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Frequently Asked Questions

Frequently Asked Questions

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Fraud Warning

  1. What is Employment Fraud?

    2. It has come to our attention that individuals or companies have been contacting people with false offers of employment, claiming to act on behalf of Starwood, its individual hotels, or Starwood’s brands including Aloft®, Element®, Four Points®, Le Méridien®, Sheraton®, St. Regis®, W®, Westin®, or The Luxury Collection®. These offers are not legitimate.

    Employment Fraud happens when individuals are sent false offers of employment with the sender’s goal of extorting money from the individual. Persons interested in working for Starwood branded hotels are offered employment contracts in exchange for the payment of money in the form of "processing fees" or "payments towards work permits" or the like. Please note that Starwood does not ask job applicants for money or payments in any form; protect yourself by never giving money to any person in connection with an application for a job with one of our hotels.

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  2. What are the characteristics of Employment Fraud?

    3. The following characteristics are typical of Employment Fraud:

    • The correspondence is unsolicited and usually in email format from unauthorized email addresses that use Starwood’s brands (Sheraton, Westin, Four Points, Le Méridien, St. Regis, Aloft, Element, and The Luxury Collection) without Starwood’s permission, such as career.sheratonhotel@hotmail.com.
    • Individuals are asked to provide personal and financial information including address, phone number, Social Security (or similar) identification numbers, date of birth, passport information, and bank account information.
    • Individuals are asked to complete false application forms for employment or visa approval or provide their career details.
    • Individuals are asked to reach out to immigration officers, bank officials, travel agents, courier companies, and lawyers.
    • Correspondence is identified as URGENT or TIME RUNNING OUT.

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  3. What is Starwood’s position on Employment Fraud?

    4. Starwood is not associated with Employment Fraud, the individuals generating the fraud, or the websites used. Our brands and names are used without our permission. Starwood takes these matters seriously. We work with local authorities in an effort to stop this from happening. If you believe you have received a false offer of employment, please contact: employmentfraud@starwoodhotels.com.

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  4. What should someone who believes they have been a victim of Employment Fraud do?

    5. If you believe you have received a false offer of employment, we recommend you do the following:

    • Save all information, including the email or letter with false offer of employment.
    • Do not respond to the email or letter.
    • Do not send any money or provide any personal or financial information.
    • Contact your local police and alert them to this incident.

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  5. How can you learn of legitimate Starwood job opportunities?

    6. If you wish to learn of potential job opportunities at Starwood or its individual hotels, please go to www.starwoodhotels.jobs, and follow directions on how to apply. We can assure you that all jobs and information listed are legitimate. Please do not hesitate to pursue the opportunities you find on our sites.

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Technical Help

  1. What should I do if I receive a “system error?”

    2. Frequently, deleting cached files and cookies, and clearing your browsing history (Internet Explorer 6), will address this problem. Follow the steps below:

    Delete Cached Files and Cookies
    This will clear your Internet Explorer content area and allow new pages to be downloaded.

    1.  Close all open applications.
    2.  Open an Internet Explorer browser window.
    3.  Select “Tools” from the top menu bar.
    4.  Select “Internet Options.”
    5.  On the first tab, named “General,” click the “Delete Cookies” button in the “Temporary Internet Files” section. (You will see this toward the middle of the window.) Click “OK.”
    6.  Click “Delete Files.”
    7.  Select “Delete all offline content,” then click “OK.”

    Clear Your History
    This will clear the visited menu bar in your browser.

    1.  In the same “Internet Options” window, where you deleted cached files and cookies, click the “Clear History” button on the lower portion of the window in the “History” area.
    2.  The following question will appear, “Are you sure you want Windows to delete your history of visited Web sites?”
    3.  Click “Yes.”

    Check Your Stored Pages
    This will force Internet Explorer to get new information from the server each time you load a web page.

    1.  In the same “Internet Options” window, select the “Settings” button.
    2.  Click the “Every visit to the page” option.
    3.  Click “OK.”

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Job Search

  1. How do I submit my resume?

    2. Once you have found a position you are interested in, you can click the "Apply" button and begin the application process. In addition to providing some key information about yourself, you will be able to paste the text of your resume into the application form or attach a separate resume file.

    You will also have the opportunity to complete a work history section, listing your past employment.

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  2. What if I search for a position and get no results?

    3. Click the "New Search" button to start fresh and then try selecting fewer criteria - specify only Job Type or only Geographic Location for example and then click the "Search" button. You can either browse the results that come back or, if there are too many, select additional criteria and click "Search" again to narrow it down.

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  3. What if I cannot find my country in the Geographic Location list?

    4. Try selecting a different region on the far left-hand side of the page.

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  4. What if I cannot find a job I am interested in?

    5. New jobs are posted all the time. You can check back here or, to receive automatic e-mail notification of jobs you might be interested in, fill out a JobAlert Profile.

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  5. How will I know if a position is filled?

    6. Positions listed on our careers site are currently active and we are accepting applications. If a position is no longer posted, it has been filled.

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  6. Can I refer a friend for a position that matches their skills and interests?

    7. If you have found a job that you think a friend would be interested in and a match for, simply click the "Refer a Friend" button at the bottom of the job description. You will be asked to provide contact information on your friend, including their e-mail address. Once complete, your friend will receive an e-mail notification from Starwood about this opportunity.

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  7. Can I get a job in a Starwood hotel in the United States if I am not a U.S. Citizen?

    8. Yes. Any person authorized to work in the United States can apply for open positions.

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Job Application

  1. How can I apply if I require disability accommodation and am unable to apply online?

    2. If you have a disability and require reasonable accommodation in order to apply for employment, you may call or visit the Human Resources Department at the Starwood location where you are interested in applying for a position. The Human Resources team would be happy to assist you in identifying a reasonable accommodation that would enable you to apply for employment.

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  2. How long will the application process take?

    3. It should take about fifteen minutes to apply online once you find a job you are interested in. (Please note, for jobs in North America you can apply by completing a full online application. For all jobs outside North America you can apply by simply submitting your resume.)

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  3. Why do I have to register?

    4. As part of the application process, you will be asked to register by specifying a username and password - you can use this anytime to retrieve your personal information and JobAlert Profile. This means you do not have to enter the same information again if you apply for multiple jobs.

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  4. How many personal references will I need?

    5. For most positions we require that candidates submit a minimum of three personal references.

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  5. Will I need a resume?

    6. You will be asked to enter work experience information during the application process. In addition, you will have the option of pasting the text of your resume into the application form or attaching a separate resume file.

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  6. What if I start but do not finish my application today?

    7. Because you are registered, we will remember all the personal information you have entered and will display it to you when you come back. However, please note that you will need to search again for the specific position you are applying to. Your application is not formally submitted until you have completed each step of the application process.

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  7. I have already applied - do I have to enter all of my information again?

    8. No, all of your personal information is saved - all you need to do is confirm it as you step through the application.

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  8. Can I change my application?

    9. Once you have completed all of the application steps for a specific position, your application cannot be changed.

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  9. When will I hear back?

    10. Because of the volume of applications received, please understand that we cannot respond to each applicant individually. You will be contacted by a human resources specialist if more information is required.

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  10. I work for Starwood already - can I apply for another job through this site?

    11. Starwood employees should apply for positions directly through the Starwood ONE intranet.

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JobAlert Profile

  1. What is a JobAlert Profile?

    2. A JobAlert Profile is a summary of your job interests—location, job function, etc.—that allows us to alert you via e-mail when jobs that match your interest are added to our jobs list. Even if you have already applied for one position, a JobAlert Profile helps to ensure that you are aware of other opportunities at Starwood as soon as they arise. 

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  2. Once I have completed my profile, when will I be notified of available opportunities?

    3. You will be notified, via e-mail, of any new opportunities posted on the career site that match the preferences you created in your profile.

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  3. How do I change my work interests?

    4. You can log in to your profile and change your profile information anytime.

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  4. I no longer wish to receive automatic job notifications—how do I turn them off?

    5. Log in to your profile and click the checkbox on the Basic Profile Information page.

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