All guests of the resort must be 25 years of age to check-in and provide proper government-issued photo identification. We request that minors be accompanied by an adult.
Early Departure Policy
We are pleased to accommodate early departures upon request. Guests checking out prior to their scheduled departure date will be charged for the full stay.
Proper government-issued photo identification is required for check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts based upon availability. All late checkouts will be charged for a full night's rate.
The resort is pleased to offer a variety of ADA compliant cottages.
We are pleased to serve alcoholic beverages to guests over 21 years of age (with valid identification).
Should the Monroe County Emergency Management Office issue a Mandatory Evacuation for the city of Key West, the resort will require guests to check out and vacate the resort. In this event, no exceptions will be made and guests will not be required to pay their unused nights at the resort. If no official evacuation order is issued and guests choose to evacuate, the guests will be responsible for entire cost of their original stay.
Guests of the Sunset Key Cottages must check-in at The Westin Key West Resort & Marina—located at 245 Front Street in Key West. After check-in, the guest will be transported to Sunset Key Cottages by boat.
Package Handling Policy
We are happy to accept packages for guests of the resort. Handling fees will be applied to packages being sent to and from the resort.
While we greatly appreciate our guests' four-legged companions, the resort does not accept pets at this time.
SPG Participation Disclaimer
All rooms at Sunset Key Cottages are cottages; therefore, Starpoint Award reservations must be booked at a higher Starpoint rate through your local customer contact center.
We regret that smoking is not allowed at the Sunset Key Cottages. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
We are pleased to accept checks for advance deposits. Checks must be received two weeks prior to guests' arrival date.
Check cashing services are available to Platinum Starwood Preferred Guest members who present valid identification. There is a limit of 100 USD per stay.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Acceptance Policy
Please notify the resort when making reservations if you plan on using a gift certificate for your stay. Be advised that gift certificates are only valid for the dates listed and cannot be extended past their expiration date. The original gift certificate(s) must be presented at check-in.
The card holder must present the credit card at the time of check-in, along with the card holder's valid driver's license. This credit card must be valid for the entire stay.
Please note: If booking on behalf of someone else, the hotel must contacted directly to arrange for third-party billing at least three weeks prior to the arrival date.
Purchase Order Acceptance Policy
Purchase orders are not accepted as a form of payment. A valid credit card is required to check-in.