Rated 2 out of 5 by Justin817 Ok for a night away
We have visited this property before it was renovated a few years ago. Upon walking into the lobby we knew it was a full renovation and it looked gorgeous. The lobby was transformed to become very modern and chic, while still maintaining the historic elegance of the hotel.
Upon entering the elevator, we noticed there was a 1 foot square patch of duct tape on the floor to cover a drain or hole. The tape was obvious given the clean appearance of the renovated elevator. After exiting, we were immediately engulfed in the smell of cigarette smoke as we walked to the end of the hall to our room. We noticed also that the hall was lined with dinner trays, glassware, and bellhop carts that needed to be picked up. Upon the next morning all of the items were still in the hallway and were there still at our departure - over 18 hours.
Our room was very spacious and comforting. The bathroom appeared nice upon entering but soon discovered that the vanity mirror was loose and would fall off if you attempted to turn it on, let alone extend it from the wall. The water temperature was warm at best; not cold but it just would not get hot. The weather froze the night before and the morning shower was still barely able to produce steam as the water temperature just would not get hot enough.
Dinner was surprisingly excellent. We both were pleased with the different sea salt offerings. Steak was very good. I ordered stuffed "jumbo" shrimp. This was misleading as I received only 4 standard sized shrimp. The shrimp was cut in half to accommodate the stuffing but still not considered a "jumbo" shrimp. Our waiter was very entertaining but also mentioned a few times that the restaurant and bar was understaffed and had been that way for a few months.
Amenities are limited as there is no pool. This is under construction and an eyesore in the morning. Also, be aware of the misleading advertisements and signage: THERE IS NO SPA. This closed down after the renovation process. However, there are still elevator signs that lead you toward the "spa" and guest room cards that offer the services.
When trying to order room service, your guides tell you to press "service" on your phone; ours did not work and was sent to an incorrect extension. When I called the Operator, I waited for a full minute to be connected to the correct extension.
What left the most distaste in my mouth was valet parking garage. The valet staff was cordial and what you would expect from a valet staff. They even were able to retrieve my work laptop the next morning that I had left in my vehicle overnight. However, when we were departing the hotel, I noticed I could not see out my passenger window due to a dried liquid. I get out to investigate and the dried liquid was all over the side of my vehicle. I then draw attention to a valet staff member who mentioned that it was a refrigerant from the construction in the valet garage. He began to clean the window with a cleaner and a razor blade. He left the liquid on my paint as he did not want to scratch my paint, I insistently agreed.
Overall, the stay was pleasant when left alone in the room. However the construction noise in the morning was unpleasant and we were glad to be leaving. With such a nice face and appearance from the outside, the little details of what you'd expect from a 4.5 star hotel were not there and we left satisfied but wanting more. This was our first wedding anniversary and had it not been for that occasion, we may never go back.
November 21, 2014
Rated 5 out of 5 by JoJo61 Weekend away
The staff was very friendly and helpfull. Valet/Bellman did an excellent job! Our room was very clean and well appointed. No coffee maker though.
November 17, 2014
Rated 2 out of 5 by Cswestii The Little Things
The good: You can earn SPG points here. You're in Uptown.
The Bad: Water pressure is almost nonexistent (and the water temp was lukewarm at best on my last morning). Valet is a total mess. Staff is aloof and hard to find. No pricing indication on the mini bar. Unlabeled coffee urns (not sure which was decaf and regular) in the lobby, and one was empty.
This hotel is in a great location, but they seem to be missing all the little things that make most SPG hotels such enjoyable places to stay.
November 13, 2014
Rated 5 out of 5 by LynneO Lovely retro/modern with great rooms
Loved the enormous bedrooms. We had several people staying at the hotel, and every room was different. We all loved our rooms! In fact one person said he was tempted to Skype into the meeting since his room was so comfortable! Meeting rooms are marvelous for anyone wanting to hold a small conference. They are beautifully decorated, great acoustics, quiet (no outside noise).
November 9, 2014
Rated 1 out of 5 by JoshR21 Blood Stains On Sheets..
I have a long review on TripAdvisor but basically I was given a bed with blood stained sheets. It was gross! I wish I could post pictures on here so you can see how disgusting that bed looked.
Housekeeping came in, changed the sheets but the damage for me was done. If I wasn't extremely tired and it if it wasn't halloween night, I would have checked out and gone to another hotel.
Highlights: Great bar staff, lobby and valet staff.
I don't recommend this hotel.
November 2, 2014
Rated 5 out of 5 by Dsmith22514 Great rooms; great bar and staff, my interaction with dining room superb
My first stay back since majority of install of new features is complete..Outdoor patio with fire pits and pool to come. Great big room on high floor with a plaque on the the wall,mapping out the history. Hotel has come through major renovation while retaining roots and charm of past. I just need my email to ding with a folio for room charges, bit of a pain as corp charges needed to include only room and tax. I promptly got ever other bill, parking, lunch etc Night and afternoon staff at front desk were great. Overall I give a 10 for the experience over last two days.
February 26, 2014
Rated 5 out of 5 by CaliforniaSam AWESOME UPTOWN DALLAS HOTEL!!
I am a very loyal SPG member and I have to say that Le Meridien, The Stoneleigh is one of the best hotels I've stayed while in Dallas. I've been to Dallas a dozen times in the past year and have stayed at another SPG hotel. This is the first time and I think I will be staying here for now on during my trips to Dallas!!! I was so amazed when I initially opened the door...the room was beautifully decorated!! I had to take pictures of the spacious room and I posted them on Facebook (I hardly do that!!) Thank you for the great stay! One drawback...$24 parking charge. Otherwise, it's worth the stay! Coming from San Francisco, this hotel really impressed me!
September 18, 2013
Rated 5 out of 5 by hycheong85 Beautiful facility...
It was quite amazing! Staff was attentive and respectful. The room was clean and the lobby has a great bar. I will be back for my personal trip as well. I thought I lost my ring and called the hotel, and the hotel followed up thoroughly. I'd recommend this hotel.
October 14, 2014