Rated 3.5 out of 5 by 2
Rated 4 out of 5 by kevin009 Missing my stay history
My name is BEOM SIG CHO. Actually, I stayed two day from 2/2 to 2/4. But your hotel just registered one day stay as 2/3 to 2/4 in my SPG account. please, check my stay history and need correction.
Further more, I applid my suite night award for two days stay, but your reservation staff looks down on my request and inform me on arrive day by phone call. I think your staff is not familiar with SPG policy and need to train SPG Recgnition. If I stay your hotel in next time, hope I got a better service...Thanks
February 13, 2014
Rated 3 out of 5 by ericwces Below SPG standard and expectation
The hotel is new but need more improvement to make it a good hotel:
1. Parking - No arrangement at all, the parking is more like a total public parking area, not guest control, everyone in the city can park their cars there. I have to park my car on the road since no other place to park and it got scratched on the whole left side at night!
2. Lack of front desk crew and service efficiency.
3. Room's sound isolation is very poor, you can hear clearly the sound of other room's closing/opening, that is really bad.
July 20, 2014