Guests must be 18 years or older with photo identification to reserve a room.
Extra Bedding Policy
Rollaway beds are available in select room types for a nightly fee. Classic rooms cannot accommodate an extra bed.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges. Children over 12 are considered adults and additional fees apply.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
In order to guarantee early arrival, reservations must be booked for the previous night and a full night's room and taxes will apply. Please contact the hotel for further information.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures. Non-changeable and non-refundable rates will charged for the full reservation.
Late Checkout Policy
Check-out time is 12:00 o'clock. However, we will do our best to accommodate late check-out requests, which are subject to availability. Charges incurred, as a result, are dependent on current room rates.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Pets are not allowed.
Swim caps are required to use the indoor pool. Guests may bring their own swim cap or purchase one at the spa’s boutique.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. Please contact the hotel for further information
Check Cashing Policy
Check cashing services are available to Starwood Preferred Guests only.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly. Gift certificate are valid with previous reservation and must be authorized by an Executive member.
Chilean Value Added Tax
Chilean residents are subject to a value added tax (VAT) of 19%. This tax does not apply to foreign travelers.