Rated 1 out of 5 by Scammed1 Locked Out
I've been an SPG member for 15 years now and have stayed at their hotels across the country with no problems. My nightmare at LeMeridien Atlanta began with me walking to the lobby to pick up a grubhub delivery. When I returned to my room the key didn't work. the front desk tried a new key and found an issue with the locking system. I assumed a technician was on his way up to open my door... Oh no... "Chastidy" at the front desk's solution was to give me a key to another room and have me wait 7 hours until the maintenance men came in at 7:00AM. I confronted her about not having clothes, a phone, or a toothbrush and forced her to call the maintenance man in. He said he'd be 40 minutes.
About 90 minutes later I demanded she call SPG customer care to help resolve the issue. after 30 minutes on the phone and being hung up on we were told they are not in the united states and couldn't help.
Here I am in the lobby in shorts and flip flops, holding my cold grubhub and no one here is doing anything. "Jeremy", another front desk staff person tells me "it's not that serious" and finds all this funny. I ask Chastidy to call the maintenance guy for a new ETA. She's told the issue had been resolved some time ago and the door was opened from a remote location by IT, or some security company. It went on, but I've run out of characters. Stay Away!. .
June 27, 2015
Rated 3 out of 5 by seawick77 Not what I expexted
I stayed at this hotel due to the strong reviews I read. However, I was quite disappointed to find that the hotel does not have vending machines and the in room drinks require a key to access, which I was not given and the cost for those are 5.00. Upon checking out Sunday morning, I go to my car only to find vomit on my car and used condoms on the ground by my passenger door. This is not what I would expect to find on my car ever, let alone in Dunwoody GA. The staff seemed to care less, I have filed a complaint with Hotels.com which I booked the room through., I would not recommend this hotel, simply because of the attitude of the staff.
June 22, 2015
Rated 5 out of 5 by Eboni Birthday Retreat
This was one of the best boutique hotels that I have ever stayed in. I went for my birthday weekend, then again the very next weekend. Hotel staff was great! Dontae and Ebony at the front desk were very friendly, helpful, and welcoming. Room was spectacular and great views of the city. Enjoyed the pool, outdoor and indoor lounge, gym, and club lounge. Room was very clean and comfortable. I didn't want to leave! Great hotel for an in town getaway! Would definitely visit again soon! Excellent hotel!
June 16, 2015
Rated 5 out of 5 by DRMMCO nice stay
Stayed on a Friday. (99 dollar rate and a massive suite---nice
June 4, 2015
Rated 1 out of 5 by mmihaylov Service extremely disappointing
I am extremely disappointed with the quality of the service and responsiveness of staff in the hotel.
It all started when I ordered room service and explicitly stated - NO CHICKEN in my salad 3 times, only to receive a salad with chicken. No further explanation provided.
The second night I came back from work to find out that my room has not been serviced. I understood that I have requested green choice, which was not the case. I asked my room to be serviced while I was at dinner. Surprise surprise – my room was as I left it – unserviced. No explanation again.
As I was upset, I was promised 2000 points compensation – surprise surprise – no compensation in my account.
I am extremely dissatisfied with the service and will not book this hotel again! Not to mention the lack of status recognition.
May 18, 2015
Rated 5 out of 5 by dorothyredslippers Premiere
We attended a conference at Le Meridien just last week and were taken aback by such genuine hospitality and gracious service every employee displayed. From guest services at the front door, to daily room maintenance. It is not an easy task to remain polite when a large group of people (from various backgrounds) descend upon your facilities. Well done!
May 12, 2015
Rated 5 out of 5 by Nola504 Your Hotel has Superb Features!
The in room self-service Coffee was of high standard and Tasty!
The Business Center was easily accessible and complimentary!
The Front Desk Staff were Knowledge and Friendly!!!
April 22, 2015
Rated 5 out of 5 by DucatiGuyBill Amazing Hotel for this price.
I was absolutely amazed at the quality of the entire hotel. The staff were all very friendly and helpful, the common areas were neat, clean, and smartly decorated. My wife and I loved the mid-century modern design. The club level room was very spacious and the amenities were above average. The huge windows made the view of the Atlanta skyline wonderful to look all evening. I was worried that with such a large window the sun would be blaring in our eyes first thing in the morning but the room darkening curtains sealed tight. My only complaint and it is a very minor one is the the WiFi is not free. Luckily this was purely a pleasure trip and I did not need it.
April 20, 2015