Rated 5 out of 5 by indigo29 Overall pleasant stay
Came to this property for a short business trip and was pleased with the property. The staff was very friendly and the rooms exuded quality. Plan on returning if I'm in the area again.
May 25, 2016
Rated 5 out of 5 by russb Great Hotel and Great Service
Best hotel in the area, I would definitely recommend, love the food and each person we met with was delightful!
May 16, 2016
Rated 4 out of 5 by LOUKY VERY HELPFUL STAFF
EVERYONE WAS VERY FRIENDLY AND HELPFUL. AS WE PREPARED TO LEAVE WE HAD A PROBLEM WITH OUR CAR WHICH WAS HANDLED BY ONE OF THE EMPLOYEES AT THE DESK. IN NO TIME WE HAD HELP TO CORRECT THE PROBLEM AND WERE ON OUR WAY.
May 9, 2016
Rated 5 out of 5 by Tina0423 Great staff and cleanliness
This was the second SPG hotel I've booked within the last two weeks and this was by far the best! My friend and I drove from Austin, Texas for my 50th birthday because I had never been to Atlanta and I'm glad I chose this hotel for my milestone celebration. I didn't do much but just the experience alone was great.
April 25, 2016
Rated 5 out of 5 by Chris371 Excellent Stay
I was at this property for a total of 5 night and enjoyed it greatly. The beds were very comfortable, the room was very well cleaned and the staff was attentive and responsive. When visiting the Atlanta Perimeter I believe you would be hard pressed to find a better hotel. The shuttle could be a little more responsive on pick-ups, and the bar was a little pricey, but the good outweighed the bad greatly in this hotel. Thanks you for a great week.
April 24, 2016
Rated 5 out of 5 by Monizie Excellent Stay
I totally enjoyed my recent stay at your hotel. We were in town visiting from North Carolina. Your staff is particularly accommodating. A big shout out to Nelly the Manager
April 18, 2016
Rated 5 out of 5 by LT81 Outstanding Customer Service
Hands down the experience that I had at Le Meridian was one of the best that I have in a while. In addition to the hotel being immaculate from the grounds to the décor (it even smelled great through the entire facility), the CUSTOMER SERVICE was OUTSTANDING. I have to give a personal shout out to a young lady by the name of Cherika. I hope I spelled her name right. She was just so pleasant and accommodating and helpful in all ways. All of the staff was but she was just a stand out.
The location is perfect. Close to shopping and fine dining. Everything anyone would need is a walk away.
This will definitely be my first place of choice whenever I visit the area.
April 11, 2016
Rated 2 out of 5 by Arcea Staff Member was snappy and unpleasant :/
As I checked in, someone named Yasmin assisted me. Everything was fine, until I asked if there was a sports bar nearby (I wanted to watch the National Championship as my alma mater was playing). She named a sports bar, but I couldn't quite understand what she was saying it was called (I asked her to spell it for me so I could google it). She has quite an accent. After the first or second time I asked her tone became sharper. At the end, what she told me (Linzy) actually ended up being incorrect.
I didn't think much of it then, and it wasn't much of a deal. Next, though, when I went to my room, it was filled with smoke. I went downstairs, and requested a room that wasn't so. Someone else helped me, and she was perfectly accommodating.
The next day, though, I had some more problems. First, when I got back to my room, everything was cleaned. I realized then that Yasmin must have forgotten to ask me about green choice, because I ALWAYS say yes to it.
Then, when i went down to ask her, she was even more snappy. I asked her to gift me the points that were not added since she did not ask me if I wanted it, and she was quite rude in how she responded. I then also asked if a iPhone dock/speaker was available that was not only compatible with iPhone 4, as I had forgotten my charger and really could have used the charge. I had to repeat myself several times to get across what I needed, and by the last time Yasmin had gotten pretty rude.
I'm not saying she's a horrible person or anything, but for a higher end luxury hotel I expect some semblance of civility and customer service... Some patience. I've worked in customer service, and the key is patience. She had little, and it was unpleasant, and overall significantly worsened my experience.
The burgers are fantastic, though. As are the garlic Parmesan fries. A saving grace, I suppose.
April 7, 2016