Career Paths
Retail & Gift Shop
The link between our guest’s on-site experience and at-home experience, Retail positions within Starwood’s hotels help our customers incorporate our brands into their lives. Engaging, courteous, and innovative, our Retail associates have a direct impact on the success and profitability of the retail shop and the way in which people feel about and remember their time with us.
The ideal Retail candidate is guest-oriented and has a true passion for all
of the elements of customer service. The ideal candidate is also interested in
learning about the features and benefits of not only the products we sell, but
of the hotel itself – its activities, facilities and amenities. As a guardian
of our brands, Retail associates are also eager to go beyond the
expected.
Because of the degree of customer interaction, inventory control, and detail
work, Retail associates are in a unique position in that their role is
excellent preparation for advancement. Some common career paths that this
position can lead to include supervisory or management roles in Retail, Sales,
Executive Meeting Specialist, Front Desk, Concierge, Buyers, Purchasing,
Marketing, and Spa.