All guests of hotel must be a minimum of 18 years old. We request that minors be accompanied by an adult.
Connecting Room Policy
We are pleased to offer a limited number of connecting rooms. Please note that connecting rooms are subject to availability at check-in and cannot be confirmed prior to arrival.
Extra Bedding Policy
It is our pleasure to offer rollaway beds and cribs upon request. Cribs are included in the cost of the room, while rollaway beds are subject to a supplementary fee. Both are subject to availability and must be requested in advance.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Guests may place their names on a waitlist for rooms and will be contacted promptly as accommodations become available.
Politique relative à l’enregistrement et au départ
Early Arrival Policy
To guarantee a room for early arrival, we request that guests reserve the room for the night prior to arrival. Otherwise, standard check-in time is 3pm and early check-in will be subject to availability and a fee. Please make requests as early as possible to ensure availability.
Early Departure Policy
We are pleased to accommodate early departures upon request. Guests may change their departure date prior to 11pm on the day of arrival without penalty. Please note that this policy is on a case-by-case basis and may vary according to the terms and conditions of the rate booked.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport, and/or proof of age card. Photo identification must also match the name that is on the reservation.
Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.
Late Checkout Policy
We are pleased to accommodate late checkout upon request. In the case of a late checkout before 6pm, 50% of best available departure-day room rate will apply. For checkouts after 6pm, 100% of best available departure-day room rate will apply.
The resort has wheelchairs and accessible rooms available. Please call the hotel directly or email email@example.com for further information.
We are pleased to serve alcoholic beverages to guests over 18 years old.
Babysitting/Child Care Policy
We are pleased to offer professional babysitting and childcare services daily from 9am to 10pm. Please note that 24 hours advance reservation is required and children must be a minimum of three years old. Please speak to the Concierge for more information or to make a reservation.
We regret that beachwear is not permitted in public areas of the resort, including the lobby and restaurants.
While we greatly appreciate our guests' four-legged companions, pets are not allowed..
Politiques relatives à la santé et au bien-être
We are pleased to accommodate requests for smoking or non-smoking guest rooms. Smoking is also permitted in designated areas on the lobby level. Guests are required to take full liability for any damages that result from smoking.
Politique relative aux règlements
We regret that personal checks are not accepted as a method of payment.
We are pleased to accept traveler’s checks for a maximum of 500 USD per day, subject to verification by the local bank. Please note that we reserve the right to reject checks based upon our discretion.
Credit Card Policy
We are pleased to accept international credit cards for prepayment and to guarantee reservations. Please note that the credit card used to confirm a prepaid room must be valid for the entire stay and must be presented upon check-in. To make reservations on behalf of another guest or arrange for third-party billing, please contact the resort in advance.
A cash or credit card pre-authorization deposit of 150% of the total room rate is required upon check-in.
Gift Certificate Policy
We are pleased to accept gift certificates and will do our best to accommodate requested dates for redemption. However, prior reservation is required, along with a valid copy of the original gift certificate and guest’s ID upon check-in.