FAQs: Top Five Questions

How do I reserve a room online?

It's quick and easy. First, search for your desired hotel from our "Find Rooms & Rates" area on the home page . You will be prompted to enter your dates of travel and desired location, after which you will see a list of room types and rates to choose from. Your reservation can be completed in a few simple steps.


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How do I create or change my username and password?

To create a username and password as part of the enrollment process, click on the First-time visitor ? link found in the sign-in box on any Starwood brand page. However, if you are already a member of Starwood Preferred Guest?? but do not have a username and password, click on Already a Starwood Preferred Guest? to become a Registered Online Customer.

To change your username and password, you must already be a Registered Online Customer. If you are already registered, click "Your Account" in the global navigation bar on any Starwood brand page. Here, you will find links to Change your usernameand Change your password. You can also update your username and password in the "Your Profile" area of "Your Account."


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Can I change a reservation after it's been made?

Yes. You can modify your reservation online, or call 888-625-5144 in the U.S. or Canada to change your reservation over the phone. All other countries, see Worldwide Reservations Offices. However, please keep in mind that changes are subject to restrictions depending on the details of your original reservation.


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How can I become a Starwood Preferred Guest?

Starwood Preferred Guest®, Starwood's extraordinary travel rewards programme, offers the freedom to redeem your rewards when you want - at over 1,180 amazing Starwood destinations in over 100 countries. Enrollment is free, so visit the Starwood Preferred Guest Web site and join today.


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Will my online reservation be secure?

Yes. Starwood respects your privacy and maintains your profile information on a secure server. It can be accessed, maintained and used by you and only you. Starwood does not authorize any other use of your confidential information. To learn how we protect your information, view our Privacy Policy.


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