FAQs: Top Five Questions
- How do I reserve a room online?
- How do I create or change my username and password?
- Can I change a reservation after it's been made?
- How can I become a Starwood Preferred Guest?
- Will my online reservation be secure?
It's quick and easy. First, search for your desired hotel from our "Find Rooms & Rates" area on the home page . You will be prompted to enter your dates of travel and desired location, after which you will see a list of room types and rates to choose from. Your reservation can be completed in a few simple steps.
To create a username and password as part of the enrollment process, click on the First-time visitor ? link found in the sign-in box on any Starwood brand page. However, if you are already a member of Starwood Preferred Guest?? but do not have a username and password, click on Already a Starwood Preferred Guest? to become a Registered Online Customer.
To change your username and password, you must already be a Registered Online Customer. If you are already registered, click "Your Account" in the global navigation bar on any Starwood brand page. Here, you will find links to Change your username and Change your password. You can also update your username and password in the "Your Profile" area of "Your Account."
Yes. You can modify your reservation online, or call 888-625-5144 in the U.S. or Canada to change your reservation over the phone. All other countries, see Worldwide Reservations Offices. However, please keep in mind that changes are subject to restrictions depending on the details of your original reservation.
Starwood Preferred Guest®, Starwood's extraordinary travel rewards programme, offers the freedom to redeem your rewards when you want - at over 1,169 amazing Starwood destinations in over 100 countries. Enrollment is free, so visit the Starwood Preferred Guest Web site and join today.