Rated 2 out of 5 by CeP73 Worst breakfast & service I have had at any 5 star hotel
At breakfast I am in disbelief that I am staying at Meridien Hotel. 70% of the food trays are completely empty, another 15% have one or two pieces remaining, and the juice area are completely empty at 9am- I wish I could upload photos as I have taken pics of empty plate after empty plate.
No staff were attending the egg station, and finally after they arrived after complaining I had to have them do it twice as the first time was inedible (fried completely solid). The English tea was cold, and after complaining the 2nd cup was exactly the same. After complaining a 2nd time did they actually boil water and make a fresh cup.
Most interesting is the staff seemed to not be at all surprised at my complaints as though it is a common occurrence of guest complaints.
We complained to the hotel about the breakfast and the response is that it is a holiday weekend and the hotel is very busy. Two responses- the hotel is actually quite empty this weekend and the restaurant was only 1/2 full. Secondly, even if it was busy any hotel should be well staffed and stocked ready for a big holiday weekend.
During the remainder of my current stay I will be sure to avoid any of the F&B locations in the hotel.
April 3, 2015
Rated 3 out of 5 by ericwces Below SPG standard and expectation
The hotel is new but need more improvement to make it a good hotel:
1. Parking - No arrangement at all, the parking is more like a total public parking area, not guest control, everyone in the city can park their cars there. I have to park my car on the road since no other place to park and it got scratched on the whole left side at night!
2. Lack of front desk crew and service efficiency.
3. Room's sound isolation is very poor, you can hear clearly the sound of other room's closing/opening, that is really bad.
July 20, 2014
Rated 4 out of 5 by kevin009 Missing my stay history
My name is BEOM SIG CHO. Actually, I stayed two day from 2/2 to 2/4. But your hotel just registered one day stay as 2/3 to 2/4 in my SPG account. please, check my stay history and need correction.
Further more, I applid my suite night award for two days stay, but your reservation staff looks down on my request and inform me on arrive day by phone call. I think your staff is not familiar with SPG policy and need to train SPG Recgnition. If I stay your hotel in next time, hope I got a better service...Thanks
February 13, 2014
Rated 5 out of 5 by YASYAS 素晴らしい
September 25, 2014
Rated 5 out of 5 by danel98 很温馨
April 23, 2016
Rated 3 out of 5 by Peter7 卫生没有做好
April 8, 2016
Rated 3 out of 5 by jiajia 大退步啊
February 3, 2016
Rated 5 out of 5 by Frank1130 有遗憾，前台服务需要加强
入住了很多次艾美，只有这次让我有了遗憾，在办理入住的时候，前台的服务生的业务水平很需要加强，从我CHECK IN 开始到结束的这短短的几分钟内，这位服务生没有表现出任何的欢迎之举，连最基本的欢迎之词都没有，更不用说对入住客人的嘘寒问暖了，这和其他喜达屋酒店的热情迎宾简直是天壤之别，而且手部动作很大，两张房卡激活后，很随意的“啪”的一声扔到了一边，然后才递给我。安排的房间还可以，景色不错，但是隔壁不知道是不是安排了团队客人，声音很大，并且在凌晨1点还有很大的说话声和笑声，影响了正常休息。虽然这次入住有点不快，但是作为喜达屋的忠实顾客，我下次还会选择艾美，希望下次可以不要让我评这个违心的五分。
January 25, 2016