Rated 3 out of 5 by LoyalSPGmember2014 Great location and building. Poor staff
Everything about this hotel was great except the staff. The most unfriendly and unwelcoming staff in all of Starwood properties.
October 19, 2016
Rated 4 out of 5 by 005500 SPG doesn't matter here
Really nice gym
Close to metro
No platinum lounge
Constant airport noise
No SPG recognition to speak of
October 7, 2016
Rated 4 out of 5 by Nasja Hotel has great staff
Staff great . Food great. Decor great. Pillows and bed very bad. Acoustics terrible. You can hear thru the walls and airplanes begin at 5am
September 29, 2016
Rated 5 out of 5 by 737823 Great DC Area Property
I recently completed a one night stay at this property and on the whole was very satisfied. Property is consistent with the LM style and is modern and tastefully decorated. Staff is friendly and eager to please guests. Newly renovated guests rooms are well appointed and I quite enjoy the Malin + Goetz amenities. I will definitely be back!
August 27, 2016
Rated 5 out of 5 by leaveiittoxena Unparalleled attention to detail
This hotel is why I call my hotel a home. The staff treats me like family, I feel like I'm living in luxury, and the location is ideal-close to enough to the DC without the noise.
August 22, 2016
Rated 5 out of 5 by AzMarTravels2040 Fantastic Room and Outstanding Staff
I was only here for about 10 hours but the staff were impeccable. I have a Starwood Preferred Guest Plus Stauts. Because this is an in between status not listed on the website (which should be fixed in general), I have read that many hotel staff do not recognize it immediately. When I arrived at this hotel, they had already given me a room upgrade, without me having to ask for it as part of my benefits. On top of that the staff were extremely fun and inviting and some of the most delightful to deal with that I have encountered. I am not a fan of DC but I would come back just to experience the quality of staying here again! And of course the room itself was gorgeous and comfortable.
June 26, 2016
Rated 3 out of 5 by atrivette1 No Room at the Inn
Children with no place to sleep. Each year I book a family vacation for myself, brother and his family, and my parents. All total we are 8 people. I am a faithful Starwood loyalist with over 100,000 points and gold/platinum status each year. This year my mother wanted to see DC because she had not been since she was a child. I book us at the Le Meridien, Arlington with more than 1 weeks’ notice. I was careful to get three rooms, 1 king and two with double queens. I confirmed it twice in the week prior to the trip. We arrived at the Le Meridien, Arlington at 10 pm to find that they could not accommodate my room types for the two double queens. They attempted to make the best of it by giving us a sofa bed but we still had one child that was on the floor or sleeping with their parents. Now, I understand mistakes happen but why not call me or email me during the day/week prior and tell me of the conflict? I could have arranged rooms at any of the other myriad Starwood properties in the DC area. But at 10 pm with tired parents and children it is too late to make those changes. The hotel offered to comp one room one night and move my guests when a room is available. I appreciate their effort but that takes time out of our limited vacation and requires repacking a family. No thanks. I complained to Starwood and they are working on a resolution. I have my fingers crossed that they will do the right thing. If so I and my company will continue to be Starwood customers. Having stayed at the Le Meridien many times I can say it is a nice hotel with a great location and a normally flawless reception. Sometimes even the best get it wrong but how they recover is the measure of customer appreciation.
June 26, 2016
Rated 3 out of 5 by kristniaiu Disappointed with my stay
I stayed at this hotel two weeks ago and left feeling disappointed with my stay. When I arrived at my room I realized that there was a problem with my TV. As a business traveler I was traveling by myself and had planned to resign myself to my room to finish work and watch some TV. When I realized it wasn't working properly I called down to the desk and was informed that there were no other rooms available and that they would send an engineer to my room. The engineer arrived and was unable to fix the problem after several attempts. I called down to the front desk once again and they explained that there was nothing more that they could do. They offered me 2,000 starpoints for the inconvenience but there was nothing done to rectify the situation for my stay. I am not one to complain, but wanted to share this experience so that it can potentially be diverted for someone else in the future.
June 24, 2016