FAQs: Corporate Information

What is Starwood Hotels & Resorts?

Starwood® Hotels & Resorts Worldwide, Inc. is one of the leading hotel companies in the world, with more that 1,180 hotels in over 100 countries. Starwood owns some of the finest hotel and resort names and properties around the globe, including Sheraton® Hotels & Resorts, Four Points® by Sheraton® Hotels, St. Regis® Hotels & Resorts, The Luxury Collection®, Le Méridien®, W Hotels®, and Westin Hotels & Resorts®.


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What are the different hotels in the Starwood family?

Starwood Hotels & Resorts Worldwide, Inc. is proud to own a broad range of hotels and resorts, meeting a wide variety of needs for travellers all around the world. You can read about our different hotel brands below:

Sheraton Hotels & Resorts is the largest of the Starwood brands, with more than 400 hotels and resorts in over 75 countries. Serving the needs of both business and leisure travellers in locations from Argentina to Zimbabwe, Sheraton Hotels & Resorts are located in a majority of the world's most popular cities and resort destinations.

Four Points by Sheraton Hotels is the full-service hotel brand that delivers the amenities you're looking for - for business and leisure travel alike. There are nearly 142 Four Points in 24 countries, situated in airports, commercial centers in metropolitan areas, smaller cities and vacation destinations. Every Four Points has a fitness room, top-notch room service and nearly all have swimming pools for guests to cool off and relax in after a busy day. There are also meeting rooms, which are ideal for small to midsize meetings, with full catering and business services. All this for surprisingly less than you'd expect.

St. Regis Hotels & Resorts is for the traveller who wants the very best. The last word in opulence, St. Regis' 13 unique properties are situated in the most exclusive parts of some of the world's finest cities. Whether you're conducting business at the highest levels or planning an elegant banquet, you can look to St. Regis for service that anticipates your needs and exceeds your expectations.

The Luxury Collection is a unique group of hotels and resorts offering exceptional service to an elite clientele. Many of these hotels - some of them centuries old - are internationally recognised as being among the world's finest. Magnificent décor, spectacular settings, impeccable service, the latest in modern conveniences and amenities - these are qualities that distinguish the world's greatest hotels. And nowhere are they more in evidence than in The Luxury Collection.

Le Méridien offers a unique European experience with a French flair at more than 120 luxury and upscale hotels in over 50 countries worldwide. The majority of our hotels and resorts are located in the world's top destinations throughout Europe, the Americas, Asia Pacific, the Middle East and Africa.

W Hotels is a new brand of business hotel quite unlike anything else available to the corporate business traveller. W offers the personality and chic style of a boutique hotel, while providing the reliability and comprehensive services business travellers expect. All W Hotels have a modern, sophisticated residential design, with an emphasis on elegance and the utmost in comfort. While sharing a common aesthetic and commitment to superlative service, each W Hotel has its own distinct personality reflecting the flavour of its particular city and neighbourhood.

Westin Hotels & Resorts is a global collection of over 180 upscale hotels, including 30 of the world's finest resorts. Located in the major business centres and resort destinations of the world, each hotel is distinctive in its architecture and setting, yet consistent in quality and service. The service extended by Westin's 45,000 dedicated associates - from the Westin Kids' Club® for infants and up to 12 years, to Westin One Call, a single dedicated number that "delegates" meeting planning to a Westin sales manager - has led Westin to be recognised repeatedly by leading U.S. Hospitality Indicators.


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How can I find contact information for individual hotels?

The address, phone and fax numbers are listed at the top of each Hotel Overview page. If a hotel has direct e-mail access, you will find that address there as well.


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Where can I find employment information for Starwood Hotels?

Visit www.starwoodcareer.com for information on current employment opportunities at Starwood. Or, if you are interested in a particular hotel, please contact its human resources department directly for more information.


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I am a student doing research. How do I find information about Starwood Hotels?

Visit the Starwood Corporate Web site, www.starwoodhotels.com, and click on "Company Information."


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How do I obtain financial information for Starwood Hotels?

Visit the Starwood Corporate Web site, www.starwoodhotels.com, and click on "Investor Relations" within the "Company Information" area. Here you will find stock quotes, financial releases, public offerings - and you may also make an online request for more information. In addition, you may contact our corporate office for more information at:

Starwood Hotels & Resorts Worldwide, Inc.
One StarPoint
Stamford, CT 06902
USA
Tel: 203 964 6000


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Can I earn frequent flyer mileage for my stay at a Starwood Hotel?

Yes. As a Starwood Preferred Guest®, you benefit from an exchange rate of 1 Starpoint® to 1 airline mile on most major airline carriers. You may choose to receive credit for your stay in either your frequent flyer account or your Starwood Preferred Guest account. However, you may not receive both Starpoint credit and frequent flyer credit for the same stay.


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Can I get airline frequent flyer miles after my stay?

Yes. Even if you forgot to present your airline frequent flyer card at check-in, you can still request credit for miles after your stay. However, you must have paid a qualifying rate and the hotel you stayed in must participate in your frequent flyer programme. The dates of your stay must be within one year of the date of departure for this request to be processed. Please mail a copy of your bill showing the dates of stay, your name, address, phone number, rate and your frequent flyer number to:

Attn: Retros
Starwood Corporate Services
P.O. Box 141609
Austin, TX 78714-1609

You will hear from us only if your request cannot be processed. Otherwise, your miles will be processed in 6 to 8 weeks.

Please note: You cannot receive both frequent flyer miles and Starpoints® for the same stay. If you have already received Starpoints, we will be unable to credit miles for your stay.

 


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