Rated 3 out of 5 by SRSH Wedding Block 2/6-2/9
I had a wedding block for the above days.
a. My wedding block team was responsive and very accomodating. Faviola and Veronica were great.
b. I got many positive comments from my guests about their rooms and the hotel in general.
c. The wedding rate was great. It was much lower than the rates of other weddings I've attended recently.
a. Breach of Contract- Although the contract indicated that I would receive a free room for every night I had 20 guests booked in the hotel, this was not supported by the staff. I contacted the staff to confirm my personal reservations for the wedding, and was informed that I would have to pay for my room both nights. This was not indicated in the contract. Fortunately, my husband is a lawyer and he was able to find a solution with the staff. However, this was a stressful conversation that I did not need to have the day before my wedding. If only one free night is provided, that needs to be explicitly stated in the contract. Furthermore, if I have a group of people who book over 20 rooms in a hotel for a night, I'm not sure why my room would not be provided for free. Those 20 rooms could definitely be booked elsewhere.
b. Wedding gifts- I was also informed that I could either pay $5 per room and leave my welcome gifts in the guests rooms, or I could have them delivered at the front desk with check-in. I opted for the latter, and was assured that this could be done without difficulty. I dropped The day before my wedding I discovered that these gifts had not been hand delivered to my guests. The front desk staff was not even aware of them, although I spoke with the young woman at the front dresk when I dropped them off and she verbalized understanding. I explained to the staff once more, who agreed to hand deliver the rest of the gifts to those who were still checking in. Unfortunately, that did not happen. I personally delivered the gifts after polling my guests to determine who had not received one. That is unacceptable. If that service is not done well, it should not be offered.
July 16, 2014
Rated 5 out of 5 by myboys Very pleasant experience
My husband and I truly enjoyed our experience at Stoneleigh last week. We were in Dallas for a concert at the American Airlines Center. The staff was very welcoming and went out of their way to make us feel at home. The hotel is clean and the décor is beautiful. We had room service for breakfast and the food was delicious. There was no noise and our stay was very relaxing and peaceful. We will be back.
July 13, 2014
Rated 5 out of 5 by MMKJB Great Location
Loved the hotel, safe area, beautiful lobby, awesome outdoor seating areas and good food. Rooms were comfortable, up to date and service was excellent. Highly recommend and I will be back! Walking distance to many restaurants and love the Katy Walking Trail.
July 11, 2014
Rated 3 out of 5 by Richard51 The hotel has declined in service.+
I stay at The Stoneleigh about 4 -5 times a year and many times rent multiple rooms. I live in Shreveport, LA. It took my luggage two hours to reach my room even with two phone calls. The response given was short staffed. That is not my problem but the hotel's problem.
I had a Junior suite for me and my wife and two grandchildren age 6 and 9. The sofa bed dad no sheets and we had to ask twice for blankets. We had two towels in the bathroom.
July 9, 2014
Rated 4 out of 5 by shepherdab Food Service needs improvement
After one bad salad (Ahi Tuna was overcooked) and wrong food order for Room Service, I had thought either the food bill would be dismissed or at least points provided for the inconvenience and error. None of which was done. The Hotel has a cool vibe and wish there was a pool to enjoy. Conveniently located and about 20 minute ride to the the DFW airport. This is still one of my favorite hotels.
July 9, 2014
Rated 4 out of 5 by Lyle2116 great stay
quick but great I would stay there again if the occasion arises.
July 10, 2014
Rated 5 out of 5��by Lou1 Location /size/ looks/dervice
Good neighborhood, close to shops and dining expereinces. Small hotel with good service. Proximity to Arts District is a plus.
June 23, 2014
Rated 4 out of 5 by tdbhjb Nice hotel.
The Hotel was very nice. Very adequate. The service at the restaurant was amazing. The food was ok. The room was nice comfortable and clean. It seems like the hotel was trying too be too trendy at the sacrifice of quality.
July 7, 2014