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1室 1 , 大人1名 大人1 , お子様1名 お子様0
Rated 4.2 out of 5 by 53 reviewers.
Rated 2 out of 5 by Worst breakfast & service I have had at any 5 star hotel At breakfast I am in disbelief that I am staying at Meridien Hotel. 70% of the food trays are completely empty, another 15% have one or two pieces remaining, and the juice area are completely empty at 9am- I wish I could upload photos as I have taken pics of empty plate after empty plate. No staff were attending the egg station, and finally after they arrived after complaining I had to have them do it twice as the first time was inedible (fried completely solid). The English tea was cold, and after complaining the 2nd cup was exactly the same. After complaining a 2nd time did they actually boil water and make a fresh cup. Most interesting is the staff seemed to not be at all surprised at my complaints as though it is a common occurrence of guest complaints. We complained to the hotel about the breakfast and the response is that it is a holiday weekend and the hotel is very busy. Two responses- the hotel is actually quite empty this weekend and the restaurant was only 1/2 full. Secondly, even if it was busy any hotel should be well staffed and stocked ready for a big holiday weekend. During the remainder of my current stay I will be sure to avoid any of the F&B locations in the hotel. April 3, 2015
Rated 3 out of 5 by Below SPG standard and expectation The hotel is new but need more improvement to make it a good hotel: 1. Parking - No arrangement at all, the parking is more like a total public parking area, not guest control, everyone in the city can park their cars there. I have to park my car on the road since no other place to park and it got scratched on the whole left side at night! 2. Lack of front desk crew and service efficiency. 3. Room's sound isolation is very poor, you can hear clearly the sound of other room's closing/opening, that is really bad. July 20, 2014
Rated 4 out of 5 by Missing my stay history Dear, GM My name is BEOM SIG CHO. Actually, I stayed two day from 2/2 to 2/4. But your hotel just registered one day stay as 2/3 to 2/4 in my SPG account. please, check my stay history and need correction. Further more, I applid my suite night award for two days stay, but your reservation staff looks down on my request and inform me on arrive day by phone call. I think your staff is not familiar with SPG policy and need to train SPG Recgnition. If I stay your hotel in next time, hope I got a better service...Thanks February 13, 2014
Rated 5 out of 5 by 素晴らしい 中国の5☆のホテルに数々宿泊しましたが、スタッフの対応、設備、価格、総合的に優れたホテルです。 September 25, 2014
Rated 5 out of 5 by 很温馨 每年入住几次,前台、餐饮都叫得出我名字,真心感到温暖 April 23, 2016
Rated 3 out of 5 by 卫生没有做好 我推开房门,地毯上竟然还有没打扫的纸巾,晕倒。低级错误犯的太明显,前台服务挺好的。 April 8, 2016
Rated 3 out of 5 by 大退步啊 对spg认可度不高。办理入住时候,我说想延迟退房,前台小哥一口回绝不可以。我问不是说金卡会员可以嘛?他问你是我们金卡会员吗?我来看一下,和你核对一下卡号…然后说可以。说帮我升级房间,到行政楼层了。然后我看他重新做了房卡,原来的是10,但是我读书少你别骗我萨,后来给我的房间只是高了一点,并不是行政楼层。我只是住一晚,无所谓了。等我到房间才发现应该是个拐角房间,比我以前住的小很多,你说看我们人多(两大两小,小的5岁和8个月)就不给我们升级到湖景大床了,床都考虑了,不考虑房间?而且我预定时候留言需要的婴儿床呢?提都没提,当然了,我估计那个房间,床来了也没地方放。欢迎水果也是没有的。几次入住到现在,终于不复两年前只带大宝第一次入住时候的惊艳服务了。那时候我还不是会员。当然,亮点也是有的。门童很耐心帮我找地面车位,中餐厅的鱼头汤比去年7月份时候好吃了许多。 February 3, 2016
Rated 5 out of 5 by 有遗憾,前台服务需要加强 入住了很多次艾美,只有这次让我有了遗憾,在办理入住的时候,前台的服务生的业务水平很需要加强,从我CHECK IN 开始到结束的这短短的几分钟内,这位服务生没有表现出任何的欢迎之举,连最基本的欢迎之词都没有,更不用说对入住客人的嘘寒问暖了,这和其他喜达屋酒店的热情迎宾简直是天壤之别,而且手部动作很大,两张房卡激活后,很随意的“啪”的一声扔到了一边,然后才递给我。安排的房间还可以,景色不错,但是隔壁不知道是不是安排了团队客人,声音很大,并且在凌晨1点还有很大的说话声和笑声,影响了正常休息。虽然这次入住有点不快,但是作为喜达屋的忠实顾客,我下次还会选择艾美,希望下次可以不要让我评这个违心的五分。 January 25, 2016
  • 2016-05-01 T08:43:25.914-05:00
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