I booked my reservation online and was charged a month before arrival. However, I arrived to check in and they had cancelled my reservation. After 30 minutes they found the old booking and re-instated the room that I had pre-paid. At check out, they charged me again for the same lost reservation. After finally, checking, what I thought would be a quick drink turned into chaos for getting an order delivered and then finding someone to pay! The killer is that cheese plater description contained exactly 2 items that matched the menu. The staff seemed confused and out of touch. watch your wallet and your bill.
July 25, 2015
Rated 5 out of 5 by CoachJay23 Basketball - Hoop Troupe
On behalf of the Chosen Few AAU Basketball Organization, I just wanted to thank you, and your staff, for your hospitality and the excellent customer service that you showed my group and I last month during our stay at your property. Over a three-day period from June 12th to June 14st we visited Washington, DC to attend the 2015 Maryland Invitational Basketball Tournament.
Over the course of our stay at your property, your staff remained attentive to our every need - from your staff’s level of organization during our initial check-in (as our multiple room requests for: same floor, Potomac River views, plus specific room types, were all handled prior to our arrival), as a result we were able to get settled in fast without hassle; or when you and your staff showed great patience, with regard to our boys multiple, lost key, replacement requests. ;-)
In short you made our group of 11 to 13 year old boys feel at home. Thank you once again for your hospitality and superior customer service - we look forward to visiting your property again soon.
July 5, 2015
Rated 3 out of 5 by Ed9500 Service needs work
Took a while to check in despite no line. What was bad though was that there wasn't anyone at the desk at 6:30am when I was checking out. By 6:45am, I just decided to leave and called later to check out.
June 29, 2015